Facilitation Skills
2014-11-27 09:00 - 2014-11-28 17:00 UTC
Facilitation Skills

Through 10 proven steps you will gain the skills required to successfully facilitate any group in achieving their goals. You will learn best practice techniques for group engagement and focused processes for success. From getting buy in to taking ownership of actions facilitation skills will enable you to apply a range of proven techniques to deliver success in a group setting.

Experienced trainers will guide you through the process of facilitation and provide you with tools and techniques that you can practice to develop your skills. You will be provided with expert analysis and feedback to allow you to enhance your skills for success.

This programme is intended for Managers, HR Specialists, HR Business Partners, Project Managers, Team Leader,and anyone who needs to work within a group setting and achieve results.

Date: 27th & 28th November, 2014.
Venue: Kerry.
Member Fee: €150.00 (based on 10 trainees attending).
Non Member Fee: €250.00*

*Membership for 2014 is just €100.00

Customer Service Training
2014-12-02 - 2014-12-03
What is covered in this Customer Service Course?

The benefits of creating and presenting a professional image.
The essential communication skills; listening, questioning, verifying and explaining.
Step-by-step procedure for conducting a customer service transaction.
Developing confidence and basic assertiveness.
Creating adaptable customer care skills.
Handling difficult customer situations in a positive manner.
Turning complaints into opportunities.

INTRODUCTION TO DIGITAL TOOLS FOR A NEW BUSINESS
2014-12-08 09:45 - 13:00 | The Malton Hotel, The Malton Hotel, Killarney, Kerry, Ireland
INTRODUCTION TO DIGITAL TOOLS FOR A NEW BUSINESS

This half day practical course will introduce you to digital tools and services that you can use when setting up a new business. We will look at the suite of free Google services like Gmail, Google Calendar, Google Docs (their version of Microsoft Office) and show you how to use them for business.

ABOUT THIS COURSE

Through this course you will get an introduction to using the web and social media, particularly if you want to get attention for your business idea and how these tools can help to generate leads and sales.

Topics Covered include the following:

Overview of free digital tools: GMail, Google Calendar, Google Docs. Researching business ideas and seeing what interest there is online for them. The value of websites and web marketing is outlined and how to set up a free webpage. An overview of social media & privacy and how it can help a business is also discussed.

WHO SHOULD ATTEND?

The programme is organised for Companies, Small Business Owners/Managers. This course is for anyone with an interest in Social Media.

ABOUT THE TRAINER

Damien Mulley

Damien has run his own consultancy and training company for the past 7 years and has a diverse client list.

Damien has given digital training and consultancy to Enterprise Ireland, IDA, Bord Gáis Energy, Cisco, Tesco, Diageo and the Irish Examiner. He speaks at conferences and events on digital issues and is a recognised expert in this area. Damien has also written for the Irish Times, the Daily Mail, the Sun, Sunday Business Post and has appeared on Prime Time, Questions and Answers and TV3 news to speak about technology and telecoms.

He has lectured in UCC, UCD, Smurfit, CIT, and NUI Galway amongst other universities and colleges on digital.

Certificate in Supervisory Management (FETAC Level 6)
2014-12-10 - 2014-12-19
Programme Aim
The aim of this programme is to equip learners with the relevant critical knowledge and skills to strengthen and develop their supervisory management skills in accordance with international best practice.
A key outcome of the programme is to deliver highly motivated supervisors and managers, equipped with a range of skills, knowledge, tools and techniques for leading, developing and fostering highly motivated teams resulting in increased productivity, profitability and competitiveness.
Learner Profile
The programme is designed for adult learners who has been or has recently been appointed to a supervisor or manager role a casual, part time, full time or professional basis in the private, public and/or third sectors. Learners with differing prior educational achievements and prior occupational experiences are encouraged to participate in this programme as the course will be tailored accordingly.

Level 3 or eqivallent life experience is a minimum entry requirement. Minimal No experience in supervisory managemen is required as all skills, knowledge and attitudes will be provided on the programme to successfully complete assessment requirements. Computer literacy and access to work processing facilitaties is a distinct advantage though not essential to complete the written assessment part of the programme.

Learners on this programme wish to explore how the adoption of interntional best practice can motivate, lead and inspire a highly effective, productive and dedicated team.

The programme is tailored to suit differing learner groups. These groups can be broadly considered as

(a) Newly Appointed Supervisors

(b) Experienced Supervisors/Newly Appointed Managers

(c) Experienced Managers
Objectives
At the end of the Supervisory Management Module participants will be able to

1. Detail the key characteristics of a highly effective supervisor regardless of sector - public, private and

community)

2. List the ingredients for effective verbal and non verbal communication

3. Recognize, harness and capitalize on different learning styles, personalities and behaviours

4. Facilitate constructive feedback that motivates team members to strive for increased performance.

5. Earn respect and not expect respect

6. Identify different motivation strategies and ultimately motivate team members in accordance with

international best practice

7. Implement the Time Efficiency Cycle and achieve the critical time required to address the pre-requisites for

delegation; namely training and planning

8. List, discuss and address a range of common issues that face supervisors.

At the end of the Operational Planning Module participants will be able to

10. Explain the benefits of planning.

11. Develop effective, realistic and accurate plans that surpass targets

12. Explore a range of different short, medium and long term plans employed in the workplace and develop ,

implement monitor and evaluate operational work plan.

13. Undertake a training needs analysis for team members

14. Develop and deliver a 1-2-1 skill demonstration plan in accordance with international best practice.

At the end of the Team Leadership Module participants will be able to

15. Understand what teamwork is and how it works

16. Apply the situational leadership model and provide the right style of leadership at the right time,

appropriate to the task and individual.

17. Facilitate group meetings for problem solving and planning.

18. Manage and address difficult personalities and behaviours in accordance with legislation and company

procedures and policies.

19. Recognize the different stages of group development.

20. Conduct performance appraisals & performance conversations

At the end of the Organisational Skills Module participants will be able to

21. List the functions of a supervisor/manager

22. Delegate effectively in accordance with international best practice

23. Apply best practice in time management

24. Maximize Meetings

25. Deliver presentations and recognise best practice with regard to designing powerpoint slides.

4 Modules over 6 days :
Dates: 10th, 11th, 12th, 17th, 18th & 19th December 2014

Agile Training
2014-12-16 09:00 - 2014-12-17 16:00
Implementing Agile /Lean approaches (such as SCRUM/XP or Kanban) as an effective work management approach but without designing/adopting appropriate development and test practices within the incremental framework.
Partial implementation of agile methods and agile mindset sometimes resulting in negative quality implications.
Implementing hybrid methods combining traditional dev/test practices with agile practices but with a resulting strategy that does not deliver on quality.

Gain an insight into how to produce quality software in Agile/Lean and how this differs from traditional plan driven approaches

Agile Training
2014-12-16 09:00 - 2014-12-17 16:00
Implementing Agile /Lean approaches (such as SCRUM/XP or Kanban) as an effective work management approach but without designing/adopting appropriate development and test practices within the incremental framework.

Building an Online Business
2015-02-02 09:15 - 2015-05-11 16:15
Programme Overview
Designed for individuals who want to create and grow an online business, or learn the skills necessary to obtain employment in this fast growing area.

This 11 day course (held over 14 weeks) is highly practical with a learning by doing approach. You will be working on your business concept right from the start using laptops provided.

AND You will have the opportunity to obtain a FETAC Level 6 Award in EBusiness.

Fully funded places are available for those on the Live Register who meet the required criteria.

Places will be confirmed subject to interview and attendance at an information evening.

Programme Objectives
Comprehensive - takes participants from deciding on a site concept right through to making money online. Includes market research, website design, traffic building, digital marketing and social media.

Practical - training takes place in a computer classroom environment with a small group size for maximum one on one support. Learners also have 24/7 online access to tools and learning materials.

Business Building - participants finish the programme with a fledgling online business they know how to develop themselves.

Enjoyable – You will learn from your peers as well as the tutors, with lots of group work and discussions as well as theory and practice sessions. We aim to create a relaxed, friendly environment – so that you can have fun while learning.

Includes Work Placement – Candidates are required to complete a 4 day work placement and 2 day write up with a client company as part of the programme.

FETAC Award - Candidates can work towards a FETAC Level 6 Award in EBusiness. Many past students have chosen a career in fields such as digital marketing following the course.

Ongoing – participants are invited to join our supportive Facebook community at http://www.facebook.com/InTuitionIreland and can avail of further training workshops delivered by social media/digital marketing experts. Many past students continue to meet up in small groups after the course has ended.

Learners need basic computer skills and a determination to succeed. They must have computer and internet access to work outside of the classroom. The programme is ideal for individuals who want a career in online business and require accreditation, or for those who want to start an online business.

This programme is open for bookings. Course beginning 2nd February 2015.

Business Coaching For Peak Performance
2015-02-16 - 2015-04-29 | Co. Kerry, Kerry, Kerry, Co. Kerry, Ireland
This programme is designed to provide those with
responsibilities for developing workplace
competencies with the skills needed to develop
individual performance in others. Its focus is on the
development of coaching capability in the
workplace and it is not designed as a professional
training in coaching practice.
It is designed to create an understanding of the
organisation and workplace context within which
performance and individual career development
takes place and it will provide the skills, knowledge
and tools required to carry out effective coaching in
the workplace.
The programme provides learners with knowledge,
skills and competence relating to concepts and
theories associated with coaching models of
practice, thereby enabling them to identify, select
and apply effective coaching models in
circumstances designed to enhance awareness and thereby progress client objectives.

The Coaching programme will be
delivered across five (5) workshop modules as
follows;
Module 1 – Understanding & Using the Coaching
Model
Module 2 – Questioning & Listening
Module 3 – Building a Coaching Relationship
Module 4 – Building Personal Effectiveness as a
Coach
Module 5 – Managing a Coaching Programme

Participants who successfully complete this
programme will:
Understand the distinctive nature of coaching as
an intervention designed to enhance workplace
competencies and career advancement
Learn how to use a range of coaching models
Understand the organisational context of
coaching
Have learned how to set goals for individual
development
Be in a position to build powerful coaching
relationships
Understand the non-critical, non-judgemental,
and confidential nature of the coaching
relationship
Have acquired the skills of rapport building
building, active listening, systematic
questioning, feedback and empathy
Have acquired an understanding of how
personality and indivdiual learning styles
impact on the workplace learning environment
Have developed personal effectiveness as a
coach
Be able to manage a coaching programme and evaluate the effectiveness of coaching as a development tool

Certificate in Bar & Restaurant Services
2015-02-23 09:00 - 2015-05-27 16:00
This innovative new programme has been designed to give job seekers the real skills necessary to gain employment in the hospitality sector. Developed to provide a recognisable and professional qualification along with the practical skills set that employers are looking for this programme aims to support applicants in finding meaningful work in the hospitality and catering sector. The Programme will incorporate 12 lecture days over 12 weeks at the Institute of Technology Tralee and a work placement will be provided in a selected hotel in Tralee/Killarney area.

This programme will meet criteria at HETAC level. The participants of the programme will also have the opportunity to progress onto Higher Certificates, Ordinary degrees and Honours degrees.
Job Seekers
Click here to download Application form for JobSeekers

Introduction to Digital Tools for a New Business
2015-02-25 09:00 - 12:00 | Killarney, Co. Kerry, Killarney, Killarney, Ireland
This half day practical course will introduce you to digital tools and services that you can use when setting up a new business.

Through this course you will get an introduction to using the web and social media, particularly if you want to get attention for your business idea and how these tools can help to generate leads and sales

Topics Covered include the following:

Overview of free digital tools: GMail, Google Calendar, Google Docs. Researching business ideas and seeing what interest there is online for them. The value of websites and web marketing is outlined and how to set up a free webpage. An overview of social media and how it can help a business is also discussed.

People Management Certified Course
2015-03-16 09:00 - 2015-05-12 16:00 | National Technology Park, Limerick, Limerick, Limerick, Ireland
People Management, Understanding the principles of Managing performance. Be aware of a manager’s expectations and style. People management challenges, the Performance Management Cycle. How I currently manage the performance of my excellent , good and poor performers. The impact the manager has on motivation – self-fulfilling prophecy.

Participants will be assessed on the Learning Outcomes throughout this programme and those who achieve the appropriate standard will be awarded a FETAC Level 6 Minor Award in Managing People. Candidates will be required to maintain a Learning Log with evidence to support the application of learning. This learning log will be formally assessed for FETAC accreditation. Action planning will also form part of the programme to facilitate the transfer of learning back into the workplace.

Trainer:

Mary Ann McDonagh
Payback Solutions Ltd.
Aran Road
Ballinderreen
Kilcolgan
Co. Galway

Telephone: 091 485607
Moible: 087 2845795
Email: maryann.paybacksolutions@gmail.com
Website: www.paybacksolutions.com

Supervisory Management
2015-03-24 09:00 - 2015-04-16 17:00
Certificate In Supervisory Management (FETAC LEVEL 6)
This programme is designed to provide participants with the essentials skills of frontline supervisory management. The programme aims to develop good practice in planning and managing organisation processes and to enable delivery of customer satisfaction and quality service. This programme is designed in accordance with FETAC module statement standards.

Programme Audience
This programme is aimed at those people who presently occupy supervisory or front line manager roles, those who are soon likely to become first line supervisors/managers, or are newly appointed to such posts. Participants in this programme will be drawn from a wide range of work environments and the objective of the programme is to enhance their performance in the organisation through a strong focus on the specific job role of the front line supervisor or first line manager. Participants should hold a FETAC Level 5 Certificate, Leaving Certificate or equivalent qualifications and/or relevant life and work experiences.

Programme Aims
The Front Line Supervisory Management programme aims to provide participants with their first formal introduction to the management role. The programme has three primary objectives:

• To provide participants with the basic knowledge required by a front line supervisor
• To develop practical supervision and management skills
• To enable participants to respond appropriately to the challenges of change in workplace environments

Programme Format
Completion of this programme enables participants to attain a FETAC Level 6 Supervisory Management Skills Component Award. FETAC regulations determine that delivery of this programme be completed within a 12 week timescale.

Dates:

24th - 26th March

14th - 16th April 2015

Certified Professional Mediation Training
2015-03-26 - 2015-05-08 | Harbour House, Maharees, Castlegregory, Casrlegregory, Kerry, Ireland
Certified Mediation Training - Mediators’ Institute of Ireland Approved Programme

This training is ideal for HR managers, managers and supervisors/team leaders. The skills and knowledge learned will help in managing conflict in the workplace effectively, cutting stress levels, time and costs.

Course Details
South West Gnó Skillnet is delivering a Certified Mediation Training Programme. The programme covers workplace; community; and civil and commercial disputes. This training includes assessment for accreditation with the Mediators’ Institute of Ireland.

Overall Training Aim
Participants will understand the concept of mediation and the framework required for carrying out professional and effective mediations. They will develop skills for mediating between parties in different contexts and will be prepared for MII assessment.

Training Objectives
Participants will:
- Understand the core concept of mediation, its procedure and practice.
- Develop the core competencies necessary for mediating a dispute.
- Learn methods and techniques for identifying the core of the conflict.
- Be able to identify their own style of handling conflict and the changes they may need to make.
- Learn how to empower disputants to move to resolution.

Trainees have an option to go forward for certified assessment for accreditation with the Mediators’ Institute of Ireland. The MII assessment dates will be May 26th or 27th, 2015. Participants will be required to attend one of these dates for assessment.

HR Forum
2015-03-26 09:00 - 11:30 | The Muckross Park Hotel & Spa, Muckross Road, Killarney, Kerry, Ireland
The HR Forum was established by South West Gnó Skillnet to afford HR managers the opportunity to network, exchange knowledge, documentation & also to provide updates on new legislation. The forum is an informal meeting which also allows HR Managers to share experiences, challenges and information on various HR topics.

These forums meet on a quarterly basis or alternatively a guest speaker is arranged for a specific topic of interest.

Members are encouraged to collaborate in a very meaningful way through the sharing of information and experiences at these forums. The forums allow South West Gnó Skillnet to stay in touch with members and remain responsive to their needs.

The Forum is open to network members with a keen interest in HR issues. Please feel free to contact the network Manager if you are interested in joining the group.

Meeting scheduled for March, 2015 at 9am in The Malton.

Important Note

The information provided during the HR Forum is of a general, broad, and wide-spread nature and cannot substitute for the advice of a licensed professional. A competent authority with specialised knowledge is the only one who can address the specific circumstances of your predicament.

Introduction to database and Intermediate database training
2015-03-26 09:30 - 2015-04-23 17:00 | Mayo, Mayo, Mayo, Mayo, Ireland
The “Web Based Database Training” course proposed will provide an introduction to data entry
and management of databases through web interfaces such that multi-user environments are
enabled. An intermediate training course will be provided to users who have already completed
the basic course.

Intro to on line database principles
The concept of back end and front end
Logging in and security settings
Structure, Model & Fields
Relationship tables
Data storage
Searching and entering contacts
Manually inputting data
Creating records
Merging data
Processing Postal Enrolments

Creating courses
Allocating courses
Accepting Online bookings
Payments and Worldnet
Integration with Accounts packages

Sorting data
Basic queries
Generating reports
Creating and Allocating Accommodation
Creating and allocating classes and groups
Detecting whether allocated students to groups/classes match in age range/ school

Creating advanced queries- SQL Query builder
Exporting data to Excel
Backing up the data.
Generating reports
Creating courses
Logging tasks
Administrator rights

Occupational First Aid Certificate
2015-04-14 09:30 - 2015-04-21 16:30
A QQI level 5 Occupational First Aid course. Practical and theoretical know how required for a healthy workplace. On completion of this three day course, your staff member will be equipped with the practical and theoretical know how required for a healthy workplace. The course is highly interactive with each theory session being followed by demonstration, practical tasks and assessment of individual skills.

The programme is tutor led and although a power-point presentation is used as a base for the training knowledge, emphasis is placed on the learning of practical First Aid skills. Participants will practice a full range of practical First Aid scenarios, under the supervision of the course tutor and will be assessed for competence. There will also be a short written assessment and 2 separate practical assessments for participants to ensure that key First Aid principles are understood and in order to achieve certification.

Learning Outcomes.

Provide necessary first aid within the workplace.

Deal with emergencies

Implement essential life saving skills

Successful participants will be registered as First Aiders.

Trainer.

Anderlift Safety Services Ltd.

Anderlift Safety Services is a nationwide provider of Health and Safety Training and Consultancy to both Industry and the Public Service.

Address: Glanmire House, Lower Glanmire Road, Cork

Contact Person: Patricia O’Leary

Telephone: 021-4559180

Fax No: 021-4559191

Email: anderlift@andercolifting.com Website: www.anderlift.ie

Food Safety & HACCP Training
2015-04-21 09:00 - 17:00 | Aghadoe Heights Hotel, Aghadoe, Killarney, Kerry, Ireland
This Food Safety & HACCP course is suitable for all food operatives in the Catering, Hospitality, Industrial, Retail and Artisan Food Sectors. The Programme runs over 8 hours contact time using a wide range of training methodologies to facilitate learner’s needs. Learners will be required to sit a theory examination and successful candidates will receive a certificate from the Food Safety Professionals Association which is valid for 5 years.

Course Content

HACCP In Action: Understanding & Applying HACCP to your business.

Food Safety Pre-Requisites: Cleaning, Pest Control, Temperature Control, Waste Management.

Legal Responsibilities: Personal Hygiene, Traceability, Labelling, Food Sampling and Record Keeping

Food Safety Processes for: Intake, Storage, Preparation, Cooking, Cooling, Reheating and Service.

Premises, Services and Structure: Walls, Floors, Drainage, Grease Traps, Water and Ventilation

Learning Outcome

To equip Food Handlers with the knowledge, skill and competence to prepare and handle food safely and hygienically.

To familiarise food handlers with regulation, legislation and current best practice.

To Equip learners with knowledge required as per FSAI Guide to Food Safety Training Levels 1 & 2.

Trainer

Karina O' Connor

Mary Daly & Associates,

Island Cross,

Little Island,

Co. Cork

Tel 021 4355917

Mobile 087 9497293

E Mail karina@marydaly.ie

Website www.marydaly.ie

Mary Daly & Associates is established since 2000 and are the leading Food Safety Trainers and HACCP Professionals in Ireland. As a Food Safety Consultant hold a Masters in Food Safety & Risk Assessment and have experience in the field of HACCP Implementation from Farm to Fork.

Communications & Conflict Resolution Skills
2015-05-07 09:00 - 17:00 | Kerry Technical Park, Tralee, Tralee, Kerry, Ireland
This is a half day programme covering the fundamental skills in communicating effectively in conflict type situations. The programme is aimed at front line staff that face challenging customer interactions on the phone.

As a result of this programme:
• Participants will understand the components of effective communication.
• Participants will self-manage in emotionally charged conflict situations while acknowledging the emotions & issues raised by the customer thus allowing for forward moving dialogue.
• Participants will demonstrate active listening and questioning skills.
• Participants will engage in future focused dialogue to move towards resolution.

Learning Outcomes:

Explore personal attitudes & beliefs towards communication / Conflict
Effectively communicating from integrated adult
Become aware of own assumptions and the internal story that can cause and escalate conflict
Apply key skills to manage difficult conversations
Demonstrate active listening and open and clarifying questioning.
Enable parties to get to the future and to generate ideas for future engagement
Use the CLEAR model in difficult customer interactions
Embed learning
Plan for learning application

Trainer

Mary Ann McDonagh

Payback Solutions Ltd

Aran Road

Ballinderren

Kilcolgan

Co. Galway

Tel.: +353 91 485697

Mobile: +353 87 284 5795

e-mail: maryann.paybacksolutions@gmail.com

www.paybacksolutions.com

Mary Ann has delivered Management and Leadership Development training across the globe including Asia, Australia, US and Europe. Many of her clients are large MNCs who have been with her for years because she takes the time to know their culture, understand their needs and deliver to those needs. Mary Ann is a Certified ROI Practitioner with the ROI Institute.

