2:00 pm - 5:00 pm


Dromhall Hotel
Muckross Road, Killarney, Co. Kerry


KATE O’SHEA SOLUTIONS in conjunction with SOUTH WEST GNÓ SKILLNET is bringing Excellence in Customer Service Training to Killarney.

Trainer: The World Renowned CONOR O’CONNELL OF TMI

As management guru Peter Drucker once put it, “The purpose of a business is to create customers.”

Recognizing and delivering upon customer expectations is essential to building any successful business. To accomplish that, one must offer a differentiated service valued by customers – both external and internal – and fulfill the promise consistently.

TMI have unrivalled global expertise and experience in service excellence to help you shape and implement strategies to keep and extend your customer base.
They have been helping clients accomplish this for over 25 years, all around the world. And, they can help you achieve this, too.

Killarney and Kerry have an Outstanding Reputation in Customer Service. Let’s make it even more impressive and maintain our leading role.

This training is suitable for all sectors – Retail, Hospitality, Accountacy, Legal, Etc.

To facilitate the continuity of business and attendance of all staff we have arranged two seperate 3 hour sessions.

Date: 4th April, 2017.
Venue: The Dromhall Hotel, Killarney.
Times: 2pm to 5pm
Cost: €50.00 per person

Places are limited and enquires/bookings should be made to:
Kate O’Shea –  087 9436533 or [email protected]
South West Gnó – 064 6636622 or [email protected]

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