Mary Ann is an accredited Mediator with the Mediator’s Institute of Ireland. As part of her work, she has mediated disputes mainly in industry and between employees across all levels of organisations. Her experience in conflict mediation serves her well when working with managers and teams on developing their own conflict resolution skills.

Employment Law Update - IBEC
2015-05-22
The course contents & outline will be influenced by the participants that register for the programme.

Some topics requested already include the following:

Fixed Term Contracts & Retirement Age
Disciplinary Procedures
Performance Improvement Plans
New Updates
Whistle blowing Policies & Legislation

As soon as you register for the course we will be in contact for some feedback on what you would like covered on the day. We will try our best to accommodate everyone's requests.

This course will be held at:

The Muckross Park Hotel & Spa

Muckross Road

Killarney

Co. Kerry.

FETAC Cert in Project Management
2015-06-16 09:30 - 2015-08-18 16:30 | HID Global, Pairc Tionscail na Tulaig , Baile Na hAbhann, Galway, Ireland
This course introduces you to Project Management and provides you with the skills and tools to ensure you can successfully plan, manage and close your projects. Understand how to be proactive in your approach to risk management. Identify mitigation and contingency plans to ensure your project delivers within project constraints. Practice change control and status reporting to ensure your stakeholders expectation are managed.
You will be supported in the preparation of your project and assignment to complete the FETAC certification.

This FETAC certified course is beneficial for those who are new or have just entered project management. The course provides an ideal introduction as a follow-up project and assignment in the workplace is required for certification. This ensures you can practice and apply the tools and techniques in the work environment.

Trainer: Seamus Collins - Velopi, Kinsale, Co. Cork

E-mail - Seamus.collins@velopi.com

Phone: 021 240 6250 / 086 8102111

People Management
2015-06-22 | The Malton Hotel, Town Centre, Killarney, Kerry, Ireland
The aim of this one day programme is to provide the essential skills, knowledge and attitudes of supervisors to harness the energies and expertise of their teams and achieve above average results consistently using effective communication and motivation techniques and a highly developed emotional intelligence.

The programme will include the following units:

Effective Communication
Honey & Mumford’s Learning Styles [pre course work to be completed by participants]
Using Emotional Intelligence (EQ) to maximise results
Applying Situational Leadership with EQ

At the end of this one day programme participants will be able to:

List the attributes of excellent supervisors
Recognise the value of two way communication and take responsibility for understanding
Develop an empathetic communicative approach by recognizing and managing different learning styles resulting in higher motivation levels and higher results.
Achieve a quantum leap in emotional intelligence and apply the situational leadership model and ultimately delegate with confidence.

Trainer Details:

MCX Training & Development

The Glen, Faithlegg, Co. Waterford

Contact Person/Trainer: Michael Cox

Telephone: 086 8225301

Email: michael@mcx.ie

Website: www.mcx.ie

MCX embraces best practice in relation to adult learning. MCX employs modern training techniques to ensure focus, balanced interaction and action orientation. Michael is particularly noted for his ability to retain learners’ interest in an informal, respectful and light hearted manner while simultaneously ensuring beneficial and relevant learning is achieved for each participant.

People Management
2015-06-23 | The Malton Hotel, The Malton Hotel, Killarney, Kerry, Ireland

Interview Skills Training
2015-07-02 09:30 - 17:00 | The Board Room, Kerry Technology Park, Tralee, Ireland
This course is designed to ensure that any individual with recruitment duties is well versed on the correct procedure associated with the recruitment process. The course is open to any member of staff who is involved in the recruitment of new staff including business owner, managers, line manager, HR staff.

Learning Outcomes:

A greater understanding of the interview process
Prepare relevant and pertinent interview questions
Correctly evaluate the right person for the job
Asses and score candidates performance in interviews
Skills practice and feedback
Ensuring the recruitment process is completed in line with legislative requirements and best practice

Trainer Details:

The HR Suite

The HR Suite team have direct experience with virtually all industry sectors within Ireland.

They have a team of qualified professionals who offer a superior service to our clients via telephone and email support 24/7 and on site visits or representation as required.

Website - http://thehrsuiteonline.com/

This Course will be held at:

The Board Room

Kerry Technology Park

Tralee

Co. Kerry

MS Word Core Level
2015-07-06 | Liebherr, Fossa, Killarney, Kerry, Ireland
Microsoft Word is a Word Processing application which allows the user to create documents which can be edited and presented in a professional manner. At the end of this course you will be able to create and edit most common document types and have sufficient knowledge to work through to the next level.
This is a beginner course in Word. It is designed for those who have little or no experience of the application. This course will start Word from the very start. If you have previously used Word and are proficient in the course content then you may wish to consider doing an Intermediate level course.

The course content will include the items listed below.

Learn about the various parts of the screen and work through the basics of moving around the page, selecting text, saving and retrieving your work.
Set up your work page including margins, headers & footers and paper size.
Be able to edit a document correctly including the use of page breaks,changing and deleting text and copy or cutting and pasting.
Make your document look professional by changing how the text looks. Change the size, colour and layout of the text. Use the format painter to apply your formatting choices to multiple sections.
Lay out your lists with bullets or numbers for extra clarity.
Learn how to use tables to their fullest and ensure that you can format and lay them out as required.
Insert pictures into your document and ensure that you know how to manipulate them correctly.
Be able to proof your document and print it.

Trainer Details:

Gary M. Pheasey

Managing Director / Training Consultant

+353 86 2307464

Direct Email: gary@dti.ie

Direct Training Ireland was founded by Gary M. Pheasey following years of training experience with many of the leading companies in Ireland.

With a background founded in education and training, and as a member of the Irish Institute Of Training And Development and an ECDL Certified Training Professional, he has many years of training experience behind him.

MS Excel Core Level
2015-07-07 | Liebherr, Fossa, Killarney, Kerry, Ireland
Microsoft Excel is by far the most popular spreadsheet application in use today. Its uses span all sectors within business, industry or academia. At the end of the course participants will have a solid knowledge of how to set up and manipulate data within Excel. This Core level is important for anyone who wishes to go on to Intermediate and Advanced level at a later time.

Participants on this course should have some familiarity with using a PC, mouse and keyboard. The class is designed for those who have little or no knowledge of Excel or who have only been working on inputting data into a standard Excel spreadsheet.

The course content will include the items listed below. Items not listed here are covered at another level.
A first look at the Excel environment.
Understanding the difference between a spreadhseet and a database within Excel.
Entering data into Excel.
Manipulating Rows and Columns of data.
Changing data, copying or moving data within a spreadsheet or between spreadhseets.
Formatting a spreadsheet, including text formatting, cell formatting, borders, alignment and font.
Creating basic formulas using mathematical symbols.
Understanding and using the AutoSUM functions.
Understanding the difference between Relative and Absolute cell referencing.
Page layout and preparing data for printing.

Trainer Details:

Gary M. Pheasey

Managing Director / Training Consultant

+353 86 2307464

Direct Email: gary@dti.ie

Direct Training Ireland was founded by Gary M. Pheasey following years of training experience with many of the leading companies in Ireland.

With a background founded in education and training, and as a member of the Irish Institute Of Training And Development and an ECDL Certified Training Professional, he has many years of training experience behind him.

MS Outlook Core Level
2015-07-08 | Liebherr, Fossa, Killarney, Kerry, Ireland
Microsoft Outlook is more than just an email programme. In this course you will learn how to use the programme to its full capabilities. You will learn how to work with email messages but al so how to work with Calendars, Contacts and Tasks. You will learn how to work with signatures and themes and how to manage your inbox including filtering, creating search folders and automatically redirecting emails to appropriate folders.
This course is open to all participants who use Microsoft Outlook within the Microsoft Office suite of programmes. It will be based on Outlook 2010 but can equally applied to other versions of the desktop application.

The course content will include the items listed below.

Compose, send, receive emails.
Reply and forward emails.
Work with attachments.
Work with calendar views.
Schedule meetings and appointments.
Update or cancel meetings or appointments.
Reply to meeting invitations.
Add, edit, update ad delete contacts.
Create contact groups.
Create, edit and update tasks.
Assign tasks to others.
Reply to task requests.
Create a signature and automatically add it to messages.
Create email folders.
Create rules to filter and file emails automatically.
Use Categories to control and track emails or contacts.
Learn how to keep your inbox clear.
Search for emails within your system.

Trainer Details:

Gary M. Pheasey

Managing Director / Training Consultant

+353 86 2307464

Direct Email: gary@dti.ie

Direct Training Ireland was founded by Gary M. Pheasey following years of training experience with many of the leading companies in Ireland.

With a background founded in education and training, and as a member of the Irish Institute Of Training And Development and an ECDL Certified Training Professional, he has many years of training experience behind him.

Present with High Impact for Leaders
2015-09-08 - 2015-09-09 | Killorglin, Iveragh Road, Killorglin, Kerry, Ireland
Do you want your presentations to advance the success of your company and to promote your own personal status?

This Programme is about holding yourself to a higher standard, demanding more of yourself, knowing that simply being a good speaker isn’t good enough. You want your presentations to advance the success of your company and to promote your own personal status. In your role as leader, you need to speak even better and come across more intelligently than other people. You need to let yourself shine through.
Each participant is asked to prepare in advance and bring along the outline of a 15 minute presentation on a business topic and/or on a subject of their choice which will be presented on Day 2. The first day of the workshop is built around a number of instruction sessions which impart knowledge and demonstrate advanced presentation skills and an opportunity to learn the skills of impromptu speaking. Day 2 centres around the preparation, presentation and comprehensive feedback of delegates own material.

Trainer: Mary T. Tierney
Company: Azurite Consulting
Mobile: 087 2343711
Email: maryt@azurite.ie

FETAC/QQI Cert in Project Management – Bridging course
2015-09-08 | Killorglin, Iveragh Road, Killorglin, Kerry, Ireland
Convert your investment in project management training into a Further Education and Awards Council (FETAC)/QQI component certificate in Project Management by attending this one-day conversion course and completing the portfolio of project evidence.

Duration: 1 day

PDU’s: 7.5

Course Overview

This one-day course builds on your existing Project Management training, recapping the material you have already learned to plan, manage and close your projects successfully. You will understand how to be proactive in your approach to risk management. - identifying mitigation and contingency plans to ensure your project delivers within project constraints. You will learn how to practice change control and status reporting to ensure your stakeholders expectation are managed.

You will be supported in the preparation of your project and assignment to obtain this FETAC/QQI Certificate in Project Management.

For whom is this course suitable?

Most two-day Project Management Essentials courses do not lead to a recognized Project Management accreditation nor do they ensure attendees use the training! Similarly, some people who attend Velopi’s Project Management Professional (PMP)® Preparation course find they do not have the required experience to be eligible to sit the PMP® exam itself or they find they would prefer to take time to practice and fully understand using the various tools and techniques described in the course.

This one-day course has been designed to accommodate both types of student and assist them on the Project Management ladder. The FETAC Component Certificate does not require sitting a written exam. Students are assessed on practical assignments that are submitted as a portfolio of work. So attendees use a live project they are working on and complete a portfolio of evidence to show they have the skills in Project Management. This also ensures that the attendees use the tools & techniques that they were trained in!

Learning Outcomes

Master project management skills, concepts, tools and techniques

Create, structure and organize projects using project management tools
Be able to schedule project tasks and work packages effectively

Estimate project cost & resource requirements
Manage Project Risk and Communications

Be proficient in Monitoring and Controlling project phase
Determine the lessons learned from the project
FETAC/QQI certification in Project Management

Course Content

Project Management Fundamentals
Planning Projects

Scope
Time
Cost
Communications

Risk Management
Project Execution

Change Management

Project Monitoring and Control
Project Closure

Lessons Learned
Closeout Report

Post course follow-up support

Portfolio of Assessment

In order to gain a level 6 certification in Project Management students are required to complete the following portfolio of work:

Skills Demonstration (8 parts) 70% of Total Marks
Assignment 30% of Total Marks

Each student shall maintain a folder (collection of work) containing a hardcopy of all completed work, including all eight skills demonstrations and the assignment. The folder shall be submitted to the tutor on the final course completion date for final grading.

Grading

Pass 50 – 64% Merit 65 – 79% Distinction 80 – 100%

Accreditation:

Following successful completion the attendee will receive a FETAC/QQI Level 6 Component Certificate in Project Management

Trainer: Seamus Collins – Velopi

E-mail – Seamus.collins@velopi.com

Phone: 021 240 6250 / 086 8102111

Project Management Essentials
2015-09-09 - 2015-09-10 | Killorglin, Iveragh Road, Killorglin, Kerry, Ireland
This course provides you with a foundation in professional project management principles. Based on the Project Management Institute’s Guide to the Project Management Body of Knowledge, you will be taken through the entire project lifecycle and will be introduced to the knowledge areas needed to manage any project effectively. Using a case study, you will complete the necessary steps to comprehensively plan a project scope and schedule. You will learn how to identify and manage risks and how to manage stakeholder expectations via communication. On completion, you will be familiar with key project management terminology and have the tools and techniques required to start managing your own projects.

Trainer: Seamus Collins – Velopi

E-mail – Seamus.collins@velopi.com

Phone: 021 240 6250 / 086 8102111

This course is currently full. Please register your interest for this course using the form below and we will let you know should a place become available. Thank you.

Project Management
2015-09-14
Become familiar with project management concepts and terminology and equip yourself with the tools to plan the scope and schedule for a project.

Assuming no prior knowledge of project management, this course is ideal for the newcomer to the area. You will be provided with an overview of the project lifecycle. You will become familiar with the terminology needed to understand project managers and stakeholders. It will equip you with the tools to start Project Managing small projects.

Using a case study, you will identify project stakeholders, develop a project Scope Statement and Work Breakdown Structure. Then, using estimation and scheduling best practices, you will develop a timeline for your project.

Trainer: Seamus Collins – Velopi

E-mail – Seamus.collins@velopi.com

Phone: 021 240 6250 / 086 8102111

Employee Development Programme
2015-09-14 09:00 - 2015-09-30 17:00 | Limerick, O'Halloran Road, Limerick, Ireland
Employee Development Programme

Module One: Management Development Programme

This programme is aimed at experienced managers who wish to further develop their people management skills and deepen their knowledge of managing effectively.

Module Two: CAR Interview Skills

As part of the management development programme, participants will have completed behavioural interview skills training. The purpose of this session is to provide a short refresher on the CAR interview technique followed by observed practice and feedback.

Module Three: Performance Planning & Feedback

Building on from the management development programme, the aim of this module is to deepen the knowledge and skills around holding performance planning meetings and setting SMART goals.

Module Four: Manager as Coach

Advanced Preparation

In this module, participants will coach each other. Read the “Coaching FAQ Sheet” and think about real issues that you can bring to your coaching session.

Module Five: Difficult Conversations

Advanced Preparation

Prepare two difficult conversation scenarios to practice.

Trainer: Mary Ann McDonagh

Email: maryann.paybacksolutions@gmail.com

Web: Paybacksolutions

This course is currently full. Please register your interest for this course using the form below and we will let you know should a place become available. Thank you.

Internal QMS Auditor (ISO 9001)
2015-09-16 09:00 - 2015-09-17 17:00
A two-day IRCA certified Training Course – The aim of this course is to provide students with the knowledge and skills required to perform an internal audit of part of a quality management system based on ISO 9001 (or equivalent).
IRCA Certified - IRCA Course Certificate Number A17239

The ISO 9000 series of standards require that an organisation conduct internal quality audits to determine the effectiveness of its quality system. Auditors carrying out these internal audits need to understand the purpose of ISO 9001 and the process approach to auditing to enable them to add-value during the audit process.
Thousands of internal audits are performed each year providing little internal business benefit. This course focuses on auditing Quality Systems for real quality improvement and performance rather than just conformance.

This two-day course provides delegates with the skills necessary to be an effective internal auditor.

Website: SQT

Email: info@sqt-training.com

ICF Certificate in Professional Coaching Skills
2015-09-18 - 2015-12-31 | Laois Education Centre, Portlaoise, Portlaoise, Laois, Ireland
This is an original programme teaching best professional theory and practice. Its primary focus is to develop and refine our inherent interpersonal skills, such as perceptive, empathic listening and questioning, and our ability to engage with others so as to create real connection, clarity, choice and forward action.

We build on this foundation with a thorough training in the co-active coaching model, together with selected processes from Neuro-Linguistic Programming. We think it is valuable to have a psychological model to aid our thinking and have chosen Transactional Analysis, widely used in business and personal development. Throughout the programme the International Coach Federation (ICF) Core Competencies provide the criteria and framework for evaluating participants’ growing coaching skills. The course has been designed so that these core competencies, skills and knowledge take root in the seedbed of the increasing self-awareness and personal development of the coach.

The taught programme consists of a sequence of five modules of four consecutive days each. A progression of skills is taught through the programme, with basic skills taught and practiced early in the programme and then developed and deepened by advanced material in later units.

Learning Outcomes:

Developed the International Coach Federation Associate Certified Level coaching competencies
Developed and integrated knowledge across a number of key coaching subject areas
An integrated application of coaching models, tools and competencies
Contextualised coaching within the wider field of learning and development, counselling and therapyName principles of ethical practice applied to the area of coaching
Demonstrate an ability to communicate appropriately to clients seeking coaching whether coming from business or other contexts

At the end of the training programme, provided you have been present for at least 18 of the 20 training days) and completed both practical and written assignments, you will receive a, Coaching Development Certificate in Professional Coaching Skills

Trainer Details:

Ailbhe Harrington - Coaching Development

Mobile: 087-2372084

Coaching Development is a world-class provider of in-depth, professional coach training. Highly experienced in face-to-face training, since 2002 we have trained 1,000+ coaches, including senior managers and leaders from global corporations. We have an outstanding reputation for developing highly effective, professional coaches who move beyond technique and embody the attitudes and skills of authentic and powerful coaching.

Stakeholder Management
2015-09-24 | Ballybrit Business Park, Ballybrit Business Park, Galway, Ireland
This full day course will introduce the concept of a stakeholder and explain how to categorize them in terms of their power, influence and potential impact on your project or programme.

You will be introduced to stakeholder engagement planning and will appreciate the importance of influencing stakeholders who are hostile to your work, persuading them to take a more favourable view of your efforts. Particular emphasis will be placing on managing upwards – how to create a better relationship with your manager - a key stakeholder. Included in this course is a summary of communications planning – a vital contributor to successful stakeholder management. We will also focus on how to deal with remote stakeholders – ones that you might never meet face-to-face. Definition of stakeholder and stakeholder management. Different types of stakeholder. Stakeholder Identification. The Stakeholder Register (with exercise) Stakeholder Analysis Risk tolerances Stakeholder map (with exercise) Salience Model.

Trainer: Seamus Collins – Velopi

E-mail – Seamus.collins@velopi.com

Phone: 021 240 6250 / 086 8102111

This course is currently full. Please register your interest for this course using the form below and we will let you know should a place become available. Thank you.

HR Forum
2015-09-24 09:00 - 11:00 | The Muckross Park Hotel & Spa, Muckross Road, Killarney, Kerry, Ireland
The HR Forum was established by South West Gnó Skillnet to afford HR managers the opportunity to meet up and discuss relevant topics & issues. The network encourages members to take ownership of the forum to ensure the forum addresses their specific needs. This allows members to set the agenda and to discuss mission critical ideas & issues.

The forum provides and facilitates the following opportunities:

Networking & meeting new members
Knowledge, Policies & Documentation Exchanges
Updates on new legislation
Guest Speakers on topical issues

The forum is an informal meeting which also allows HR Managers to share experiences, challenges and information on various HR topics.

These forums meet on a quarterly basis or alternatively a guest speaker is arranged for a specific topic of interest.

Members are encouraged to collaborate in a very meaningful way through the sharing of information and experiences at these forums. These forums allow South West Gnó Skillnet to stay in touch with members and remain responsive to their needs.

WHO SHOULD ATTEND?

The Forum is open to network members with a keen interest in HR issues.

Sole Traders
HR Managers
HR administrators
Anyone dealing with HR

Please feel free to contact the network Manager if you are interested in joining the group.

IMPORTANT NOTE

The information provided during the HR Forum is of a general, broad, and wide-spread nature and cannot substitute for the advice of a licensed professional. A competent authority with specialised knowledge is the only one who can address the specific circumstances of your predicament. We can try, but this disclaimer frees us of any liability if negative consequences result from our efforts. Nothing in the minutes or during the forum should be construed as professional advice.

Confidentiality is an essential part of any Forum. The forum is built around trust amongst members and all discussions, information & policies exchanged during the Forum is confidential.

Advanced Excel
2015-10-14 | HID Global, Pairc Tionscail Na Tulaigh, Baile na hAbhann, Galway, Ireland
An intensive course focusing on functions and formulas and how to manage, manipulate and extract data. Microsoft Excel Advanced Level.

Advanced Excel is all about understanding “why” items work in the way they do. This intensive course will prepare you for your continued lifelong learning of Excel.

Participants who attend this course should have a good knowledge of Excel and should be using it on a daily basis. Candidates will already have a working knowledge of functions such as IF and VLOOKUP. Candidates should know the difference between Absolute and Relative cell referencing and how to create and use Defined Names. Candidates who do not know the above items should not attend this level and should attend an Intermediate level first.

The course content will include the items listed below. Items not listed here are covered at another level.

Nesting functions within other functions.

Use data validation to force compliance with input standards.

Creating dynamic dropdown lists.

Creating Tables within Excel

Using Goal Seek.

Creating an Array formula.

Create and use a Pivot Table.

· Field Settings.

· Creating Formulas in Pivot Tables.

· Rearranging and filtering Pivot Tables.

· Creating Pivot charts.

Protect a document and specific cells.

Recording a basic Macro and assign it to a macro button.

Dealing with error messages in formulas.

Use the following Excel functions:

IF

· IF AND (IF OR)

· Nesting IF Functions

· SUMIF

· SUMIFS

· COUNTIF

· COUNTIFS

· VLOOKUP

· IFERROR

· INDIRECT

· FREQUENCY

· MEDIAN

· LARGE

· SMALL

· STDEV

Trainer: Gary M. Pheasey -DTI
mail: info@dti.ie
This course is currently full. Please register your interest for this course using the form below and we will let you know should a place become available. Thank you.

Microsoft Project Core
2015-10-19 | Killorglin, Iveragh Road, Killorglin, Kerry, Ireland
Taught by experienced Project Managers - all PMP certified - this introduction to Microsoft Project will assist you in using the tool to prepare your project schedules.

By drawing on the Project Time Management principles of the Guide to the Project Management Body of Knowledge (PMBOK Guide) and by using realistic case studies, this course will give you the confidence to use Project to assist your scheduling work.

At the end of this one-day course, you will be able to define, schedule and monitor tasks using a variety of Microsoft Project utilities and views.

This course will prepare you for our next-level Microsoft Project course - Intermediate Microsoft Project 2010.

Trainer: Seamus Collins – Velopi

E-mail – Seamus.collins@velopi.com

Phone: 021 240 6250 / 086 8102111

This course is currently full. Please register your interest for this course using the form below and we will let you know should a place become available. Thank you.

Stakeholder Management
2015-10-24 | Model Farm Rd, Model Farm Rd, Cork, Cork, Ireland

HR Forum
2015-11-05 09:00 - 11:30 | The Lake Hotel, Muckross Road, Killarney, Co. Kerry, Ireland
The next HR Forum is scheduled for the 5th November, 2015 in the Lake Hotel, Killarney at 9.00am

The following is the Agenda for the upcoming HR Forum:

1. Work Place Relations

2. Industrial Relations (Amendment) Act 2015

3. Employee Assistance Programme

4. Amendment to the Organisation of Working Time Act 1997 in relation
to sick leave and annual leave accrual.

5. Employee Retention

6. Recent Case Law findings

7. Attracting and Retaining Specific Skills Staff in the ‘Upturn’ Environment

8. Managing Poor Performers

9. AOB.

QQI Level 6 Certificate in Project Management
2016-01-11 09:30 - 2016-01-13 04:30
This course introduces you to Project Management and provides you with the skills and tools to ensure you can successfully plan, manage and close your projects. Understand how to be proactive in your approach to risk management. Identify mitigation and contingency plans to ensure your project delivers within project constraints. Practice change control and status reporting to ensure your stakeholders expectation are managed.
You will be supported in the preparation of your project and assignment to complete the FETAC/QQI certification.

This FETAC/QQI certified course is beneficial for those who are new or have just entered project management. The course provides an ideal introduction as a follow-up project and assignment in the workplace is required for certification. This ensures you can practice and apply the tools and techniques in the work environment.

Trainer: To be confirmed.

This course is currently full. Please register your interest for this course using the form below and we will let you know should a place become available. Thank you.

QQI Level 6 Certificate in Supervisory Management
2016-01-19 09:30 - 2016-02-25 16:30
The aim of this five day programme is to equip learners with the relevant critical knowledge and skills to strengthen and develop their people management skills in accordance with international best practice.

A key outcome of the programme is to deliver highly motivated supervisors and managers, equipped with a range of skills, knowledge, tools and techniques for leading, developing and fostering highly motivated teams resulting in increased productivity, profitability and competitiveness.

Understand the importance of availability of adequate and relevant information and its use in effective decision making and be able to make strategic, objective and timely decisions.

Learning Outcomes:

Understand the importance of availability of adequate and relevant information and its use in effective decision making and be able to make strategic, objective and timely decisions.
Understand the means of recognising, investigating and analysing managerial problems.
Be able to practice a range of effective supervisory management skills.

Trainer Details: To be confirmed.

This course is currently full. Please register your interest for this course using the form below and we will let you know should a place become available. Thank you.

Project Management Essentials
2016-02-03 09:30 - 2016-02-04 16:30 | Model Farm Road, Cork, Cork, Ireland
This course provides you with a foundation in professional project management principles. Based on the Project Management Institute’s Guide to the Project Management Body of Knowledge, you will be taken through the entire project lifecycle and will be introduced to the knowledge areas needed to manage any project effectively. Using a case study, you will complete the necessary steps to comprehensively plan a project scope and schedule. You will learn how to identify and manage risks and how to manage stakeholder expectations via communication. On completion, you will be familiar with key project management terminology and have the tools and techniques required to start managing your own projects.

Trainer: Seamus Collins – Velopi

E-mail – Seamus.collins@velopi.com

Phone: 021 240 6250 / 086 8102111

This course is currently full. Please register your interest for this course using the Comment Box below and we will let you know should a place become available. Thank you.

HR Forum
2016-02-18 09:00 - 11:00 | The Lake Hotel, Muckross Road, Killarney, Kerry, Ireland
The next HR Forum has been scheduled for the 18th Feb, 2016 in the Lake Hotel, Killarney from 9am to 11am.

Agenda to follow.

The HR Forum was established by South West Gnó Skillnet to afford HR managers the opportunity to network, exchange knowledge, documentation & also to provide updates on new legislation. The forum is an informal meeting which also allows HR Managers to share experiences, challenges and information on various HR topics.

These forums meet on a quarterly basis or alternatively a guest speaker is arranged for a specific topic of interest.

Members are encouraged to collaborate in a very meaningful way through the sharing of information and experiences at these forums. The forums allow South West Gnó Skillnet to stay in touch with members and remain responsive to their needs.

The Forum is open to network members with a keen interest in HR issues. Please feel free to contact the network Manager if you are interested in joining the group.

Important Note:
The information provided during the HR Forum is of a general, broad, and wide-spread nature and cannot substitute for the advice of a licensed professional. A competent authority with specialised knowledge is the only one who can address the specific circumstances of your predicament.

QQI Level 6 - Train the Trainer
2016-02-18 09:30 - 2016-02-26 16:30 | Kerry Technology Park, Tralee, Co. Kerry, Ireland
QQI ACCREDITED LEVEL 6 [LEVEL 4 ON EUROPEAN FRAMEWORK OF QUALIFICATIONS]

OVERVIEW

Six Units
Unit 1 Theories of Training & Adult Learning
Unit 2 The Role of The Trainer
Unit 3 Training Needs Analysis and Programme Design
Unit 4 Preparing for Delivery
Unit 5 Delivery & Assessment
Unit 6 Evaluation of Training

WHO IS THIS COURSE FOR?

This Train the Trainer programme is ideal for full time, professional, part time, casual, recently appointed or aspirational trainers who want to master the skills, knowledge and attitudes required to be an excellent trainer in accordance with international best practice in adult learning while simultaneously achieving an accredited certification on the national and European framework of qualifications.

OBJECTIVES

At the end of this course participants will be able to:

• Understand different learning styles and prepare accordingly
• Review and assess highly participatory training techniques.
• Deliver facilitated training sessions
• Work effectively with a range of learner groups and personalities.
• Design, deliver and evaluate a training programme effectively.
• Assess their ‘comfort zone’ when delivering training and the impact it has on learners.

SUMMARY CONTENT
• Key principles of best practice in adult learning
• Honey & Mumford Learning Styles
• Adult Learning Vs Traditional Education
• Communication for Learning
• Training Needs Analysis
• Designing & developing Training Plans
• Participatory Training tools and techniques
• Facilitation Skills
• Presentation Skills
• Handling Difficult Participants
• Evaluating Training & Self Evaluation

How will you learn?

This course is delivered using international best practice in adult learning. As a result the programme highly participatory using a range of training tools, methods and techniques to ensure that participants get the opportunity to share experiences and knowledge, learn from each other and are given the opportunity to apply and practice the critical skills, knowledge and attitudes required to be an excellent trainer.

Trainer:

http://www.mcx.ie

This course is currently full. Please register your interest for this course using the Comment Box below and we will let you know should a place become available. Thank you.

MS Project
2016-03-02 09:30 - 16:30 | Killorglin, Iveragh Road, Co. Kerry, Ireland
At the end of this one-day course, you will be able to define, schedule and monitor tasks using a variety of Microsoft Project utilities and views.

Coaching in Different Contexts
2016-03-04 21:00 - 2016-03-05 17:15 | Laois Education Centre, Portlaoise, Portlaoise, Laois, Ireland
Programme Aims & Outlines

The aim of this module is to provide the learner with further knowledge of the issues associated with the use of coaching in a number of different professional contexts e.g. organisations, businesses, education and community. The module will focus on the complexities of contracting in organisations, the challenges of internal coaching, systems thinking, supervision and results from case studies/research.

The beginning of each day will allow time for connecting with each other and then there will be time for reflection at the end of each day. The days will be a mixture of knowledge inputs and practical activities.

Session 1 - Coaching from a systems perspective

Session 2 - The Complexity of the Coaching Contract

Session 3 - The Role of the Internal Coach

Session 4 - Coaching Supervision

Session 5 - Coaching in Different Contexts e.g. educational, community, environments etc.

Evaluation & Feedback

Final Reflection and Ending

Trainer: Ailbhe Harrington & Associates Ltd.
Email: ailbheharrington@gmail.com

Excellence in People Management
2016-03-09 - 2016-03-10 | Meadowlands Hotel, Oakpark , Tralee, Kerry, Ireland
Programme Aim

The aim of this two day programme is to provide the essential skills, knowledge and attitudes of senior managers to harness the energies and expertise of their teams to achieve above average results and lead with a highly developed emotional intelligence.

Objectives

At the end of this programme participants will be able to

1. Describe the attributes of excellent managers
2. Recognise the value of two way communication for ensuring understanding.
3. Foster a highly motivated working environment/culture
4. Achieve a quantum leap in emotional intelligence
5. Facilitate highly participatory, action orientated group discussions for problem solving/continuous improvement initiatives.
6. Apply Situational Leadership model with emotional intelligence and delegate with confidence.

Unit Plan
The programme will include the following units:
3.1 Communication (one to one)
3.2 The Excellent Manager & Culture Management
3.3 Emotional Intelligence & Honey & Mumford’s Learning Styles
3.4 Group Facilitation
3.5 Situational Leadership

Trainer: http://www.mcx.ie/

Course Times:
Day 1, 9th March - 9.30am to 4.30pm

Day 2, 10th March - 9.00am to 3.45pm

Certified Mediation Training
2016-03-14 09:00 - 2016-05-06 17:00 | Harbour House, Scraggane, Harbour House, Scraggane Pier,, Fahamore, , Castlegregory, Kerry, Ireland
Certified Mediation Training - Mediators’ Institute of Ireland Approved Programme

This training is ideal for HR managers, managers and supervisors/team leaders. The skills and knowledge learned will help in managing conflict in the workplace effectively, cutting stress levels, time and costs.

Course Details
South West Gnó Skillnet is delivering a Certified Mediation Training Programme. The programme covers workplace; community; and civil and commercial disputes. This training includes assessment for accreditation with the Mediators’ Institute of Ireland.

Overall Training Aim
Participants will understand the concept of mediation and the framework required for carrying out professional and effective mediations. They will develop skills for mediating between parties in different contexts and will be prepared for MII assessment.

Training Objectives
Participants will:
- Understand the core concept of mediation, its procedure and practice.
- Develop the core competencies necessary for mediating a dispute.
- Learn methods and techniques for identifying the core of the conflict.
- Be able to identify their own style of handling conflict and the changes they may need to make.
- Learn how to empower disputants to move to resolution.

Trainees have an option to go forward for certified assessment for accreditation with the Mediators’ Institute of Ireland. The MII assessment dates will be May 17th or 18th, 2016. Participants will be required to attend one of these dates for assessment.

Kerry (Castlegregory) Training Course Dates 2016

Block 1 - March- 14th, 15th & 16th

Block 2 - April - 25th, 26th & 27th

Block 3 - May - 5th & 6th.

Team Building
2016-04-08 09:00 - 17:00 | Iveragh Road, Killorglin, Co. Kerry, Ireland
Team Building Session – Leadership Team Promed

Icebreaker

Introduce the purpose of the session. Icebreaker – create a future imagining – how do we want to operate as a team.

Lencioni’s Team Model

Team is taken through the components of high performing teams as per the model.

Building Trust

What is your story? Not just your chronology of jobs, but what life events have left their mark and fashioned who you are now?

Listening for Resources

This is an active listening exercise. Each person shares an early memory and the participants listen for the speakers resources, strengths, values etc. in the memory and shares what they heard using specific listening phrases.

My Iceberg

Paired discussions to prepare for creating your own iceberg – nature; life experiences; assumptions, perceptions and priorities; observable behaviours; external factors.

Each person completes their own iceberg on flip chart paper and puts on the wall for everyone to see.

What do we need to keep doing, stop doing, start doing

Using principles of direct communication and respectful challenge. Sharing perspectives and understanding different perceptual positions.

Stating, if appropriate, what you are asking the other person to change
Feedback given with positive intent
Fact, not judgements or opinions
Stating the impact on you

How can we as a team work together to create that future imagining?

What are my failures, frustrations and fears?

What behaviours are we demonstrating right now that limit / get in the way?

What beahviours are we demonstrating right now that support / facilitate?

From Team Building to Sustainable Action
What happens next?

Trainer - TBC

Time Management
2016-04-11 | To be advised, Killarney, Co. Kerry, Ireland
Learning Objectives

• Become an effective planner
• Understand techniques for prioritising
• Stay in control of short term demands and long term objectives
• Understand what habits might get in the way

Course Outline

Time Management as a Tool
• The human brain
• Principles of High Performance
• The importance of Goals
• Setting Priorities
• The Urgent / Important Matrix

Personal Organisation
• Self assessment
• Time Management Tools and Techniques
• Managing our Time Stealers

Turning Ideas into Habits
• Discuss – what are we going to commit to doing differently?
• How can we sustain these new habits?

Trainer: TBA

HealthCare Professional Carers Training Job Seeker Support Programme
2016-04-25 09:00 - 2016-06-27 17:00 | St. Luke's Home Education Centre, Castle Road, Mahon, Cork, Ireland
QQI Level 5 Care of the Older Person Component Certificate (5N2706) and QQI Level 5 Care Skills Component Certificate (5N2770) along with certificates in Manual Handling, CPR & Defibrillator, Prevention of Elder Abuse, Infection Control & End of Life Care.

Project Management Essentials
2016-04-25 09:15 - 2016-04-26 16:30, 2016-09-05 09:15 - 2016-09-06 16:30 | Iveragh Road, Killorglin, Co. Kerry, Ireland
Course Overview

This course provides you with a foundation in professional project management principles.

Based on the Project Management Institute’s Guide to the Project Management Body of Knowledge (PMBOK© Guide), you will be taken through the entire project lifecycle and will be introduced to the knowledge areas needed to manage any project effectively.

Using a case study, you will complete the necessary steps to plan a project scope and schedule comprehensively. You will learn how to identify and manage risks and how to manage stakeholder expectations via communication. On completion, you will be familiar with key project management terminology and have the tools and techniques needed to manage your own projects.

Trainer: Seamus Collins – Velopi
E-mail – Seamus.collins@velopi.com
Phone: 021 240 6250 / 086 8102111

Advanced Build an Online Business Job Seeker Support Programme
2016-05-03 09:30 - 2016-05-18 16:30 | In-Tuition Offices, Town Park House, Town Park Centre, Tuam Road, Galway, Ireland
Advanced Building an Online Business - 4 day Job Seeker Support Programme.

DAY 1 – REVIEW YOUR ONLINE BUSINESS AM – FEEDBACK Analysis of your website/online business plan. Recommendations for improvement. Group brainstorming.

PM – TRAFFIC AND PRESELLING - Building a Subscriber list Email Marketing Blogging.

DAY 2 – SOCIAL MEDIA 1 and WEB WRITING AM – SM1 Setting up a Facebook campaign. Setting up a Pinterest campaign.

PM – WEB WRITING - Basic rules for web content writing. Home page revisited. Squeeze pages, Sales pages, Case studies.

DAY 3 – SOCIAL MEDIA 2 and SELLING ONLINE AM – SM2 LinkedIn – finding your customers Twitter – how to use it for your business Google+ - set up and review of your Google business page.

PM – SELLING ONLINE - Adding Affiliate links. Setting up an Online shop Case studies.

DAY 4 – CONVERTING VISITORS TO CUSTOMERS AM – GOOGLE ANALYTICS. What to look for. How to keep Google happy. How to set tracking goals.

PM – FAST-TRACK SELLING - Paid advertising campaigns (Google Adwords). Online advertising sites Linking Online/Offline marketing.

Participants will be able to nurture their business by applying the lessons learned during the programme, and through the assistance of its professional after-course mentoring.

The dates for this training will be 3rd & 4th May, 17th & 18th May, 2016, 2 days per week with four day Work Placement in between.

Delivered by: In-Tuition Learning & Development

Occupational First Aid Refresher
2016-05-10 09:00 - 17:00 | The Lake Hotel, Muckross , Killarney, Co. Kerry, Ireland
Refresher courses are essential for certified First Aiders to keep up with developments in First Aid practice, and to refresh skills that may be only intermittently used. This one-day course is certified by Anderlift Safety Services and is applicable to participants who hold a current FETAC Level 5 certificate.

Objectives

On completion of this course participants will be able to:

demonstrate up-up-date practical First Aid skills
explain new developments and practices in First Aid

Outline Programme

Approach to First Aid situation: Scene Safety and Personal Protection

Examination of casualty – Checking for vital signs: Primary/Secondary Survey of Casualty

Recovery position

CPR Protocol and Use of Defibrillator

Current CPR Protocol in cases of Cardiac Arrest and Use of Defibrillator.

Bleeding and Wounds

Control of bleeding – Use of Bandages and Dressings: Checking for Internal

Bleeding

Sprains and Fractures

Dealing with sprains and both open and closed fracture situations.

Medical Emergencies including Diabetes, Epilepsy and Asthma.

Electrocution and Burns: Key steps in dealing with casualty suffering from either electrocution and burns (chemical of other).

Methods of Training

This course utilises a range of practical tasks and assessments to ensure participants are actively involved in the training and can meet the standard required of a competent First Aider in the Workplace.

Certification is valid for 2 years after which time a further 1 day refresher will be required.

The cost to attend for Skillnet Members will be €65.00pp

Trainer: Gerry Barry - Anderlift

Advanced Build an Online Business Job Seeker Support Programme
2016-05-10 09:30 - 2016-05-25 16:30 | In-Tuition Offices, Town Park House, Town Park Centre, Tuam Road, Galway, Ireland
Advanced Building an Online Business - 4 day Job Seeker Support Programme.

DAY 1 – REVIEW YOUR ONLINE BUSINESS AM – FEEDBACK Analysis of your website/online business plan. Recommendations for improvement. Group brainstorming.

PM – TRAFFIC AND PRESELLING - Building a Subscriber list Email Marketing Blogging.

DAY 2 – SOCIAL MEDIA 1 and WEB WRITING AM – SM1 Setting up a Facebook campaign. Setting up a Pinterest campaign.

PM – WEB WRITING - Basic rules for web content writing. Home page revisited. Squeeze pages, Sales pages, Case studies.

DAY 3 – SOCIAL MEDIA 2 and SELLING ONLINE AM – SM2 LinkedIn – finding your customers Twitter – how to use it for your business Google+ - set up and review of your Google business page.

PM – SELLING ONLINE - Adding Affiliate links. Setting up an Online shop Case studies.

DAY 4 – CONVERTING VISITORS TO CUSTOMERS AM – GOOGLE ANALYTICS. What to look for. How to keep Google happy. How to set tracking goals.

PM – FAST-TRACK SELLING - Paid advertising campaigns (Google Adwords). Online advertising sites Linking Online/Offline marketing.

Participants will be able to nurture their business by applying the lessons learned during the programme, and through the assistance of its professional after-course mentoring.

The dates for this training will be 10th, 11th, 24th & 25th May, 2016, 2 days per week with four day Work Placement in between.

Delivered by: In-Tuition Learning & Development

Project Management Essentials
2016-05-10 21:15 - 2016-05-17 16:30 | Bishopstown, Cork, Co. Cork, Ireland
Based on the Project Management Institute’s Guide to the Project Management Body of Knowledge (PMBOK© Guide), you will be taken through the entire project lifecycle and will be introduced to the knowledge areas needed to manage any project effectively.

MS Project Core
2016-05-12 09:15 - 16:30 | Iveragh Road, Killorglin, Co. Kerry, Ireland
By drawing on the Project Time Management principles of the Guide to the Project Management Body of Knowledge (PMBOK Guide) and by using realistic case studies, this course will give you the confidence to use Project to assist your scheduling work.

Occupational First Aid
2016-05-16 - 2016-05-30 | Inverin, Galway, Co. Galway, Ireland
QQI Award (Minor) Level 5– Further Education & Training

Companies Act 2014: Practical Implications Presentation
2016-05-18 09:00 - 13:00 | Aghadoe Heights Hotel & Spa, Aghadoe, Killarney, Co. Kerry, Ireland
The Act presents a new set of Requirements for Companies and their advisors. CLS Chartered Secretaries are the experts in this field and can help companies quickly and efficiently comply.

This Seminar will highlight the key changes and innovations of the Companies Act 2014 and 20 practical points to consider.

The conversion options for Private Limited Companies into the new Company Limited by Shares ("LTD") or into a Designated Activity Company ("DAC").
Audit Exemption.
Unlimited Companies.
District Court Extension.
Directors Loans Rules.
20 Practical Tips to prepare for the Act.

Delivered by: Conor Sweeney - www.clscharteredsecretaries.ie

Cost to South West Gnó Skillnet Members - €95.00

Times - 9.00am to 1.00pm

HR Forum
2016-05-26 09:00 - 11:00 | The Aghadoe Heights Hotel & Spa, Aghadoe, Killarney, Kerry, Ireland
The next HR Forum has been scheduled for the 26th May, 2016 in the Aghadoe Heights Hotel & Spa, Killarney from 9am to 11am.

Agenda to follow.

The HR Forum was established by South West Gnó Skillnet to afford HR managers the opportunity to network, exchange knowledge, documentation & also to provide updates on new legislation. The forum is an informal meeting which also allows HR Managers to share experiences, challenges and information on various HR topics.

These forums meet on a quarterly basis or alternatively a guest speaker is arranged for a specific topic of interest.

Members are encouraged to collaborate in a very meaningful way through the sharing of information and experiences at these forums. The forums allow South West Gnó Skillnet to stay in touch with members and remain responsive to their needs.

The Forum is open to network members with a keen interest in HR issues. Please feel free to contact the network Manager if you are interested in joining the group.

Important Note:
The information provided during the HR Forum is of a general, broad, and wide-spread nature and cannot substitute for the advice of a licensed professional. A competent authority with specialised knowledge is the only one who can address the specific circumstances of your predicament.

Time Management
2016-05-30 09:30 - 17:00 | The Muckross Park Hotel & Spa, Muckross Road, Killarney, Kerry, Ireland
Learning Objectives

Become an effective planner
Understand techniques for prioritising
Stay in control of short term demands and long term objectives
Understand what habits might get in the way

Course Outline

Time Management as a Tool

The human brain
Principles of High Performance
The importance of Goals
Setting Priorities
The Urgent / Important Matrix

Personal Organisation

Self assessment
Time Management Tools and Techniques
Managing our Time Stealers

Turning Ideas into Habits

Discuss – what are we going to commit to doing differently?
How can we sustain these new habits

Trainer: Mary Ann McDonagh -Paybacksolutions
E-mail – maryann.paybacksolutions@gmail.com
Phone: 087 2845795

Present with High Impact for Leaders
2016-06-21 09:00 - 2016-06-22 17:00 | TBA, Killarney, Co. Kerry, Ireland
People may be:

Already excellent presenters, who know they could make a big difference to their company’s bottom line if they were just a tad better than they already are
Excellent when it comes to presentation ‘content’ but really do need to sharpen up their presentation delivery techniques and channel any anxiety and un-helpful energy they may have to better use
Very good at making presentations, but are getting a little stale and relying too much on their PowerPoint to do their presenting for them
Advanced presenters who would simply embrace a real stretch to get them from being the best to brilliant

Leaders aren’t like other people – at least not when it comes to giving a presentation. Other people often try to get out of giving a presentation in any way they can; they put off preparing for it until the last minute, then fire up PowerPoint, and create slides that are just like the slides they’ve seen every other presenter use. They happily stand in the dark, cede centre stage to a screen on which they project those slides, and more often than not, read them word for word to audiences who furtively check their phones or laptops. Other people are relieved simply to get through a presentation without embarrassing themselves.

However, if you are a leader, you must look and sound like a leader in every presentation you give. There’s too much riding on your performance, your prestige, your ability to command people’s attention and support, the success of your project or your organisation, to settle for being average. One of the best ways to position yourself as a leader in the eyes of others is to speak like a leader. You need to set yourself apart from other people.

This 2 day Present with high Impact Programme, for Leaders, is designed to enhance and take your existing presentation skills to the next level.. It shows you how to become even more confident, more commanding and a more compelling presenter.

Why sign up for ‘Present with High Impact for Leaders, Advanced Programme?

This Programme is about holding yourself to a higher standard, demanding more of yourself, knowing that simply being a good speaker isn’t good enough. You want your presentations to advance the success of your company and to promote your own personal status. In your role as leader, you need to speak even better and come across more intelligently than other people. You need to let yourself shine through.

Trainer: To be confirmed.

Project Management Essentials
2016-06-21 09:15 - 2016-06-22 16:30 | Cork Business & Technology Park, Model Farm Road, Cork, Ireland

Time Management
2016-06-22 | The Muckross Park Hotel & Spa, Muckross Road, Killarney, Kerry, Ireland
Learning Objectives

Become an effective planner
Understand techniques for prioritising
Stay in control of short term demands and long term objectives
Understand what habits might get in the way

Course Outline

Time Management as a Tool

The human brain
Principles of High Performance
The importance of Goals
Setting Priorities
The Urgent / Important Matrix

Personal Organisation

Self assessment
Time Management Tools and Techniques
Managing our Time Stealers

Turning Ideas into Habits

Discuss – what are we going to commit to doing differently?
How can we sustain these new habits

Trainer: Mary Ann McDonagh -Paybacksolutions
E-mail – maryann.paybacksolutions@gmail.com
Phone: 087 2845795

Cost to South West Gnó Skillnet Members will be €150.00

Microsoft Excel Core Level
2016-06-29 09:30 - 16:30 | Fossa, Killarney, Co. Kerry, Ireland
Course Aims & Objectives

Microsoft Excel is by far the most popular spreadsheet application in use today. Its uses span all sectors within business, industry or academia. At the end of the course participants will have a solid knowledge of how to set up and manipulate data within Excel. This Core level is important for anyone who wishes to go on to Intermediate and Advanced level at a later time.

Who Should Attend?

Participants on this course should have some familiarity with using a PC, mouse and keyboard. The class is designed for those who have little or no knowledge of Excel or who have only been working on inputting data into a standard Excel spreadsheet.

Trainer: To be confirmed.

Microsoft Excel Intermediate Level
2016-06-30 09:30 - 16:30 | Fossa, Killarney, Co. Kerry, Ireland
Course Aims & Objectives

At the end of this course participants will have a better understanding of how formulas are constructed and will have a thorough knowledge of how to structure a spreadsheet and database within Excel.

Who Should Attend?

This course is specifically for those who already have some experience of Excel and know how to input data into a spreadsheet. It will specifically be of interest to those who are working on spreadsheets created by others but want to know how to set up and manage their own workbooks.

Training Provider: Direct Training Ireland

Microsoft Excel Intermediate Level
2016-07-01 09:30 - 16:30 | Fossa, Killarney, Co. Kerry, Ireland
Course Aims & Objectives

At the end of this course participants will have a better understanding of how formulas are constructed and will have a thorough knowledge of how to structure a spreadsheet and database within Excel.

Who Should Attend?

This course is specifically for those who already have some experience of Excel and know how to input data into a spreadsheet. It will specifically be of interest to those who are working on spreadsheets created by others but want to know how to set up and manage their own workbooks.

Trainer: To be confirmed.

Project Management Professional (PMP)® 2 Day Bridging Course for Exam Preparation
2016-07-12 21:15 - 2016-07-13 16:30 | Cork Business & Technology Park, Model Farm Road, Cork, Ireland
Have you taken a Project Management Professional (PMP) exam preparation course in the past, but have never got around to sitting the actual PMP exam? Well this course is for you.

Certified Mediation Training
2016-09-14 09:00 - 2016-10-27 17:30 | Harbour House, Scraggane, Harbour House, Scraggane Pier,, Fahamore, , Castlegregory, Kerry, Ireland
Certified Mediation Training - Mediators’ Institute of Ireland Approved Programme

This training is ideal for HR managers, managers and supervisors/team leaders. The skills and knowledge learned will help in managing conflict in the workplace effectively, cutting stress levels, time and costs.

Course Details
South West Gnó Skillnet is delivering a Certified Mediation Training Programme. The programme covers workplace; community; and civil and commercial disputes. This training includes assessment for accreditation with the Mediators’ Institute of Ireland.

Overall Training Aim
Participants will understand the concept of mediation and the framework required for carrying out professional and effective mediations. They will develop skills for mediating between parties in different contexts and will be prepared for MII assessment.

Training Objectives
Participants will:
- Understand the core concept of mediation, its procedure and practice.
- Develop the core competencies necessary for mediating a dispute.
- Learn methods and techniques for identifying the core of the conflict.
- Be able to identify their own style of handling conflict and the changes they may need to make.
- Learn how to empower disputants to move to resolution.

Trainees have an option to go forward for certified assessment for accreditation with the Mediators’ Institute of Ireland. The MII assessment dates will be Nov 8th or 9th 2016. Participants will be required to attend one of these dates for assessment.

Kerry (Castlegregory) Training Course Dates 2016

Block 1 - September - 14, 15, 16
Block 2 - October - 4, 5, 6
Block 3 - October - 26, 27

Supervisory Management Skills Level 6
2016-09-22 09:00 - 2016-09-28 16:00 | Tullagreen, Carrigtwohill, Co. Cork, Cork, Ireland
AIM
The aim of this programme is to equip learners with the relevant critical knowledge and skills to strengthen and develop their supervisory management skills in accordance with international best practice.

A key outcome of the programme is to deliver highly motivated supervisors and managers, equipped with a range of skills, knowledge, tools and techniques for leading, developing and fostering highly motivated teams resulting in increased productivity, profitability and competitiveness.

OBJECTIVES

Acquire the necessary skills, knowledge and attitudes required to address the roles and responsibilities of a highly effective supervisor
Demonstrate a range of supervisory and management skills that are essential for harnessing the energy of the team and achieve the critical synergy required to surpass targets.
Develop fundamental interpersonal, communication and facilitation skills that motivate and empower teams.
Conduct Performance Conversations
Achieve the confidence to deal with a variety of challenging situations and behaviours.
Explore effective work practices appropriate to the role as supervisor/line manager including the ability to train on a 1-2-1 basis and drive effective meetings.

WHO IS THIS COURSE FOR?
The programme is designed for adult learners who currently work or wish to work in a supervisory or managerialrole, or a person who wishes to work in such a role, on a casual, part time, full time or professional basis in the private, public and/or third sectors in accordance with international best practice while simultaneously achieving an accredited certification on the national and European framework of qualifications. Learners with differing prior educational achievements and prior occupational experiences are encouraged to participate in this programme.

Level 3 or equivalent life experience is a minimum entry requirement. No prior experience in supervisory management s required as all skills, knowledge and attitudes will be provided on the programme to successfully complete assessment requirements. Computer literacy and access to work processing facilities is a distinct advantage though not essential to complete the written assessment part of the programme.

Learners on this programme share a passion for working with people in a learner centred, participatory and engaging manner and strive through continuous improvement to achieve excellence in their work environment and thus enable success and profitability.

MODULE DETAILS
This programme comprises of one module, namely Supervisory Management Skills cod 6N2104 (15 credits). The specific learning outcomes are grouped into four units – 1. Supervisory Management, 2. Operational Planning, 3. Team Leadership and 4. Organisational Skills

DURATION
5 days contact time but learners should note that they will require up to 40 hours own time development for course related tasks, revision and assessments.

THE TRAINER
Michael Cox - www.mcx.ie

Oral Health & Oral Care
2016-09-26 09:30 - 12:30 | Northridge House Education Centre, St. Luke's Home, Castle Road, Mahon, Cork, Ireland
ORAL HEALTH AND ORAL CARE IN THE RESIDENTIAL CARE SETTING

DENTIAL CARE SETTING

Duration: 3 hour. Morning Session 9.30am to 12.30pm. Afternoon Session 1.30pm to 4.30pm.

This course will be provided for those working with the older person in residential care settings and is suitable for Person in Charge/ Directors of Nursing/ Clinical Nurse Managers and Nurses.

Aim-

This course is designed to equip participants with oral health knowledge, provide skills in oral health care and to help recognise factors that contribute to poor oral health of the older dependent person in the residential care setting.

Learning objectives-

Oral health

Common oral conditions of the elderly

Barriers to oral care

Care of natural teeth

Care of dentures

Oral health risk assessment

Oral care plans

Dental Treatment Services Scheme (GMS) entitlements

HIQA standards in relation to oral care

Presented by- Maeve Fitzgerald - www.northridgehouse.ie

Present with High Impact for Leaders Advanced Programme
2016-09-27 09:00 - 2016-09-28 17:00 | TBA, Killarney, Co. Kerry, Ireland

Designing Food Safety Management Systems QQI Level 6
2016-11-09 09:00 - 2016-11-18 17:00 | 2 Eastgate Avenue, Castleview, Cork, Ireland
Have you done previous HACCP training at management level? Are you looking to expand your knowledge of HACCP and food safety systems? This advanced HACCP course is just the programme for you. You will explore how risk assessment can provide food safety preventative controls and improve systems and procedures; investigate how food fraud can be a threat to your business and understand your legal responsibilities.

Course Content:

Day 1

· The legal responsibilities applicable to a business

· The role of the regulatory authority in your business

· Work policies and procedures food businesses and operatives need to adopt to comply with their legal responsibilities.

· Food Hazards (CAMP) and risk assessments

· Identifying hazards

· The role of temperature control in controlling microbial hazards

· The role of food preservation

· Shelf life and food testing

· The significance of potentially hazardous foods in a business

· Assembling a multi-disciplinary food safety HACCP team

· The role of training in HACC

Day2

· Risk assessment from food perspextive

· Hazardous event and consequence

· Risk matrix

· 12 steps od HACCP in context of codex principles.

· Scope of hazard analysis

· HACCP plan

· Validation and verification

· Validating CCP’s

· Building a food safety verification system

· Standard Operating Procedures (SOP’s)

· Documentation control

Day 3

· TACCP

· VACCP

· Maintaining HACCP Systems

· HACCP review

· Impact analysis

· Crisis Management

· Root Cause Analysis

Trend analysis· Treaceability· Stress testing

· Audits & Internal Audits

Day 4

· Sample Questions

· Class discussion regarding sample questions

· Exam

Dates: 9th and 10th Nov, 17th & 18th Nov, 2016. 9am to 5pm.

Trainer: Mary Daly - The Food Safety Company

Advanced Excel
2016-11-18 - 2016-11-22 | Coláiste Uisce, Béal an Átha, Co. Mhaigh Eo, Ireland
Course Aims & Objectives
This intensive course will prepare you for your continued lifelong learning of Excel.

It will concentrate on functions and formulas and how to manage, manipulate and
extract data. It will show you how to create complex formulas. It will teach you how
to design and create large databases with inbuilt controls, so that you and your
colleagues get the most from Excel.

At the end of this 3 day course participants will know how to create, manage,
manipulate and interrogate Excel databases and how to administer these databases on
an ongoing basis.

Course Outline
On days 1 and 2 we shall concentrate on learning the more advanced database and
function elements needed by the group.

On days 2 and 3 the participants will be assigned working projects which they will
complete with the assistance of the tutor.
These projects will include:
Creating a database for the management and interrogation of the client feedback
questionnaires.
Creating a database for the management and interrogation of the Accident reports and
the Sickness reports.
Creating a database for the management and interrogation of the Discipline system

This course will run on Friday 18th, Monday 21st and Tuesday 22nd November, 2016.

The Trainer:
Gary M. Pheasey - Direct Training Ireland

Supervisory Management Skills Level 6
2016-11-21 09:00 - 2016-11-25 16:00 | Kerry Technology Park, Tralee, Co. Kerry, Ireland

QQI Level 6 Project Management Programme
2016-11-22 09:30 - 2016-12-07 16:30 | Waterford Chamber Building, 2 George's Street, Waterford, Ireland
QQI Level 6 Project Management Programme - Job Seeker Support Programme

3.2 Duration

The QQI Project Management Programme is delivered over six days.

3.3 Programme Aim

The aim of the programme is to provide the critical skills, knowledge and attitudes to successfully and consistently deliver projects on time, on budget and to a specified standard in accordance with QQI requirements at level 6 on the National Framework of Qualifications.

3.4 Objectives

At the end of this course participants will be able to:

Understand the fundamental project management concepts which define best practice in project management
Recognise and work within the multi-disciplinary framework which surrounds projects, paying particular attention to the triple constraints of time, cost and scope
List and define the five main processes through which a project passes from its initiation to its closure
Deploy the key tools and techniques associated with project management
Monitor and evaluate projects.

3.5 Units

Unit 1 Project Management Fundamentals
Unit 2 Project Management Framework
Unit 3 Project Management Processes
Unit 4 Project Management Tools & Techniques
Unit 5 Project Management Review & Presentations

3.6 Day Schedule

The training programme will be divided into the following sessions each day:

Day 1: UNIT 1 Project Management Fundamentals

Distinguish between projects, programmes and portfolios
Identify Primary Influencing Factors : Internal, External and Triple Constraints
Explain the significance of the project charter
Define the range of potential project stakeholders and their places in the project management process
Describe different organisational structures and the impact each can have on the job of the PM
Explain project life cycle

Day 2: UNIT 2 Project Management Framework

Define the ten knowledge areas as presented by the globally recognised US based Project Management Institute
Outline the five processes common to all projects:

Day 3: UNIT 3 Project Management Processes

Process 1 : Project Initiation and the critical role of the project charter
Process 2 : Planning;

Examining the role and standard tools & techniques associated with subsidiary project management plans relating to - Scope, Time, Cost, HR. This topic will be continued on Day 4

Day 4: UNIT 3 Project Management Processes Continued

Continued from Day 3 : Continuing the Planning Process;

Examining the role and standard tools & techniques associated with other subsidiary project management plans relating to - Communications, Risk, Quality, Procurement and Stakeholder

Process 3 : Executing
Executing the project plan paying particular attention to the tools and techniques governing quality assurance, HR management, communications management and stakeholder management
Process 4 : Monitoring and Controlling

During the project life cycle, project activities must be thoroughly monitored and controlled measuring performance against the plan and controlling deviations from the plan. The standard tools and techniques deployed during this process including status reports, earned value analysis will be examined.

Process 5 : Closing the project

Once all the project requirements are achieved i.e. the project deliveries are in line with the acceptance criteria defined by the client, the project will be duly accepted by the project sponsor. The variety of activities which must take place during the closeout phase will be examined here including the documenting of lessons learned.

Bottom up vs Top Down estimates
Constructing Risk Matrices
Constructing RACI charts (Responsible, Accountable, Consulted, Informed)
PERT, Gantt charts, CPM (Critical Path Method)
Performance Indicators : CPI, SPI, SV and CV
Designing WBS (Work Breakdown Structures)

Day 6: UNIT 5 Material Review and Participant Presentations

Dates: 22nd, 23rd, 28th & 30th November, 6th & 7th December, 2016

Trainer: Sharon Fleming - MCX Training & Development

Advanced Excel
2016-12-13 09:30 - 16:30 | Tionscail Na Tulaigh Páirc, Inverin , Galway, Ireland
Course Aims & Objectives
This intensive course will prepare you for your continued lifelong learning of Excel.
It will concentrate on functions and formulas and how to manage, manipulate and
extract data. It will show you how to create complex formulas. It will teach you how
to design and create large databases with inbuilt controls, so that you and your
colleagues get the most from Excel.

The Trainer:
Gary M. Pheasey - Direct Training Ireland

Supervisory Management Skills QQI Level 6
2017-01-20 09:00 - 2017-02-10 16:00 | Manor West Hotel & Leisure Club, Ratass, Tralee, Co. Kerry, Ireland
AIM
The aim of this programme is to equip learners with the relevant critical knowledge and skills to strengthen and develop their supervisory management skills in accordance with international best practice.

A key outcome of the programme is to deliver highly motivated supervisors and managers, equipped with a range of skills, knowledge, tools and techniques for leading, developing and fostering highly motivated teams resulting in increased productivity, profitability and competitiveness.

OBJECTIVES

Acquire the necessary skills, knowledge and attitudes required to address the roles and responsibilities of a highly effective supervisor
Demonstrate a range of supervisory and management skills that are essential for harnessing the energy of the team and achieve the critical synergy required to surpass targets.
Develop fundamental interpersonal, communication and facilitation skills that motivate and empower teams.
Conduct Performance Conversations
Achieve the confidence to deal with a variety of challenging situations and behaviours.
Explore effective work practices appropriate to the role as supervisor/line manager including the ability to train on a 1-2-1 basis and drive effective meetings.

WHO IS THIS COURSE FOR?
The programme is designed for adult learners who currently work or wish to work in a supervisory or managerialrole, or a person who wishes to work in such a role, on a casual, part time, full time or professional basis in the private, public and/or third sectors in accordance with international best practice while simultaneously achieving an accredited certification on the national and European framework of qualifications. Learners with differing prior educational achievements and prior occupational experiences are encouraged to participate in this programme.

Level 3 or equivalent life experience is a minimum entry requirement. No prior experience in supervisory management s required as all skills, knowledge and attitudes will be provided on the programme to successfully complete assessment requirements. Computer literacy and access to work processing facilities is a distinct advantage though not essential to complete the written assessment part of the programme.

Learners on this programme share a passion for working with people in a learner centred, participatory and engaging manner and strive through continuous improvement to achieve excellence in their work environment and thus enable success and profitability.

MODULE DETAILS
This programme comprises of one module, namely Supervisory Management Skills cod 6N2104 (15 credits). The specific learning outcomes are grouped into four units – 1. Supervisory Management, 2. Operational Planning, 3. Team Leadership and 4. Organisational Skills

DURATION
5 days contact time but learners should note that they will require up to 40 hours own time development for course related tasks, revision and assessments.
20/01, 27/01, 31/01, 01/02 and 10/02, 2017.

TRAINER:
MCX Training & Development

Communicate & Lead with High Impact
2017-02-06 09:30 - 2017-03-16 16:30 | High Street, Killarney, Co. Kerry, Ireland
Communicate & Lead with High Impact

Essentially, there are 3 key elements to the programme.

3 Day ‘Communicate and Lead with High Impact in the Workplace’ Masterclasses (detail below) – ideally Day 1 and day 2 follow consecutively, or very close together.
1 x One to One Coaching/Mentoring sessions with each participant and myself, the Programme Facilitator each lasting 2 hours following masterclass 3
Optional - Final half day will involve the playback session with each of the participants presenting to the overall leadership team (or a relevant selection of the leadership team) for 10 – 15 mins max on their learnings, sharing their learnings on how they have grown personally and professionally, how the programme has enhanced their role and how has it has benefited South Doc. This is also an opportunity to discuss and agree sustainability of the learnings beyond this programme.

This session will be followed by a short question and answer session and closes with agreement on how the objectives were met, and a group discussion around what worked and what did not work and where to from here. We will also look at what supports, if any, might be required going forward to sustain the learnings.

Communicate and Lead with High Impact – 3 Day masterclasses

Over the course of the three workshop days, we will use a combination of theory inputs and practice exercises to support the learning. Using your own day to day real life issues and challenges, is our preference in helping you to know, understand and integrate the concepts and models – and to be able to immediately apply them upon completion of the masterclass.

Therefore, over the 3 days, we will look to incorporate:

High impact “real life” sessions working to practice and embed skills using specific scenarios based on a combination of case material from the workshops, expert knowledge and personal challenges volunteered from you
Understanding and recognition of the “speedbumps” that may come your way on a day to day basis and how you might handle them more effectively than you might have done in the past

In terms of models and tools for you to use and take back to the workplace, we will draw extensively from a theory of human development, personality, and communication known as Transactional Analysis (TA). It has concepts that can be learned and applied as tools for personal and professional growth and change. The underlying philosophy is one of mutual self-respect and caring and a belief in peoples’ ability to be responsible, think for themselves and make their own decisions.

One to One Coaching / Mentoring Session following each Masterclass

Purpose / Benefits of the 1-to-1 Coaching / Mentoring Sessions for each Participant following masterclasses 2 and 3

Following the 3rd masterclass each participant will be invited to engage in an individual confidential 1-to-1 coaching / mentoring session for the purpose of:

Integrating and deepening their learnings and offering them an opportunity to gain a deeper understanding and awareness of their own behaviours and reactions, learn additional skills and/or be coached around anything that might have come up for them in the workshops.
These coaching/mentoring sessions are totally confidential and have proven to be highly beneficial in all previous programmes that have been run in the past

The benefits of these sessions as part of this process, include the safety and simplicity participants will have with someone what they can trust and respect – a trusted sounding-board, who can listen, help talk through issues or explore different perspectives on anything that’s going on for them at the moment.

The coaching / Mentoring session can also bring the learnings from the programme to the next level of understanding– with deeper exercises and discussion on how this relates specifically to them in terms of understanding more the people whom they interact with every day (both inside and outside of the work environment).

Why would participants engage in 1-to-1 Coaching Sessions for participants as part of the Communicate with High Impact Programme?

The International Coach Federation (ICF) defines coaching as: “An ongoing partnership that helps clients produce fulfilling results in their personal and professional lives. Through the process of coaching, clients deepen their learning, improve their performance, and enhance their quality of life”

My role, as facilitator and coach, is to build competency in the participant of being self-aware and paying attention to what is going on inside and well as outside. It's about asking the questions that don’t often get asked, being listened to and heard in a way and on levels that happens rarely and ultimately it’s about working together to draw out their own resourcefulness, to create new possibilities and create an action plan that allows them to step forward throughout this journey and beyond with increased clarity & certainty .

“What coaching does is it puts you in a relationship where you can explore what you want to do, with a person who is obviously professional but not part of the organisation that you are part of. It basically takes you out of the forest so that you can deal with the trees”

Required Pre work / Pre-reading

I invite participants to have a think about 2 examples over the past 2 – 3 weeks where they made an assumption about other people on the basis of their behaviours – an assumption about the person themselves or about their behaviour (without checking for clarity or the truth)
Also, to bring along some real live examples of communication and situations (good and bad) that they know could have been handled differently with a view to learning how it might be done differently.
Consider some feedback you would like to give somebody, but haven’t for whatever reason, something you would like to ask for, a courageous conversation you would like to have – something where it really would serve you to effectively name your truth…
I ask that each participant will complete the T.A. (PAC) Ego-gram Questionnaire, which will also be sent to them in advance and takes about 10 minutes to complete. The explanation and understanding of same will happen on day one of the programme (completing this in advance will save us time during the workshop)

Dates: 6th & 7th Feb, 1st March, 15th & 16th March, 2017.
Trainer: Mary T. Tierney, Azurite Consulting.

Project Management Essentials
2017-02-22 09:15 - 2017-02-23 16:30 | Iveragh Road, Killorglin, Co. Kerry, Ireland
Course Overview

This course provides you with a foundation in professional project management principles.

Based on the Project Management Institute’s Guide to the Project Management Body of Knowledge (PMBOK© Guide), you will be taken through the entire project lifecycle and will be introduced to the knowledge areas needed to manage any project effectively.

Using a case study, you will complete the necessary steps to plan a project scope and schedule comprehensively. You will learn how to identify and manage risks and how to manage stakeholder expectations via communication. On completion, you will be familiar with key project management terminology and have the tools and techniques needed to manage your own projects.

Training Provider: www.velopi.com

Basic First Aid
2017-02-27 | Tralee Road, Killarney, Co. Kerry, Ireland
Emergency First Aid / Basic Course

Aim / Objectives of the Emergency First Aid Course
To provide participants with the knowledge and skills to be able to assess a casualty and deal with emergencies before the arrival of the Emergency Services.

Who should attend? Persons who may be required to manage emergencies before the arrival of the Emergency Services or Doctor.

What is covered in the course?
Casualty Assessment, Vital Signs.
The unresponsive casualty – Recovery Position
Management of Chest Pain / Heart Attack
Cardiac Arrest and CPR.
Management of Choking – Conscious to Unconscious.
Respiratory Emergencies – Asthma
Management of bleeding for casualty on aspirin / warfarin - Shock
Recognition and Management of Stroke.
Low Blood Sugar – Diabetes.
Management of a seizure.

Methodology: This course is a highly participative and interactive course where theory is followed by demonstration of skills and practical application by participants.

Certification: Each participant is issued with an Emergency First Aid Certificate.

Course Duration: 4.5 hours. Times TBA

Trainer: TBA

All course notes are provided and each participant is given a personal face shield for CPR training to maintain hygiene standards when working on the manikins.

Supervisory Management Skills QQI Level 6
2017-02-27 09:30 - 2017-03-10 16:30 | Tullagreen, Carrigtwohill, Co. Cork, Ireland
AIM
The aim of this programme is to equip learners with the relevant critical knowledge and skills to strengthen and develop their supervisory management skills in accordance with international best practice.

A key outcome of the programme is to deliver highly motivated supervisors and managers, equipped with a range of skills, knowledge, tools and techniques for leading, developing and fostering highly motivated teams resulting in increased productivity, profitability and competitiveness.

OBJECTIVES

Acquire the necessary skills, knowledge and attitudes required to address the roles and responsibilities of a highly effective supervisor
Demonstrate a range of supervisory and management skills that are essential for harnessing the energy of the team and achieve the critical synergy required to surpass targets.
Develop fundamental interpersonal, communication and facilitation skills that motivate and empower teams.
Conduct Performance Conversations
Achieve the confidence to deal with a variety of challenging situations and behaviours.
Explore effective work practices appropriate to the role as supervisor/line manager including the ability to train on a 1-2-1 basis and drive effective meetings.

WHO IS THIS COURSE FOR?
The programme is designed for adult learners who currently work or wish to work in a supervisory or managerialrole, or a person who wishes to work in such a role, on a casual, part time, full time or professional basis in the private, public and/or third sectors in accordance with international best practice while simultaneously achieving an accredited certification on the national and European framework of qualifications. Learners with differing prior educational achievements and prior occupational experiences are encouraged to participate in this programme.

Level 3 or equivalent life experience is a minimum entry requirement. No prior experience in supervisory management s required as all skills, knowledge and attitudes will be provided on the programme to successfully complete assessment requirements. Computer literacy and access to work processing facilities is a distinct advantage though not essential to complete the written assessment part of the programme.

Learners on this programme share a passion for working with people in a learner centred, participatory and engaging manner and strive through continuous improvement to achieve excellence in their work environment and thus enable success and profitability.

MODULE DETAILS
This programme comprises of one module, namely Supervisory Management Skills cod 6N2104 (15 credits). The specific learning outcomes are grouped into four units – 1. Supervisory Management, 2. Operational Planning, 3. Team Leadership and 4. Organisational Skills

DURATION
5 days contact time but learners should note that they will require up to 40 hours own time development for course related tasks, revision and assessments.
27th/28th Feb, 1st/9th/10th March, 2017

TRAINER:
MCX Training & Development

HACCP Level 2 Primary Food Safety
2017-03-20 09:30 - 17:30, 2017-03-21 09:30 - 17:30 | Dromhall Hotel, Muckross Road, Killarney, Co. Kerry, Ireland
Level 2 HACCP Course in Food Safety is designed by the Environmental Health Association of Ireland (EHAI) to give workers in the Food Industry the knowledge of the process needed to maintain food safety in the workplace and comply with EU regulation 852/2004.

Who should attend?
All levels of employee who work in the food industry who are involved in food preparation, service, handling and storage. It is ideal for those working in professional kitchens, hotels, canteens, nursing homes, hospitals, delicatessens, restaurants, childcare, as well as food producers. By law all food businesses are required to implement a food safety management system and all employees are required to be trained in food safety and handling.

Course content

Food Hazards; Chemical, Physical & Biological Hazards
Cross contamination and how to prevent it
High and low risk activities
Monitoring Food Temperatures
Food Safety Records & Food Traceability
Pest Control & Waste management
Dealing with Food at risk from unhygienic practices
Co-operating with enforcement officers
Checking deliveries
Food Sampling & Testing
HACCP

Duration: 9:30 – 5:30
Certification: EHAI (5 years)
Trainer: Dingle Cookery School

Supervisory Management Skills QQI Level 6
2017-03-21 09:30 - 2017-03-29 16:30 | Clash East, Tralee, Co. Kerry, Ireland
AIM
The aim of this programme is to equip learners with the relevant critical knowledge and skills to strengthen and develop their supervisory management skills in accordance with international best practice.

A key outcome of the programme is to deliver highly motivated supervisors and managers, equipped with a range of skills, knowledge, tools and techniques for leading, developing and fostering highly motivated teams resulting in increased productivity, profitability and competitiveness.

OBJECTIVES

Acquire the necessary skills, knowledge and attitudes required to address the roles and responsibilities of a highly effective supervisor
Demonstrate a range of supervisory and management skills that are essential for harnessing the energy of the team and achieve the critical synergy required to surpass targets.
Develop fundamental interpersonal, communication and facilitation skills that motivate and empower teams.
Conduct Performance Conversations
Achieve the confidence to deal with a variety of challenging situations and behaviours.
Explore effective work practices appropriate to the role as supervisor/line manager including the ability to train on a 1-2-1 basis and drive effective meetings.

WHO IS THIS COURSE FOR?
The programme is designed for adult learners who currently work or wish to work in a supervisory or managerialrole, or a person who wishes to work in such a role, on a casual, part time, full time or professional basis in the private, public and/or third sectors in accordance with international best practice while simultaneously achieving an accredited certification on the national and European framework of qualifications. Learners with differing prior educational achievements and prior occupational experiences are encouraged to participate in this programme.

Level 3 or equivalent life experience is a minimum entry requirement. No prior experience in supervisory management s required as all skills, knowledge and attitudes will be provided on the programme to successfully complete assessment requirements. Computer literacy and access to work processing facilities is a distinct advantage though not essential to complete the written assessment part of the programme.

Learners on this programme share a passion for working with people in a learner centred, participatory and engaging manner and strive through continuous improvement to achieve excellence in their work environment and thus enable success and profitability.

MODULE DETAILS
This programme comprises of one module, namely Supervisory Management Skills cod 6N2104 (15 credits). The specific learning outcomes are grouped into four units – 1. Supervisory Management, 2. Operational Planning, 3. Team Leadership and 4. Organisational Skills

DURATION
5 days contact time but learners should note that they will require up to 40 hours own time development for course related tasks, revision and assessments.
21st, 22nd, 23rd, 28th & 29th March, 2017.

TRAINER:
MCX Training & Development

Culinary Skills Programme
2017-03-22 08:30 - 2017-05-03 17:00 | Dingle Cookery School, An Choill, Dingle , Co. Kerry, Ireland
Culinary Skills Programme
This is an intensive hands on programme aimed at chefs already working within the hospitality industry.

Based completely on a solid foundation of culinary skills and techniques,
this programme will strengthen learned culinary skills to enhance and hone the skillset of the participant.

Following a need identified by industry, this programme has been purposely designed, together with Head Chefs, and is absolutely geared towards Chefs in busy, demanding kitchen environments.

Duration: 1 Day a week for 6 weeks

Dates: 22nd, 29th March, 5th, 12th and 26th April, 3rd May, 2017.

Venue: Dingle Cookery School

Time: 8:30am-5.00pm

Cost: €1,500 per person
€990 per person for South West Gnó Skillnet members

Project Management Essentials
2017-03-22 09:15 - 2017-03-23 16:30, 2017-06-07 09:15 - 2017-06-08 16:30 | Cork Business and Technology Park, Model Farm Road, Cork, Ireland

Certified Mediation Training
2017-03-29 09:00 - 2017-05-12 17:30 | Harbour House, Scraggane, Harbour House, Scraggane Pier,, Fahamore, , Castlegregory, Kerry, Ireland
Certified Mediation Training - Mediators’ Institute of Ireland Approved Programme

This training is ideal for HR managers, managers and supervisors/team leaders. The skills and knowledge learned will help in managing conflict in the workplace effectively, cutting stress levels, time and costs.

Course Details
South West Gnó Skillnet is delivering a Certified Mediation Training Programme. The programme covers workplace; community; and civil and commercial disputes. This training includes assessment for accreditation with the Mediators’ Institute of Ireland.

Overall Training Aim
Participants will understand the concept of mediation and the framework required for carrying out professional and effective mediations. They will develop skills for mediating between parties in different contexts and will be prepared for MII assessment.

Training Objectives
Participants will:
- Understand the core concept of mediation, its procedure and practice.
- Develop the core competencies necessary for mediating a dispute.
- Learn methods and techniques for identifying the core of the conflict.
- Be able to identify their own style of handling conflict and the changes they may need to make.
- Learn how to empower disputants to move to resolution.

Trainees have an option to go forward for certified assessment for accreditation with the Mediators’ Institute of Ireland. The MII assessment dates will be May 25th or 26th 2017. Participants will be required to attend one of these dates for assessment.

Kerry (Castlegregory) Training Course Dates 2016

Block 1 - March - 29th, 30th & 31st
Block 2 - April - 24th, 25th & 26th
Block 3 - May - 11th & 12th

The cost to SWG Skillnet members is €1,550.00 (With additional €250 for those who wish to participate in the Mediators’ Institute of Ireland assessment process).

QQI Cert in Project Management – Bridging course
2017-04-03 09:00 - 16:30 | Iveragh Road, Killorglin, Co. Kerry, Ireland
Convert your investment in project management training into a Further Education and Awards Council (FETAC)/QQI component certificate in Project Management by attending this one-day conversion course and completing the portfolio of project evidence.

Duration: 1 day

PDU’s: 7.5

Course Overview

This one-day course builds on your existing Project Management training, recapping the material you have already learned to plan, manage and close your projects successfully. You will understand how to be proactive in your approach to risk management. - identifying mitigation and contingency plans to ensure your project delivers within project constraints. You will learn how to practice change control and status reporting to ensure your stakeholders expectation are managed.

You will be supported in the preparation of your project and assignment to obtain this FETAC/QQI Certificate in Project Management.

For whom is this course suitable?

Most two-day Project Management Essentials courses do not lead to a recognized Project Management accreditation nor do they ensure attendees use the training! Similarly, some people who attend Velopi’s Project Management Professional (PMP)® Preparation course find they do not have the required experience to be eligible to sit the PMP® exam itself or they find they would prefer to take time to practice and fully understand using the various tools and techniques described in the course.

This one-day course has been designed to accommodate both types of student and assist them on the Project Management ladder. The FETAC Component Certificate does not require sitting a written exam. Students are assessed on practical assignments that are submitted as a portfolio of work. So attendees use a live project they are working on and complete a portfolio of evidence to show they have the skills in Project Management. This also ensures that the attendees use the tools & techniques that they were trained in!

Learning Outcomes

Master project management skills, concepts, tools and techniques

Create, structure and organize projects using project management tools
Be able to schedule project tasks and work packages effectively

Estimate project cost & resource requirements
Manage Project Risk and Communications

Be proficient in Monitoring and Controlling project phase
Determine the lessons learned from the project
FETAC/QQI certification in Project Management

Course Content

Project Management Fundamentals
Planning Projects

Scope
Time
Cost
Communications

Risk Management
Project Execution

Change Management

Project Monitoring and Control
Project Closure

Lessons Learned
Closeout Report

Post course follow-up support

Portfolio of Assessment

In order to gain a level 6 certification in Project Management students are required to complete the following portfolio of work:

Skills Demonstration (8 parts) 70% of Total Marks
Assignment 30% of Total Marks

Each student shall maintain a folder (collection of work) containing a hardcopy of all completed work, including all eight skills demonstrations and the assignment. The folder shall be submitted to the tutor on the final course completion date for final grading.

Grading

Pass 50 – 64% Merit 65 – 79% Distinction 80 – 100%

Accreditation:

Following successful completion the attendee will receive a FETAC/QQI Level 6 Component Certificate in Project Management

Trainer: TBA

Excellence in Customer Service Training
2017-04-04 09:00 - 12:00 | Dromhall Hotel, Muckross Road, Killarney, Co. Kerry, Ireland
KATE O'SHEA SOLUTIONS in conjunction with SOUTH WEST GNÓ SKILLNET is bringing Excellence in Customer Service Training to Killarney.

Trainer: The World Renowned CONOR O'CONNELL OF TMI

As management guru Peter Drucker once put it, “The purpose of a business is to create customers.”

Recognizing and delivering upon customer expectations is essential to building any successful business. To accomplish that, one must offer a differentiated service valued by customers – both external and internal – and fulfill the promise consistently.

TMI have unrivalled global expertise and experience in service excellence to help you shape and implement strategies to keep and extend your customer base.
They have been helping clients accomplish this for over 25 years, all around the world. And, they can help you achieve this, too.

Killarney and Kerry have an Outstanding Reputation in Customer Service. Let's make it even more impressive and maintain our leading role.

This training is suitable for all sectors - Retail, Hospitality, Accountacy, Legal, Etc.

To facilitate the continuity of business and attendance of all staff we have arranged two seperate 3 hour sessions.

Date: 4th April, 2017.
Venue: The Dromhall Hotel, Killarney.
Times: 9am to 12pm
Cost: €50.00 per person

Places are limited and enquires/bookings should be made to:
Kate O'Shea - 087 9436533 or info@kateosheasolutions.com
South West Gnó - 064 6636622 or info@southwestgno.com

Intermediate Excel
2017-04-04 09:30 - 16:30, 2017-04-28 09:30 - 16:30 | Rathass, Tralee, Co. Kerry, Ireland
Microsoft Excel
Intermediate Level 2
1 Day Course: 9:30am – 4:30pm

Course Aims & Objectives
At the end of this course participants will have a better understanding of how formulas are constructed and will have a thorough knowledge of how to structure a spreadsheet and database within Excel.

Who Should Attend?
This course is specifically for those who already have some experience of Excel and know how to input data into a spreadsheet. It will specifically be of interest to those who are working on spreadsheets created by others but want to know how to set up and manage their own workbooks.

Course Outline
The course content will include the items listed below.
Charts, Sheet Layout and Formatting are covered at Core level.
 Review of Excel Basics.
 Understanding the difference between “relative” and “absolute” cell references.
 Defined Names of cells and ranges and using the Name Manager.
 Understanding and using dates in calculations.
 Creating Custom formats for dates and numbers.
 Using the IF function.
 Using VLOOKUP and HLOOKUP functions.
 Using the SUMIF(s), COUNTIF(s) and AVERAGEIF(s) functions.
 Conditional Formatting.
 Working with Text and using common TEXT functions.
 Importing data from other sources.
 Understand how to construct an effective database within Excel.
 Multilevel sorting by more than one field.
 Retrieving records using autofilter, custom and advanced filters.
 Prepare basic Pivot Tables.
 Understand and use the key functions:

Notes and exercise files will be provided on CD or via
Dropbox. The notes will cover Excel Core and Intermediate
levels. Ongoing email support is offered.

Trainer: TBA

Excellence in Customer Service Training
2017-04-04 14:00 - 17:00 | Dromhall Hotel, Muckross Road, Killarney, Co. Kerry, Ireland
KATE O'SHEA SOLUTIONS in conjunction with SOUTH WEST GNÓ SKILLNET is bringing Excellence in Customer Service Training to Killarney.

Trainer: The World Renowned CONOR O'CONNELL OF TMI

As management guru Peter Drucker once put it, “The purpose of a business is to create customers.”

Recognizing and delivering upon customer expectations is essential to building any successful business. To accomplish that, one must offer a differentiated service valued by customers – both external and internal – and fulfill the promise consistently.

TMI have unrivalled global expertise and experience in service excellence to help you shape and implement strategies to keep and extend your customer base.
They have been helping clients accomplish this for over 25 years, all around the world. And, they can help you achieve this, too.

Killarney and Kerry have an Outstanding Reputation in Customer Service. Let's make it even more impressive and maintain our leading role.

This training is suitable for all sectors - Retail, Hospitality, Accountacy, Legal, Etc.

To facilitate the continuity of business and attendance of all staff we have arranged two seperate 3 hour sessions.

Date: 4th April, 2017.
Venue: The Dromhall Hotel, Killarney.
Times: 2pm to 5pm
Cost: €50.00 per person

Places are limited and enquires/bookings should be made to:
Kate O'Shea - 087 9436533 or info@kateosheasolutions.com
South West Gnó - 064 6636622 or info@southwestgno.com

Social Media & The World of Digital Marketing
2017-04-21 00:00 - 14:00 | Killarney Plaza Hotel, Town Centre, Killarney, Co. Kerry, Ireland
Dear Network Members,
The Team at South West Gnó Skillnet are delighted to invite you to lunch in the

Killarney Plaza Hotel - Friday 21st April 2017 - 12pm to 2pm

Looking forward to seeing you there!
*********************************************************************************************

Marie Collins, of Digipulse Marketing, will be our guest speaker on the ever changing World of Digital Marketing. Marie, a qualified Digital Marketer who is well used to working with Small Businesses across all sectors, will discuss the World of Digital Marketing in 2017 and beyond.

- Why must small businesses have a strong online presence?
- What is the difference between Digital Marketing & Social Media Marketing?
- Where online should your business be seen?

Marie will be just back from Social Media Summit, Ireland’s largest gathering of Social Media professionals and international experts. She will share the latest insights, best practice and trends in the industry that are relevant in small business. Marie will also discuss Social Advertising, particularly Facebook Ads, and why you might consider setting aside a budget annually for this.

HACCP Level 2 Primary Food Safety
2017-04-25 09:30 - 17:30 | Dingle, Dingle , Co. Kerry, Ireland

HACCP Level 1 Basic Course in Food Hygiene
2017-05-15 09:30 - 12:30 | Dingle, Dingle, Co. Kerry, Ireland
This course covers the legal requirements of what staff are required to know before they start handling food.
This course is for those
· With no previous experience
· With light food handling duties
· Performing low risk duties
Course Content:
· Food Safety Awareness
· Food Contamination and Prevention
· Safe Food Procedures
· Personal Hygiene
· HACCP – Hazard Analysis & Critical Control Points System
· Food Safety Law in Ireland
Upon completion of this HACCP Level 1 training course participants will be able to:
· Identify the risks and hazards in food preparation
· Define food poisoning, understand how it occurs and the main causes of food contamination
· Explain the importance of correct storage, preparation, handling and cooking of food
· List the legal responsibilities of the food worker
· List the structural requirements of a food premises
· Recognise a pest infestation and how to control it
· Explain the importance of cleaning and cleaning schedules
· Explain the purpose of HACCP
Course details:
Duration: 3 hr
Certification: Valid for 3 years - NHP certification
Trainer: Dingle Cookery School

A Lunchtime Coaching Session
2017-05-30 00:00 - 14:00 | Killarney Plaza Hotel, Town Centre, Killarney, Co. Kerry, Ireland
South West Gnó Skillnet invites you to a lunchtime Coaching Session delivered by Ailbhe Harrington on Tuesday 30th May in the Killarney Plaza Hotel.

The session will include a short exercise, a live demonstration of coaching and some thoughts regarding how coaching can strengthen competitiveness by attracting, retaining and growing employees. There will also be an opportunity to ask questions and inquire about how to train to become a coach.

Date: 30th May
Venue: Killarney Plaza
Registration:12pm
Start: 12.15pm Sharp

Ailbhe Harrington is a skilled coach, trainer and facilitator and has achieved the Professional Certified Coach credential (PCC) of the International Coach Federation.

Her 25 years of experience spans organisational development, transformational coaching, third level education and enterprise development within the private, public and not for profit sectors across Ireland, Europe and USA.

Included among her clients are public sector bodies, multinational companies, financial services, pharmaceutical companies, small businesses and educational institutions.

http://ailbheharrington.com

Intermediate Excel
2017-05-31 09:30 - 16:30 | Aghadoe Heights Hotel, Aghadoe , Killarney, Co. Kerry, Ireland
Microsoft Excel
Intermediate Level 2
1 Day Course: 9:30am – 4:30pm

Course Aims & Objectives
At the end of this course participants will have a better understanding of how formulas are constructed and will have a thorough knowledge of how to structure a spreadsheet and database within Excel.

Who Should Attend?
This course is specifically for those who already have some experience of Excel and know how to input data into a spreadsheet. It will specifically be of interest to those who are working on spreadsheets created by others but want to know how to set up and manage their own workbooks.

Course Outline
The course content will include the items listed below.
Charts, Sheet Layout and Formatting are covered at Core level.
 Review of Excel Basics.
 Understanding the difference between “relative” and “absolute” cell references.
 Defined Names of cells and ranges and using the Name Manager.
 Understanding and using dates in calculations.
 Creating Custom formats for dates and numbers.
 Using the IF function.
 Using VLOOKUP and HLOOKUP functions.
 Using the SUMIF(s), COUNTIF(s) and AVERAGEIF(s) functions.
 Conditional Formatting.
 Working with Text and using common TEXT functions.
 Importing data from other sources.
 Understand how to construct an effective database within Excel.
 Multilevel sorting by more than one field.
 Retrieving records using autofilter, custom and advanced filters.
 Prepare basic Pivot Tables.
 Understand and use the key functions:

Notes and exercise files will be provided on CD or via
Dropbox. The notes will cover Excel Core and Intermediate
levels. Ongoing email support is offered.

Trainer: Gary M. Pheasey - Direct Training Ireland

Facilitating Lean
2017-06-01 09:30 - 2017-06-02 16:30 | Manor West Hotel, Ratass, Tralee, Co. Kerry, Ireland
Facilitating Lean
The Humanics that Make the Mechanics Work
A tailor-made programme to suit your training requirements. This programme can facilitate senior managers, middle managers, line managers and supervisors.
Aim
The aim of this programme is to provide the essential skills, knowledge and attitudes of lean champions to harness the energies and expertise of their teams by achieving meaningful communication and facilitating group problem solving sessions using best practice preferred problem solving techniques with a highly developed emotional intelligence.
Objectives
At the end of the programme learners will be able to:

Facilitate focused and action orientated group discussions that have balanced participation.
List the attributes of excellent communicators & facilitators.
Recognise the value of two-way communication for ensuring understanding.
Achieve a quantum leap in emotional intelligence which includes intrapersonal and interpersonal intelligences.
Develop an empathetic communicative approach by recognising different learning styles and being able speak their ‘language’.
Motivate teams to embrace, participate and drive continuous improvement/structured problem solving.

Trainer: Michael Cox - MCX Training & Development

Supervisory Management Skills QQI Level 6
2017-06-26 09:30 - 2017-07-06 16:30 | Manor West Hotel, Ratass, Tralee, Co. Kerry, Ireland
AIM
The aim of this programme is to equip learners with the relevant critical knowledge and skills to strengthen and develop their supervisory management skills in accordance with international best practice.

A key outcome of the programme is to deliver highly motivated supervisors and managers, equipped with a range of skills, knowledge, tools and techniques for leading, developing and fostering highly motivated teams resulting in increased productivity, profitability and competitiveness.

OBJECTIVES

Acquire the necessary skills, knowledge and attitudes required to address the roles and responsibilities of a highly effective supervisor
Demonstrate a range of supervisory and management skills that are essential for harnessing the energy of the team and achieve the critical synergy required to surpass targets.
Develop fundamental interpersonal, communication and facilitation skills that motivate and empower teams.
Conduct Performance Conversations
Achieve the confidence to deal with a variety of challenging situations and behaviours.
Explore effective work practices appropriate to the role as supervisor/line manager including the ability to train on a 1-2-1 basis and drive effective meetings.

WHO IS THIS COURSE FOR?
The programme is designed for adult learners who currently work or wish to work in a supervisory or managerialrole, or a person who wishes to work in such a role, on a casual, part time, full time or professional basis in the private, public and/or third sectors in accordance with international best practice while simultaneously achieving an accredited certification on the national and European framework of qualifications. Learners with differing prior educational achievements and prior occupational experiences are encouraged to participate in this programme.

Level 3 or equivalent life experience is a minimum entry requirement. No prior experience in supervisory management s required as all skills, knowledge and attitudes will be provided on the programme to successfully complete assessment requirements. Computer literacy and access to work processing facilities is a distinct advantage though not essential to complete the written assessment part of the programme.

Learners on this programme share a passion for working with people in a learner centred, participatory and engaging manner and strive through continuous improvement to achieve excellence in their work environment and thus enable success and profitability.

MODULE DETAILS
This programme comprises of one module, namely Supervisory Management Skills cod 6N2104 (15 credits). The specific learning outcomes are grouped into four units – 1. Supervisory Management, 2. Operational Planning, 3. Team Leadership and 4. Organisational Skills

DURATION
5 days contact time but learners should note that they will require up to 40 hours own time development for course related tasks, revision and assessments.
26th & 27th June, 4th, 5th & 6th July, 2017.

TRAINER:
MCX Training & Development

Abrasive Wheels Training
2017-06-29 08:30 - 12:30, 2017-06-29 13:30 - 16:30 | Mount Leader Industrial Estate, Millstreet, Co. Cork, Ireland
Objectives

On completion of this training participants will be able to:

List the legal requirements of working with abrasive wheels
Select appropriate abrasive wheels
Correctly mount abrasive wheels

Course Content

Legislation including the Abrasive Wheels Regulations 1982
Hazard Identification / Risk Assessment
Causes of Accidents
Methods of selection, mounting, storing and handling
Methods of inspecting and testing
Assembling and balancing components
Functions of components used including:
flanges
washers
bushes
nuts used in mounting
tool rests
Mounting and Dressing abrasive wheels

Methods of Training

Participants are presented with the theoretical aspects of Abrasive Wheels.
Practical session will be incorporated

Duration: Half Day

Training Provider: Anderlift

Advanced Communication Skills & Customer Care in Healthcare
2017-06-29 09:30 - 2017-06-30 17:00 | High Street, Killarney, Co. Kerry, Ireland
Welcome – setting the context

Module 1: Inherent Communication Style.

GETTING IT RIGHT, RIGHT FROM THE START – Excellence in front line care

The verbal/visual “handshake” – presenting yourself/your service

Facial expressions, stance, voice, tone and pitch

Matching and mirroring – establishing a relationship

What’s the difference in needs and wants?

Module 2: Good Customer Care Components.

CARING & EFFICIENT – establishing rapport with the patient/carer

What is rapport? Why is it important? What’s Empathy?

The science of semiotics in the process

Active- reflective- listening – not just hearing but listening

“Chunk and check” – conducive information sharing

Applying the Calgary-Cambridge ICE technique

Safety netting – does the patient really understand?

Module 3: Telephone Call Handling.

GOLDEN RULES OF CALL HANDLING – giving the same service

Applying these skills to a non-visual situation – adapting the skills for the telephone

Does body language matter on the phone?

Active listening, good questioning and overcoming barriers

What if the patient’s expectations are unrealistic?

Negotiating and persuading skills, 2 handed solution finding

Module 4: Difficult Communications.

MAINTAINING PROFESSIONALISM - Dealing with difficult situations

Why do patients get angry? – what’s our experience?

Recognising when it’s starting to go wrong – not ignoring the signs

Discovering my reaction to anger – does it help or hinder?

LEAPS, PEACE, Cooper Colour Codes – de-escalation skills

Observing a difficult phone call – what happened? What should have happened?

Module 5 : Looking After Ourselves.

RESILIENCE

A little bit of mindfulness and stress management to keep us going

REFLECTED LEARNING AND ASSESSMENT – what have you learned today?

Training Provider - Prima Linea Training

FSPCA Preventive Controls for Human Food Course
2017-08-29 09:00 - 2017-08-31 17:00 | Carlton Hotel Dublin Airport, Old Airport Road, Cloghran, Dublin Airport, Co. Dublin, Ireland
FSPCA Preventive Controls for Human Food
Duration: 3 days
Time: 3 Days, 09.00-17.00 (Days 1-2) 09.00-15.00 (Day 3)

Content:
Food Safety Plan Overview
Good Manufacturing Practices and other Pre-requisite Programs
Biological Food safety Hazards
Chemical, Physical and Economically Motivated Food safety Hazards
Preliminary Steps in Developing a Food Safety Plan
Resources for Food safety Plans
Hazard Analysis and Preventive Controls Determination
Process Preventive Controls
Food Allergen Preventive Controls
Sanitation Preventive Controls
Supply Chain Preventive Controls
Verification and Validation Procedures
Record Keeping Procedures
Recall Plan
Regulation overview cGMP

Training Provider: SAI Global

HealthCare Professional Carers Training Job Seeker Support Programme
2017-09-01 09:30 - 2017-10-27 16:30 | Manor West Hotel, Ratass, Tralee, Co. Kerry, Ireland
HealthCare Professional Carers Training Programme

Applicants must be in receipt of Job Seekers / Social Welfare payment to qualify for entry

Course Content:

QQI Level 5 Care of the Older Person
QQI Level 5 Care Skills
Manual Handling (Including Patient Handing)
CPR and Defib. (Irish Heart Foundation)
Elder Abuse Prevention Training
Infection Control
End of Life Care

Day
Date
Topic

1
01/09/17
Care of the Older Person – 1

2
05/09/17
CPR & Defibrillator Training

3
08/09/17
Care of the Older Person – 2

4
12/09/17
Manual/Patient Handling Training

5
15/09/17
Care of the Older Person – 3

6
19/09/17
Elder Abuse, Infection Control, End of Life Training

7
22/09/17
Care of the Older Person – 4

8
29/09/17
Care Skills – 1

9
06/10/17
Care of the Older Person – 5

10
13/10/17
Care Skills – 2

11
20/10/17
Care Skills – 3

12
27/10/17
Care Skills – 4

On successful completion of these courses, learners will be awarded a QQI Level 5 Care of the Older Person Component Certificate (5N2706) and QQI Level 5 Care Skills Component Certificate (5N2770) along with certificates in Manual Handling, CPR & Defibrillator, Prevention of Elder Abuse, Infection Control & End of Life Care.

Culinary Skills Assistant Chef Job Seeker Support Programme
2017-09-04 09:00 - 2017-09-12 17:00 | Cork Incubator Kitchens, Carrigaline Industrial Estate, Kilnageary Road, Carrigaline Co. Cork, Ireland
Conveniently situated in Carrigaline at the Cork Incubator Kitchens, we are now enrolling for our Culinary Skills course. The course is ideal and suitable for people interested in following a career in the catering industry, employed in kitchens as assistants or those wanting to set up a food business. This programme is funded by South West Gnó Skillnet.

Our aim is to equip catering assistants and those interested in cooking with the necessary skills and knowledge to produce simple and tasty dishes in a professional and clever manner. With this as our objective, attendees will be able to understand, contribute and productively assist in a busy kitchen.

Lead by trainer Brendan Russell, the 4 day course will be based in Cork Incubator Kitchens in Kilnagleary Industrial Estate, Carrigaline, and is free of charge to JOBSEEKERS.

This is a modern and simple approach to a course that will include food preparation across all major food groups including meat, fruits, vegetables, pastry and courses from breakfast to dinner. It will also include food safety and safe work practices, budgets and menu planning. Nutrition, healthy eating and special diets will also be covered in this practical, real and beneficial introduction to the kitchen environment.

Course Name: Culinary Skills – Assistant Chefs Course

Start Date: 4th Sept, 2017.

Time: 9.00am – 5.00pm

Duration: 5 Classes + 2 Weeks Placement in the Hospitality Industry (4th, 5th, 11th, and 12th of Sept 2017. - one date tba)

Venue: Cork Incubator Kitchens, Unit 1, Carrigaline Industrial Estate, Kilnagleary, Carrigaline

Tuition Fee: This programme is free of charge*

*Applicants must be in receipt of Job Seekers / Social Welfare payment to qualify for entry

Accreditation: The Food Safety Company Certificate in Culinary Skills- Assistant Chef / Level 2 HACCP Food Safety Certificate.

Contact: Brendan at 0876233088 / lubenconsultancy@gmail.com or Katie on 087 215 9431 / info@southwestgno.com

Modules

Induction - Bread
Sandwiches
Starters (Hot & Cold)
Stocks, soups and sauces
Meat Dishes
Vegetarian Dishes
Breakfast/Chutneys/Relishes
Leftovers/Garnishing
Pastry
Citrus syrups/Smoothies/Juices

Includes:

Recipes
Methods
Production
Costing
Portion sizes
Wastage
Presentation
Healthy options

Workplace skills:

PERSONAL

Appropriate dress
Adaptability
Reliability
Punctuality
Initiative
Communication Skills

PROFESSIONAL

Product Knowledge
Proficiency in Basic Skills
Organising Self/Work
Follows Directions/Procedures
Safe/Hygienic Work Practices
Respect for Establishment Property
Anticipates Customer Needs
Hospitality Skills
Cost Conscious

Safety Procedures

Telephone Triage: Core Skills
2017-09-12 10:00 - 16:30, 2017-09-13 10:00 - 16:30 | Hilliard House, High Street, Killarney, Ireland
This interactive study day provides participants with practical tools and
techniques to conduct safe and effective telephone triage. The programme is
flexible and can be adapted to workplace requirements.
Outcomes/objectives- You will:

Explore the advantages and risks of telephone triage.
Demonstrate the general principles and core skills needed in managing a triage call in a safe and comprehensive manner.
Discuss what the essential components and minimum standard of a telephone triage protocol should contain.
Explore documentation and legal issues.
Work through triage situations via case scenarios/role play to consolidate learning.
Discuss support systems required for telephone triage in individual areas.

Programme:
Why telephone triage, pros and cons
Managing a triage call, including
- Establishing a helpful relationship and active listening.
- Different questioning techniques
- Structuring the call
- Dos and don’ts
Legal implications, including documentation.
Overview of common triage calls- covering main body systems : a Problem based approach
Case scenario practice covering minor and major ailments and long term health conditions as required by participant’s area of practice.
Support systems; principles of writing protocols, audit and a discussion of what is needed in individual areas.

Trainer: Practitioner Development UK Ltd.

ISO 9001:2015 Lead Auditor Certification Training Course | IRCA Certified
2017-09-13 08:00 - 2017-09-19 17:30 | Louis Fitzgerald Hotel, Naas Rd, Newlands Cross, Dublin 22, Ireland
Course Overview Who is this course for?
This IRCA Certified ISO 9001 Lead Auditor Training Course is based on assisting and verifying the competencies/capabilities of the Learner to be able to effectively audit a completeQMS based on ISO 9001:2015 requirements with specific emphasis of 2nd Party auditing [Customer/Supplier audits] and 3rd Party auditing [Certification Bodies].

During the delivery, the Learner will complete a Consultant facilitated complete systematic audit of a QMS. The facilitated audit of the QMS, will cover the full audit life cycle as defined by ISO 19011 and the Learner will have to demonstrate and be assessed on the effective application of audit tools and techniques,

Key Course Learning Outcome Why this course is unique?
With an additional 5 hours of learning compared to our competitors, we cover new and additional topics in more depth. We focus on auditing that provides Assurance that the Quality Management System meets the needs of the interested parties & our Learners are equipped to make higher quality insights for improved organizational performance.

Course Basics What is essential to know?

This is a 5-day (45hr) learning event.
Start/Finish Times: 08:00am – 17:30pm (each day) with an earlier finish on the final day at 2pm
Prior Learning Requirement: Learners are required to be familiar with ISO 9001:2015 Requirements or have completed a recognised QMS Fundamentals course based on ISO 9001:2015 prior to registering for this course.

Training Provider: Kelmac Group

Dates: 5 Days - 13th, 14th, 15th, 18th & 19th Sept, 2017.

Certified Mediation Training
2017-09-13 09:00 - 2017-10-27 17:30 | TBA, Castlegregory, Co. Kerry, Ireland
Certified Mediation Training - Mediators’ Institute of Ireland Approved Programme

This training is ideal for HR managers, managers and supervisors/team leaders. The skills and knowledge learned will help in managing conflict in the workplace effectively, cutting stress levels, time and costs.

Course Details
South West Gnó Skillnet is delivering a Certified Mediation Training Programme. The programme covers workplace; community; and civil and commercial disputes. This training includes assessment for accreditation with the Mediators’ Institute of Ireland.

Overall Training Aim
Participants will understand the concept of mediation and the framework required for carrying out professional and effective mediations. They will develop skills for mediating between parties in different contexts and will be prepared for MII assessment.

Training Objectives
Participants will:
- Understand the core concept of mediation, its procedure and practice.
- Develop the core competencies necessary for mediating a dispute.
- Learn methods and techniques for identifying the core of the conflict.
- Be able to identify their own style of handling conflict and the changes they may need to make.
- Learn how to empower disputants to move to resolution.

Trainees have an option to go forward for certified assessment for accreditation with the Mediators’ Institute of Ireland. The MII assessment dates will be Nov 9th or 10th 2017. Participants will be required to attend one of these dates for assessment.

Kerry (Castlegregory) Training Course Dates 2016

Block 1 - Sept - 13th, 14th & 15th
Block 2 - Oct - 4th, 5th & 6th
Block 3 - Oct - 26th & 27th

The cost to SWG Skillnet members is €1,550.00 (With additional €250 for those who wish to participate in the Mediators’ Institute of Ireland assessment process).

ICF Certificate in Professional Coaching Skills
2017-09-15 09:00 - 2018-01-15 17:15 | Laois Education Centre, Portlaoise, Co. Laois, Ireland
Gain a recognised professional qualification as a coach on our Professional Coaching Skills programme. You will develop the attitude skills and key competencies of an effective professional coach on our established in-depth and highly experiential course.

Our trainers are ICF-accredited Master Certified and Professional Certified Coaches who also have extensive business and organisational experience. We also have an integrated mentor team who support participants on their learning journey.

Programme Summary:

Mini-Lectures Demonstrations Discussion groups

Observation & Feedback Learning by doing Reflection and Exploration

Co-Active Coaching Model Contracting Person Centred Approach

Experiential Work NLP & TA ICF Core Competencies

Ethics Supervision Personal Development

Programme Recognition:

135 ICF Approved Coach Specific Training Hours (ACSTH)

Part of an ICF Accredited Coach Training Program (ACTP)

Dates: 15th-18th Sept, 2017 / 13th-16th Oct, 2017 / 10th-13th Nov, 2017 / 8th-11th Dec,2017 / 12th-15th Jan, 2018.

Trainer: Ailbhe Harrington & Associates Ltd.

Programme Fee for Skillnet Members: €3,800

Present with High Impact for Leaders Advanced Programme
2017-09-18 09:00 - 2017-09-19 17:00 | Killorglin, Iveragh Road, Killorglin, Kerry, Ireland
People may be:

Already excellent presenters, who know they could make a big difference to their company’s bottom line if they were just a tad better than they already are
Excellent when it comes to presentation ‘content’ but really do need to sharpen up their presentation delivery techniques and channel any anxiety and un-helpful energy they may have to better use
Very good at making presentations, but are getting a little stale and relying too much on their PowerPoint to do their presenting for them
Advanced presenters who would simply embrace a real stretch to get them from being the best to brilliant

Leaders aren’t like other people – at least not when it comes to giving a presentation. Other people often try to get out of giving a presentation in any way they can; they put off preparing for it until the last minute, then fire up PowerPoint, and create slides that are just like the slides they’ve seen every other presenter use. They happily stand in the dark, cede centre stage to a screen on which they project those slides, and more often than not, read them word for word to audiences who furtively check their phones or laptops. Other people are relieved simply to get through a presentation without embarrassing themselves.

However, if you are a leader, you must look and sound like a leader in every presentation you give. There’s too much riding on your performance, your prestige, your ability to command people’s attention and support, the success of your project or your organisation, to settle for being average. One of the best ways to position yourself as a leader in the eyes of others is to speak like a leader. You need to set yourself apart from other people.

This 2 day Present with high Impact Programme, for Leaders, is designed to enhance and take your existing presentation skills to the next level.. It shows you how to become even more confident, more commanding and a more compelling presenter.

Why sign up for ‘Present with High Impact for Leaders, Advanced Programme?

This Programme is about holding yourself to a higher standard, demanding more of yourself, knowing that simply being a good speaker isn’t good enough. You want your presentations to advance the success of your company and to promote your own personal status. In your role as leader, you need to speak even better and come across more intelligently than other people. You need to let yourself shine through.

Training Provider: Azurite Consulting

Training Delivery and Evaluation
2017-09-21 09:30 - 2017-10-26 16:30 | The Brehon Hotel, Muckross Road, Killarney, Co. Kerry, Ireland
Training Delivery and Evaluation

Programme Aim: This programme has been designed to help enable participants to develop the knowledge and skills necessary to confidently deliver tailored and planned training programmes to a range of learners, being able to assess and evaluate methods used while adhering to specific learning outcomes. On completion of this programme participants will be capable of delivering a successful training programme to a group of learners, fully understanding the whole training cycle process. This programme is also worth 15 credits towards the special purpose award in Training and Development 6S3372

Participants of this programme will:
 Have acquired the skills to understand the concepts and theories that underline the delivery and evaluation of training
 Understand how to out together a successful training programme including the learning environment, the trainer, learning methodologies and group dynamics
 Be capable of delivering appropriate training content and materials using training aids
 Device appropriate evaluation tools, techniques and approaches for a training
 Report on your training programme including areas of success and improvements

Programme Content
 Concepts and theories in adult education
 The Learning environment, the trainer and learning methodologies
 Current legislations that impact adult education and delivery
 Evaluation models, approaches, tools and techniques used to monitor training
 Appropriate training content, materials and aids
 Delivering a training programme
 Providing constructive feedback
 Reporting on training programmes in-cluding identification of successes and improvement

This programme will run for 6 Contact Days (Thursdays) beginning on the 21st Sept and will require participants to complete some work in their own time.

Training Provider: HCT Learning

Q30100 ISTQB® Certified Tester: Foundation Level
2017-10-02 09:00 - 2017-10-04 17:00 | Kerry Technology Park, Tralee, Co. Kerry, Ireland
Q30100 ISTQB® Certified Tester: Foundation Level
Duration: 3 days
Course Overview
A three day course including examination.
SQS's Foundation Certificate in Software Testing is based upon the foundation level syllabus published by the International Software Quality Testing Board (ISTQB) and offers an internationally recognised qualification in software testing.
Who should attend?
Test Programme Manager, Test Manager, Requirements Engineer, Developer, Functional Tester, Agile Tester, User Acceptance Tester, Test Automation Specialist, Performance Test Specialist, Test Environments Specialist, Security Testing Specialist
Prerequisites
The ISTQB Certified Tester Foundation Level course is appropriate for everyone involved in software testing. Pre-course notes are available for those unsure of the relevance of their background.
Course Objectives
On completion of this course, attendees will be able to:
 Demonstrate and implement effective testing techniques.
 Work to international standards and requirements.
 Demonstrate an understanding of the fundamental principles and terminology of software testing.
 Undertake testing tasks with a greater degree of confidence.
 Identify the required testing skills for recruitment and career development purposes.
 Prepare to sit the certificate exam and gain the qualification.
Related Certifications
 ISTQB® Certified Tester Foundation Level Extension: Agile Tester
 ISTQB Certified Tester Advanced Level Test Analyst
 ISTQB Certified Tester Advanced Level Test Manager
 ISTQB Certified Tester Advanced Level Technical Test Analyst
Course Outline
This three day course covers the following areas:
Fundamentals of Testing to include:
 Why is testing necessary?
 What is testing?
 General testing principles
 Fundamental test process
 The psychology of testing
 Ethic

Testing throughout the life cycle:
 Software development models
 Test levels
 Test types: the targets of testing
 Maintenance testing

Static techniques including:
 Reviews and test process
 Review process
 Static analysis by tools

Test design techniques:
 Test conditions and designing test cases
 Categories of test design techniques
 Specification-based or black-box techniques
 Structure-based or white-box techniques
 Experience-based techniques
 Choosing test techniques

Test management:
 Test organisation
 Test planning and estimation
 Progress monitoring and control
 Configuration management
 Risk and testing
 Incident management

Tool support for testing:
 Types of test tools
 Effective use of tools: potential benefits & risks
 Introducing a tool into an organisation
Exam
 Mock examination; official examination

Further Information
To prepare attendees for the certification exam
there are frequent review questions and a mock
exam held on the last day. Additionally, to help the
attendees with revision there are homework
exercises on both day 1 and day 2.
The exam is held at 3pm on day 3 for 1 hour and is invigilated by the relevant exam board.

Training Provider: SQS.com

Statistical Process Control - CPV (Continued Process Verification)
2017-10-11 09:00 - 2017-10-12 17:00 | Alps, Millstreet, Co. Cork, Ireland
Introduction
Statistical process control (SPC) is essentially a combination of two different but directly
linked statistical tools; (a) capability analysis, (b) control charts. Capability analysis provides
information on the ability of the process to meet specification; while control charts must be
used to ensure process stability and that the goal of optimum capability, is achieved at all
times.

SPC is used in all manufacturing industries, and SPC control chart are also used to identify
trending in laboratory data. In the pharmaceutical industry SPC is often referred to as
Continued Process Verification (CPV). The FDA has identified CPV as an essential third
phase of process validation, providing “continual assurance that the process remains in a
state of control (the validated state) during commercial manufacture” – FDA Guidance for
Industry, January 2011. This objective is achieved through the use of SPC control charts.
Pharmaceutical plants worldwide are urgently gearing up to implement control charts on the
production line in order to meet the goals of CPV set by the FDA.

Cp/Cpk and Pp/Ppk are two sets of indices commonly used as measures of capability. There
is a high degree of confusion across manufacturing industry as to the relationship between
these two set of indices, and the specific circumstances in which each of the two sets should
be used – they are frequently used incorrectly. Major emphasis will be placed during this
course on providing delegates with a thorough understanding as to why there are
differences between the two set of indices, and their appropriate usage.

Statistical process control is most usually associated with measured product characteristics;
the resulting data is usually known as variables data. However, SPC also has a major role as a
tool for the monitoring and control of manufacturing defects (commonly known as
attributes). The control chart for attributes provides personnel with responsibility for quality
of product with crucially important information, which will assist them in controlling and
reducing the incidence of defects. There are four types of attribute control charts and use of
these will be described during the training course.

What's covered?
Day 1
 The objectives and benefits of SPC – assessing process performance, distinguishing
special from common causes
 Introduction to Statistics Underlying SPC
 Variation in manufacturing processes and its causes; Calculation of basic statistics
including standard deviation
 The normal and standard normal distribution and use of the normal tables to
calculate tail values
 Sampling distribution of the mean
 Process Capability Analysis
 Conducting process capability studies – identifying characteristics, specifications,
and/or tolerances
 Distinguishing between natural process limits and specification limits, and calculating
process performance metrics including percent defective and PPM
 Calculating process capability indices Cp, Cpk, capability ratio, and assessing process
capability
 Calculating process performance indices Pp and Ppk and assessing process
performance
 Process capability analysis involving non-normal data:
 Using Box-Cox and Johnson transformations
 Fitting non-normal distributions such as Weibull, Smallest Extreme Value and
Largest Extreme Value

Day 2
 Variables Control Charts
 Identifying and selecting characteristics for monitoring by control chart
 Rational subgrouping
 Construction and interpretation of the X-bar and R chart. Distinguishing between
common and special causes using the rules for determining statistical control
 Individual and moving range charts
 The role of control charts in optimising capability – explanation of how the
differences between Cp/Cpk and Pp/Ppk arise.
 Attributes Control Charts
 The four attributes control charts; p, np, c, and u charts and when it is appropriate to
use them
 Laney p’ and Laney u’ charts to be used when the sample size is very large
 The advantages/disadvantages of attributes control charts versus variables control
charts.
 Interpreting the charts using the rules for determining statistical control

Who Should Attend?
 Product managers and team leaders
 Quality engineers, process engineers and technicians
 Staff concerned with controlling and monitoring manufacturing processes
What will I learn?
Participants achieve the following learning outcomes from the programme;
 Undertake capability analysis, including analysis of non-normal data, and understand
the meaning of the indices Cp/Cpk and Pp/Ppk
 Implement statistical process control methods in production
 Construct and interpret control charts for variables and attributes
 Demonstrate understanding of the important relationship between capability
analysis and process stability, as observed on control charts
 Use Minitab software for data analysis and identifying trends

What are the entry requirements?
Participants don’t require a prior knowledge of statistics as the course will commence with a
session on basic statistics. However, having knowledge of mathematics, for example Pass
Leaving Certificate level, will be helpful in understanding the statistical concepts presented
on the course.

In-House Courses
For In-House courses, the tutor will contact you in advance to discuss the course programme
in more detail in order to tailor it specifically for your organisation.

Course Manual
Delegates will receive a very comprehensive course manual written by the course tutor,
which explains the statistics underlying SPC and worked examples of the calculation of
process capability analysis and the calculation of control chart limits. The manual will be
prepared using data collected in advance from the company, and the participants will
undertake exercises in the manual using their own workplace data.

What software do we use?
Minitab will be demonstrated as part of the training. Delegates are invited to bring a laptop
loaded with either Minitab 16, Minitab 17, or Minitab 18 and they will work through several
Minitab exercises throughout the two days of the course. A free 30 day trial version of
Minitab 18 is available on www.minitab.com. The course will also be beneficial to delegates
who are not in a position to bring a laptop with Minitab.

Training Provider: SQT Training

Supervisory Management Skills QQI Level 6
2017-10-11 09:30 - 2017-10-20 16:30 | Tullagreen, Carrigtwohill, Co. Cork, Cork, Ireland
AIM
The aim of this programme is to equip learners with the relevant critical knowledge and skills to strengthen and develop their supervisory management skills in accordance with international best practice.

A key outcome of the programme is to deliver highly motivated supervisors and managers, equipped with a range of skills, knowledge, tools and techniques for leading, developing and fostering highly motivated teams resulting in increased productivity, profitability and competitiveness.

OBJECTIVES

Acquire the necessary skills, knowledge and attitudes required to address the roles and responsibilities of a highly effective supervisor
Demonstrate a range of supervisory and management skills that are essential for harnessing the energy of the team and achieve the critical synergy required to surpass targets.
Develop fundamental interpersonal, communication and facilitation skills that motivate and empower teams.
Conduct Performance Conversations
Achieve the confidence to deal with a variety of challenging situations and behaviours.
Explore effective work practices appropriate to the role as supervisor/line manager including the ability to train on a 1-2-1 basis and drive effective meetings.

WHO IS THIS COURSE FOR?
The programme is designed for adult learners who currently work or wish to work in a supervisory or managerialrole, or a person who wishes to work in such a role, on a casual, part time, full time or professional basis in the private, public and/or third sectors in accordance with international best practice while simultaneously achieving an accredited certification on the national and European framework of qualifications. Learners with differing prior educational achievements and prior occupational experiences are encouraged to participate in this programme.

Level 3 or equivalent life experience is a minimum entry requirement. No prior experience in supervisory management s required as all skills, knowledge and attitudes will be provided on the programme to successfully complete assessment requirements. Computer literacy and access to work processing facilities is a distinct advantage though not essential to complete the written assessment part of the programme.

Learners on this programme share a passion for working with people in a learner centred, participatory and engaging manner and strive through continuous improvement to achieve excellence in their work environment and thus enable success and profitability.

MODULE DETAILS
This programme comprises of one module, namely Supervisory Management Skills cod 6N2104 (15 credits). The specific learning outcomes are grouped into four units – 1. Supervisory Management, 2. Operational Planning, 3. Team Leadership and 4. Organisational Skills

DURATION
5 days contact time but learners should note that they will require up to 40 hours own time development for course related tasks, revision and assessments.
Dates: 11th, 12th, 13th, 19th & 20th, 2017.

TRAINER:
MCX Training & Development

Supervisory Management Skills QQI Level 6
2017-10-17 09:30 - 2017-10-21 16:30 | Rinn Ó gCuanach, Dún Garbhán, Co. Phort Láirge, Ireland
AIM
The aim of this programme is to equip learners with the relevant critical knowledge and skills to strengthen and develop their supervisory management skills in accordance with international best practice.

A key outcome of the programme is to deliver highly motivated supervisors and managers, equipped with a range of skills, knowledge, tools and techniques for leading, developing and fostering highly motivated teams resulting in increased productivity, profitability and competitiveness.

OBJECTIVES

Acquire the necessary skills, knowledge and attitudes required to address the roles and responsibilities of a highly effective supervisor
Demonstrate a range of supervisory and management skills that are essential for harnessing the energy of the team and achieve the critical synergy required to surpass targets.
Develop fundamental interpersonal, communication and facilitation skills that motivate and empower teams.
Conduct Performance Conversations
Achieve the confidence to deal with a variety of challenging situations and behaviours.
Explore effective work practices appropriate to the role as supervisor/line manager including the ability to train on a 1-2-1 basis and drive effective meetings.

WHO IS THIS COURSE FOR?
The programme is designed for adult learners who currently work or wish to work in a supervisory or managerialrole, or a person who wishes to work in such a role, on a casual, part time, full time or professional basis in the private, public and/or third sectors in accordance with international best practice while simultaneously achieving an accredited certification on the national and European framework of qualifications. Learners with differing prior educational achievements and prior occupational experiences are encouraged to participate in this programme.

Level 3 or equivalent life experience is a minimum entry requirement. No prior experience in supervisory management s required as all skills, knowledge and attitudes will be provided on the programme to successfully complete assessment requirements. Computer literacy and access to work processing facilities is a distinct advantage though not essential to complete the written assessment part of the programme.

Learners on this programme share a passion for working with people in a learner centred, participatory and engaging manner and strive through continuous improvement to achieve excellence in their work environment and thus enable success and profitability.

MODULE DETAILS
This programme comprises of one module, namely Supervisory Management Skills cod 6N2104 (15 credits). The specific learning outcomes are grouped into four units – 1. Supervisory Management, 2. Operational Planning, 3. Team Leadership and 4. Organisational Skills

DURATION
5 days contact time but learners should note that they will require up to 40 hours own time development for course related tasks, revision and assessments.
Beginning Oct 17th, 2017 - further dates TBA.

TRAINER:
MCX Training & Development

Certificate in Supervisory Management in a Manufacturing Organisation
2017-10-27 09:00 - 2018-04-19 17:00 | Institute of Technology Tralee, North Campus, Tralee, Co. Kerry, Ireland
‘Production Manufacturing Supervisor’ course for operator/product builder staff who have moved/are moving into supervisor roles.

Overview

The Level 6 Certificate in Supervisory Management develops high calibre professionals, distinct in their abilities, understanding, skills and knowledge associated with a supervisory role in a manufacturing organisation. The programme uses an innovative blend of real-world situations to assist participants in exploring opportunities and managing the challenges of supervisory roles in a manufacturing environment.
Participants will explore various theories and concepts developing a toolbox of skills that is valuable and readily usable and which will lead to advanced personal and interpersonal supervisory skills, enhanced operational excellence & improved team performance. The Certificate is a one semester (six months) part-time, Level 6 Special Purpose Award Programme, accredited by the Institute of Technology, Tralee*. The Progamme has been co-developed by IT Tralee and and Cork Institute of Technology incorporating both Institution’s academic expertise and industry partners in manufacturing, and is supported by South West Gno and South Kerry Skillnets.

Programme Structure

The Programme is structured around 4 modules, each at 5 ECTs (European Credit Transfer System),
which comprise the four central pillars of the programme:

1. Introduction to Management: Management Practice
Explores organisation, enterprise, operations management & quality control, leadership & motivation, team & time management.

2. Introduction to Operations Excellence: Lean Practitioner
Delves into operational excellence and lean practice for process efficiency in a supervisory management position.
Analyses operational process capability & performance through an operational excellence mind-set.

3. Performance Management
Explores performance management strategies & techniques, influencing behaviour & behaviour-oriented
approaches, performance appraisal, staff turnover & retention, explaining & reducing turnover, legal & ethical issues.

4. People Management incl. Conflict & Mediation -
Considers leadership skills in-house for supervisory management, motivating people, conflict management
& mediation, coaching & mentoring, project management from project initiation to close-out, technical report writing, presentation & effective meeting skills.

Programme Delivery Schedule:
In consultation with organisations, the course is a bespoke 6 month programme, flexibly-delivered utilising a block-release mode (1
day per week) for the delivery of four modules over a semester. This delivery mode was specifically designed to suit both the
requirements of working individuals and organisations releasing an individual to undertake an educational programme.

Programme Start Date:
Late October (Date TBC) with breakfast briefing, registration & orientation. All module delivery days will take place in the Institute of Technology Tralee, North Campus. Refreshments will be provided by the Institute at 11am and lunch will be provided at 1pm on campus for each day of training.

Module 1 – Management Practice
Module 2 – Operations Excellence
Module 3 – Performance Management
Module 4 – People Management

*Please note Dates are to be confirmed

20 Days to be delivered one day per week over 6 months.
All classes run 9.00 am – 5.00pm and all exams take place between 2.00pm – 4.00pm.

Assessment Strategy
To ensure continuous and progressive learning, the programme will make use of reflective logs; reports and presentations in addition to
class-based exams, problem solving challenges, and a capstone project requiring the learner to apply modules concepts to practical work setting.

QQI Level 5 Implementing Food Safety Management Systems
2017-11-01 09:00 - 2017-11-15 16:00 | Vienna Woods Hotel, Glanmire, Glanmire Village, Cork, Ireland
Implementing Food Safety Management Systems

Do you wish to up-skill and develop your knowledge of food safety and HACCP at management level? If so then this programme is for you.

Regardless of the food sector in which you work this programme will enable you to understand, implement and review food safety management systems.

OBJECTIVES OF THE PROGRAMME

At the end of the programme you will:

Understand the concept of the HACCP principles, hazard analysis and control measures
Recognise and understand the importance of the pre-requisite programme in underpinning the food safety management system.
Demonstrate knowledge of the legal requirements and relevant standards applicable to food businesses
Be competent in implementing and reviewing the food safety management system.

COURSE OUTLINE:

Legal responsibilities
The four food hazards
QMP/GHP/PRP
Staff training
Hazard analysis
Monitoring of FSMS
HACCP review

COURSE DURATION:

3 days with an exam (40% of final marks) at the end of the final day and a project due within one month of completion of the course (60%)

Training Provider: The Food Safety Company

Training Delivery and Evaluation
2017-11-09 09:30 - 2017-12-14 16:30 | The Gleneagle Hotel, Muckross Road, Killarney, Co. Kerry, Ireland
Training Delivery and Evaluation

Programme Aim: This programme has been designed to help enable participants to develop the knowledge and skills necessary to confidently deliver tailored and planned training programmes to a range of learners, being able to assess and evaluate methods used while adhering to specific learning outcomes. On completion of this programme participants will be capable of delivering a successful training programme to a group of learners, fully understanding the whole training cycle process. This programme is also worth 15 credits towards the special purpose award in Training and Development 6S3372

Participants of this programme will:
 Have acquired the skills to understand the concepts and theories that underline the delivery and evaluation of training
 Understand how to out together a successful training programme including the learning environment, the trainer, learning methodologies and group dynamics
 Be capable of delivering appropriate training content and materials using training aids
 Device appropriate evaluation tools, techniques and approaches for a training
 Report on your training programme including areas of success and improvements

Programme Content
 Concepts and theories in adult education
 The Learning environment, the trainer and learning methodologies
 Current legislations that impact adult education and delivery
 Evaluation models, approaches, tools and techniques used to monitor training
 Appropriate training content, materials and aids
 Delivering a training programme
 Providing constructive feedback
 Reporting on training programmes in-cluding identification of successes and improvement

This programme will run for 6 Contact Days (Thursdays) beginning on the 9th November, 2017 and will require participants to complete some work in their own time.

Training Provider: HCT Learning

Project Management Essentials
2017-11-20 09:15 - 2017-11-21 16:30 | Boston Scientific, Model Farm Road, Cork, Ireland

Preparing your Organisation for General Data Protection Regulation GDPR
2017-11-21 08:00 - 10:30 | The Brehon Hotel, Muckross Road, Killarney, Co. Kerry, Ireland
by South West Gno Skillnet and South Kerry Skillnet

Tue 21 November, 2017. 8:00 – 10:30a.m. in The Brehon Hotel, Killarney.
This seminar focuses on what businesses need to do in order to be prepared for the introduction of the General Data Protection Regulation (GDPR) in May 2018.
Attendees will leave with a better understanding of the activities they need to undertake in their own business in preparation for GDPR.

An overview of GDPR – what is it and why is it important

How the data protection landscape is evolving under GDPR
Understand how GDPR impacts on current business practices
Identify what changes are required in the business to be ready for GDPR
How to create a GDPR readiness roadmap for your business
Examine the consequences of non-compliance for businesses

Speaker : Marie Murphy of Fort Privacy

COST: Free to members, €10 for non-members

MS Excel Intermediate Level
2017-11-23 09:30 - 16:30 | HID Global, Pairc Tionscail na Tulaig , Baile Na hAbhann, Galway, Ireland
Microsoft Excel
Intermediate Level
1 Day Course: 9:30am – 4:30pm

Course Aims & Objectives
At the end of this course participants will have a better understanding of how formulas are constructed and will have a thorough knowledge of how to structure a spreadsheet and database within Excel.

Who Should Attend?
This course is specifically for those who already have some experience of Excel and know how to input data into a spreadsheet. It will specifically be of interest to those who are working on spreadsheets created by others but want to know how to set up and manage their own workbooks.

Course Outline
The course content will include the items listed below.
Charts, Sheet Layout and Formatting are covered at Core level.
 Review of Excel Basics.
 Understanding the difference between “relative” and “absolute” cell references.
 Defined Names of cells and ranges and using the Name Manager.
 Understanding and using dates in calculations.
 Creating Custom formats for dates and numbers.
 Using the IF function.
 Using VLOOKUP and HLOOKUP functions.
 Using the SUMIF(s), COUNTIF(s) and AVERAGEIF(s) functions.
 Conditional Formatting.
 Working with Text and using common TEXT functions.
 Importing data from other sources.
 Understand how to construct an effective database within Excel.
 Multilevel sorting by more than one field.
 Retrieving records using autofilter, custom and advanced filters.
 Prepare basic Pivot Tables.
 Understand and use the key functions:

Notes and exercise files will be provided on CD or via
Dropbox. The notes will cover Excel Core and Intermediate
levels. Ongoing email support is offered.

Training Provider: Direct Training Ireland

Your Role on Voluntary Boards and Committees
2017-11-29 09:30 - 11:30 | Killarney Park Hotel, Town Centre, Killarney, Co. Kerry, Ireland
Úna Glazier-Farmer, Barrister-at-Law, will deliver a seminar on
“Your Role on Voluntary Boards and Committees”.

She will cover the statutory duties of directors under the Companies Acts 2014, the role of the non- executive directors and applying good governance.

This will take place from 9.30-11.30am in the Killarney Park Hotel on the 29th November, 2017.

This seminar is brought to you compliments of South West Gnó Skillnet.

Please share this invite with any colleagues you may have that sit with you on a board or committee.

An Introduction to Data Protection for Business
2017-11-30 09:00 - 17:00 | Dingle Benners Hotel, Main Street, Dingle, Co. Kerry, Ireland
Ahead of the new European regulations coming into effect in 2018, Marie Murphy of Fort Privacy will deliver this one-day training course giving attendees a solid understanding of data protection and practical advice on how to implement good practice across a range of business activities such as running a website, marketing activities, handling customer payments and providing customer service.

Who will benefit from this training?

This course will benefit anyone who carries out a customer facing business activity such as sales, marketing or customer support or who is involved in running a web based or e-commerce business.

Training outcomes
At the end of the day, attendees will be able to:

Figure out what role your company plays in Data Protection
List all the personal data your company handles
Understand the principles of data protection
Define how the principles apply to data in your company
Explain the data subject's rights
Examine data protection across some common business scenarios - HR / Marketing / Customer Service / Managing Online Activity
Define some data protection procedures and policies
Talk about data security

Marie Murphy is a co-founder and operations director of Fort Privacy Partners which offers a full range of operational, legal and technical data protection services. She is a Certified Data Protection Officer (CDPO) with a background in business and communications.
Marie's philosophy is that data protection is not just about compliance. Done properly, it enables businesses to build trusted relationships with their customers. It ultimately benefits the business by enhancing the business reputation.

Date: Thursday 30th November 2017
Venue: Dingle Benners Hotel
Time: 9am - 5pm
Cost: €125 or €95 for South West Gnó Skillnet members

Supervisory Management Skills QQI Level 6
2017-11-30 09:30 - 2017-12-13 16:30 | Heuston Suite at Aisling Hotel, Parkgate Street, Dublin 8, Ireland
AIM
The aim of this programme is to equip learners with the relevant critical knowledge and skills to strengthen and develop their supervisory management skills in accordance with international best practice.

A key outcome of the programme is to deliver highly motivated supervisors and managers, equipped with a range of skills, knowledge, tools and techniques for leading, developing and fostering highly motivated teams resulting in increased productivity, profitability and competitiveness.

OBJECTIVES

Acquire the necessary skills, knowledge and attitudes required to address the roles and responsibilities of a highly effective supervisor
Demonstrate a range of supervisory and management skills that are essential for harnessing the energy of the team and achieve the critical synergy required to surpass targets.
Develop fundamental interpersonal, communication and facilitation skills that motivate and empower teams.
Conduct Performance Conversations
Achieve the confidence to deal with a variety of challenging situations and behaviours.
Explore effective work practices appropriate to the role as supervisor/line manager including the ability to train on a 1-2-1 basis and drive effective meetings.

WHO IS THIS COURSE FOR?
The programme is designed for adult learners who currently work or wish to work in a supervisory or managerialrole, or a person who wishes to work in such a role, on a casual, part time, full time or professional basis in the private, public and/or third sectors in accordance with international best practice while simultaneously achieving an accredited certification on the national and European framework of qualifications. Learners with differing prior educational achievements and prior occupational experiences are encouraged to participate in this programme.

Level 3 or equivalent life experience is a minimum entry requirement. No prior experience in supervisory management s required as all skills, knowledge and attitudes will be provided on the programme to successfully complete assessment requirements. Computer literacy and access to work processing facilities is a distinct advantage though not essential to complete the written assessment part of the programme.

Learners on this programme share a passion for working with people in a learner centred, participatory and engaging manner and strive through continuous improvement to achieve excellence in their work environment and thus enable success and profitability.

MODULE DETAILS
This programme comprises of one module, namely Supervisory Management Skills cod 6N2104 (15 credits). The specific learning outcomes are grouped into four units – 1. Supervisory Management, 2. Operational Planning, 3. Team Leadership and 4. Organisational Skills

DURATION
5 days contact time but learners should note that they will require up to 40 hours own time development for course related tasks, revision and assessments.

Day One - Thursday 30th November

Day Two - Friday 01st December

Day Three - Monday 04th December

Day Four - Thursday 07th December

Day Five - Tuesday 12th December

Cost to South West Gnó Skillnet Members - €500 p/p

TRAINER:
MCX Training & Development

PMP® Exam Preparation Bridging Course
2018-01-21 09:15 - 16:30 | Fexco, Iveragh Road, Killorglin, Co. Kerry, Ireland
Course Overview

Have you taken a Project Management Professional (PMP) exam preparation course in the past, but have never got around to sitting the actual PMP exam? Well this course is for you.

This one-day course provides a refresher for those who have had a complete training course in the past but are now rusty and lacking the enthusiasm to bring the PMP project over the line.

Velopi's experienced trainers will briefly cover the entire curriculum, highlighting the key aspects of the ten different knowledge areas. They will also introduce the Velopi PMP Experience Calculator and our Exam Simulator, -designed to assist you in applying for the PMP exam and to prepare you for the exam itself respectively.

Finally get a return on your original PMP exam preparation by signing up for Velopi's PMP Bridging course.

Training Provider: Velopi

ISO 9001:2015 Internal Auditor Training Course
2018-02-05 | Clara Road, Millstreet, Co. Cork, Ireland
The ISO 9000 series of standards require that an organisation conduct internal quality audits to determine the effectiveness of its quality system. Auditors carrying out these internal audits need to understand the purpose of ISO 9001 and the process approach to auditing to enable them to add-value during the audit process.

Thousands of internal audits are performed each year providing little internal business benefit. This course focuses on auditing ISO 9001 for real quality improvement and performance rather than just compliance.

This course provides refresher training in the skills necessary to be an effective internal QMS auditor.

Training Provider - SQT

Project Management Essentials
2018-02-07 09:15 - 2018-02-08 16:30 | Fexco, Iveragh Road, Killorglin, Co. Kerry, Ireland

QQI Level 6 Gerontology
2018-02-15 09:30 - 2018-03-08 16:30 | St. Lukes Home, Mahon, Cork, Ireland
QQI Level 6 Gerontology (N32963)

Date
Time
Content

Day 1

9.30am – 4.30pm
ð Introduction

ð Theories of Ageing

ð Psychological & Psychological Changes associated with ageing

ð Assignment information.

Day 2

9.30am – 4.30pm
ð Demographics

ð Traditional vs Emerging ideas of old age

ð Stereotypes & Attitudes

ð Sociological Aspects of Ageing

ð Advice re reflective diary.

Day 3

9.30am – 4.30pm
ð The impact of an ageing population on society

ð Government Departments, Services and Local & National Organisations available to older people

ð Alternatives to long term care and global innovations

ð Meeting the needs of the older person and their family in long term care

ð Advice and Preparation for assignments

Day 4

9.30am – 4.30pm
ð Opportunities and Growth in older age

ð Responses to Life Transitions

ð Skills and Preparation for adjustments to older adult life

ð Studies and research into the ageing process

Day 5

9.30am – 4.30pm
ð Relationships and Emotional supports for old age

ð How adult development impacts on ageing

ð Healthy and unhealthy attitudes to death & dying

Day 6

9.30am – 4.30pm
ð Concepts and Reactions to ideas and new learning

ð Emotional reactions & personal growth – Discussion

ð Practical ideas to integrate the learning experiences into life and work

ð One-to-One support and advice re progress on assignments

The course will be delivered over a six day period. Subject to demand it may be possible to run the programme over afternoons and evening rather than morning/afternoon sessions

On completion of this course, each participant will be equipped with insights and strategies into the professional care of the older adult.

The participants will acquire an understanding of the normal and pathological changes which occur as we age. They will gain an awareness of the attitudes and stereotypes which influence the position and perception of the older adult in society.

The learning outcomes will include an understanding of:

The theories of ageing;
The physiological and psychological changes associated with old age;
Western society’s response to old age;
Legislation and organisations which support older people;
Successful ageing and healthy coping mechanisms.

This course is suitable for Person in Charge, Owner/Manager of nursing homes, supervisors, Directors of Care, clinical nurse managers, community / social care workers.

Assessment will consist of

a learner record: 60%
a project/assignment: 40%

Attendance is advised on each of the six days as the course is designed to build on previous learning. This will also facilitate the fulfilment of the assessments required at the end of the course.

This course will provide both those with a nursing and non-nursing background with a gerontological qualification, in line with HIQA

Course will commence in Spring 2018. Dates to be confirmed.

Training Provider: St. Lukes Home

Excellence in Customer Service (Morning Session)
2018-03-12 09:00 - 12:00 | Dromhall Hotel, Muckross Road, Killarney, Co. Kerry, Ireland
We are Back by Popular Demand and We Are Doing It Again Like You Asked

Kate O’Shea Solutions in conjunction with South West Gno Skillnet is bringing Conor O’Connell of TMI to Killarney

Excellence in Customer Service

Delivering the “WOW” Moments

Handling the Difficult Customer

Non-Verbal Aspects of Service – The Power of Body Language

This is a sample of what some of our Attendees said last year:

“This was one of the best customer training events I have attended. Thank you so much.”

“A great way of training. Really enjoyed the evening. Taking away a lot of information.”

“Fantastic Presentation. Took a lot on board.”

To facilitate continuity of business, and the attendance of all staff, we have once again, arranged two sessions –

Morning Session: 9.00 am - 12pm.

Date: March 12th, 2018.

Venue: Dromhall Hotel, Muckross Road, Killarney.

Kate O’Shea Solutions is assisted in bringing this training to your Company at a very affordable rate due to the involvement of South West Gno Skillnet

€50.00 per participant

A Further Discount may apply to Bookings over 10!

Excellence in Customer Service (Afternoon Session)
2018-03-12 12:00 - 15:00 | Dromhall Hotel, Muckross Road, Killarney, Co. Kerry, Ireland
We are Back by Popular Demand and We Are Doing It Again Like You Asked

Kate O’Shea Solutions in conjunction with South West Gno Skillnet is bringing Conor O’Connell of TMI to Killarney

Excellence in Customer Service

Delivering the “WOW” Moments

Handling the Difficult Customer

Non-Verbal Aspects of Service – The Power of Body Language

This is a sample of what some of our Attendees said last year:

“This was one of the best customer training events I have attended. Thank you so much.”

“A great way of training. Really enjoyed the evening. Taking away a lot of information.”

“Fantastic Presentation. Took a lot on board.”

To facilitate continuity of business, and the attendance of all staff, we have once again, arranged two sessions –

Afternoon Session: 12pm - 3pm.

Date: March 12th, 2018.

Venue: Dromhall Hotel, Muckross Road, Killarney.

Kate O’Shea Solutions is assisted in bringing this training to your Company at a very affordable rate due to the involvement of South West Gno Skillnet

€50.00 per participant

A Further Discount may apply to Bookings over 10!

HealthCare Professional Carers Training. Employment Activation Programme (EAP)
2018-03-20 09:00 - 2018-06-12 17:00 | St. Luke's Home Education Centre, Castle Road, Mahon, Cork, Ireland

Supervisory Management Skills QQI Level 6
2018-03-21 09:30 - 2018-03-27 16:30 | Enercon, Kerry Technology Park, Tralee, Co. Kerry, Ireland
AIM
The aim of this programme is to equip learners with the relevant critical knowledge and skills to strengthen and develop their supervisory management skills in accordance with international best practice.

A key outcome of the programme is to deliver highly motivated supervisors and managers, equipped with a range of skills, knowledge, tools and techniques for leading, developing and fostering highly motivated teams resulting in increased productivity, profitability and competitiveness.

OBJECTIVES

Acquire the necessary skills, knowledge and attitudes required to address the roles and responsibilities of a highly effective supervisor
Demonstrate a range of supervisory and management skills that are essential for harnessing the energy of the team and achieve the critical synergy required to surpass targets.
Develop fundamental interpersonal, communication and facilitation skills that motivate and empower teams.
Conduct Performance Conversations
Achieve the confidence to deal with a variety of challenging situations and behaviours.
Explore effective work practices appropriate to the role as supervisor/line manager including the ability to train on a 1-2-1 basis and drive effective meetings.

WHO IS THIS COURSE FOR?
The programme is designed for adult learners who currently work or wish to work in a supervisory or managerialrole, or a person who wishes to work in such a role, on a casual, part time, full time or professional basis in the private, public and/or third sectors in accordance with international best practice while simultaneously achieving an accredited certification on the national and European framework of qualifications. Learners with differing prior educational achievements and prior occupational experiences are encouraged to participate in this programme.

Level 3 or equivalent life experience is a minimum entry requirement. No prior experience in supervisory management s required as all skills, knowledge and attitudes will be provided on the programme to successfully complete assessment requirements. Computer literacy and access to work processing facilities is a distinct advantage though not essential to complete the written assessment part of the programme.

Learners on this programme share a passion for working with people in a learner centred, participatory and engaging manner and strive through continuous improvement to achieve excellence in their work environment and thus enable success and profitability.

MODULE DETAILS
This programme comprises of one module, namely Supervisory Management Skills cod 6N2104 (15 credits). The specific learning outcomes are grouped into four units – 1. Supervisory Management, 2. Operational Planning, 3. Team Leadership and 4. Organisational Skills

DURATION
5 days contact time but learners should note that they will require between 10 and 20 hours own time development for course related tasks, revision and assessments.

Day One - Wednesday 21st March

Day Two - Thursday 22nd March

Day Three - Friday 23rd March

Day Four - Monday 26th March

Day Five - Tuesday 27th March

Cost to South West Gnó Skillnet Members - €650 p/p

TRAINER:
MCX Training & Development

Intermediate Excel
2018-03-21 09:30 - 16:30 | Manor West Hotel, Ratass, Tralee, Co. Kerry, Ireland
Microsoft Excel
Intermediate Level 2
1 Day Course: 9:30am – 4:30pm

Course Aims & Objectives
At the end of this course participants will have a better understanding of how formulas are constructed and will have a thorough knowledge of how to structure a spreadsheet and database within Excel.

Who Should Attend?
This course is specifically for those who already have some experience of Excel and know how to input data into a spreadsheet. It will specifically be of interest to those who are working on spreadsheets created by others but want to know how to set up and manage their own workbooks.

Course Outline
The course content will include the items listed below.
Charts, Sheet Layout and Formatting are covered at Core level.
 Review of Excel Basics.
 Understanding the difference between “relative” and “absolute” cell references.
 Defined Names of cells and ranges and using the Name Manager.
 Understanding and using dates in calculations.
 Creating Custom formats for dates and numbers.
 Using the IF function.
 Using VLOOKUP and HLOOKUP functions.
 Using the SUMIF(s), COUNTIF(s) and AVERAGEIF(s) functions.
 Conditional Formatting.
 Working with Text and using common TEXT functions.
 Importing data from other sources.
 Understand how to construct an effective database within Excel.
 Multilevel sorting by more than one field.
 Retrieving records using autofilter, custom and advanced filters.
 Prepare basic Pivot Tables.
 Understand and use the key functions:

Notes and exercise files will be provided on CD or via
Dropbox. The notes will cover Excel Core and Intermediate
levels. Ongoing email support is offered.

Cost to South West Gnó members - €90.00

Trainer: Gary M. Pheasey - Direct Training Ireland

Training Delivery and Evaluation QQI Level 6
2018-03-22 09:30 - 2018-04-26 16:30 | Manor West Hotel, Ratass, Tralee, Co. Kerry, Ireland
Training Delivery and Evaluation

Programme Aim: This programme has been designed to help enable participants to develop the knowledge and skills necessary to confidently deliver tailored and planned training programmes to a range of learners, being able to assess and evaluate methods used while adhering to specific learning outcomes. On completion of this programme participants will be capable of delivering a successful training programme to a group of learners, fully understanding the whole training cycle process. This programme is also worth 15 credits towards the special purpose award in Training and Development 6S3372

Participants of this programme will:
 Have acquired the skills to understand the concepts and theories that underline the delivery and evaluation of training
 Understand how to out together a successful training programme including the learning environment, the trainer, learning methodologies and group dynamics
 Be capable of delivering appropriate training content and materials using training aids
 Device appropriate evaluation tools, techniques and approaches for a training
 Report on your training programme including areas of success and improvements

Programme Content
 Concepts and theories in adult education
 The Learning environment, the trainer and learning methodologies
 Current legislations that impact adult education and delivery
 Evaluation models, approaches, tools and techniques used to monitor training
 Appropriate training content, materials and aids
 Delivering a training programme
 Providing constructive feedback
 Reporting on training programmes in-cluding identification of successes and improvement

This programme will run for 6 Contact Days (Thursdays) 22nd & 29th March, 5th, 12th, 19th & 26th April, 2018 and will require participants to complete some work in their own time.

Training Provider: HCT Learning

Certified Mediation Training
2018-03-28 09:00 - 2018-05-04 17:30 | O'Sullivan Solutions, Fahamore, Maharees, Castlegregory, Co. Kerry, V92 TY70, Ireland
Certified Mediation Training - Mediators’ Institute of Ireland Approved Programme

This training is ideal for HR managers, managers and supervisors/team leaders. The skills and knowledge learned will help in managing conflict in the workplace effectively, cutting stress levels, time and costs.

Course Details
South West Gnó Skillnet is delivering a Certified Mediation Training Programme. The programme covers workplace; community; and civil and commercial disputes. This training includes assessment for accreditation with the Mediators’ Institute of Ireland.

Overall Training Aim
Participants will understand the concept of mediation and the framework required for carrying out professional and effective mediations. They will develop skills for mediating between parties in different contexts and will be prepared for MII assessment.

Training Objectives
Participants will:
- Understand the core concept of mediation, its procedure and practice.
- Develop the core competencies necessary for mediating a dispute.
- Learn methods and techniques for identifying the core of the conflict.
- Be able to identify their own style of handling conflict and the changes they may need to make.
- Learn how to empower disputants to move to resolution.

Trainees have an option to go forward for certified assessment for accreditation with the Mediators’ Institute of Ireland. The MII assessment dates will be May 16th or 17th, 2018. Participants will be required to attend one of these dates for assessment.

Kerry (Castlegregory) Training Course Dates 2018

Block 1 - March - 28th, 29th & 30th
Block 2 - April - 11th, 12th & 13th
Block 3 - May - 3rd & 4th

The cost to SWG Skillnet members is €1,550.00 (With additional €250 for those who wish to participate in the Mediators’ Institute of Ireland assessment process).

Manual Handling Instructor – QQI Level 6
2018-04-04 09:30 - 2018-04-19 16:30 | The Brehon Hotel, Muckross Road, Killarney, Co. Kerry, Ireland
This programme is designed to meet the QQI specification for candidates wishing to gain the QQI Level 6 Award for Manual Handling Instructor.

The 5 day programme is highly interactive, with a clear focus being placed on the analysis of practical manual handling techniques, risk assessment and the development of trainer skills.

The programme includes comprehensive information on:

Legal Aspects relating to Manual Handling
Delivery of a Practical Manual Handling lesson – covering Theoretical and Practical elements, using the Anderlift Presentation Model.
Anatomy of the Spine, Work Physiology, Fitness and Flexibility, Biomechanics (Presented by Chartered Physiotherapist).
Instructional Skills - to include student preperation and delivery of specified short presentations.
Practical Lifting and moving of loads at different levels – Analysis of participant performance is a key factor of this module.
Manual Handling Risk Assessment and Ergonomics – This module focuses on the use of approved Risk Assessment templates to examine workplace manual handling activity. The module will also provide guidance on an important Risk Assessment Assignment that forms part of the overall course assessment.

Final Assessment includes:

Student Presentations of Manual Handling Modules
Written Test
Practical Manual Handling Assessment
Final Briefing on Course Assignment
Course Discussion and Conclusion

Certification: Successful Candidates will receive the new Level 6 Award through the normal QQI submission process, subject to external authentication.

Dates: April 4th 5th 17th 18th 19th 2018.

Training Provider: Anderlift

Conducting Investigations within the Workplace
2018-04-09 09:30 - 2018-04-10 17:00 | Kerry Technology Park, Tralee, Co. Kerry, Ireland
Programme Overview
The Conducting Investigations programme provides participants with the necessary skills and knowledge to carry out fair and complete investigations. This programme focuses on the practices and procedures to be followed if an investigation into a grievance, disciplinary or bullying and harassment issue was needed.

Who Should Attend?
All Managers wishing to improve their investigative skills and their understanding of the investigative process should attend. This programme would also provide human resources personnel with a helpful insight into the investigative process and the current issues raised by third parties.

Approach
The programme runs two consecutive days. There are a number of activities and case studies as part of the course to ensure that the key knowledge and skills are practiced.
The programme is delivered by experienced Ibec Executives who provide members with advice, consultancy and training on a daily basis. Programme participants are encouraged to express their views and experiences. The programme facilitates participant discussion to ensure a thorough understanding of the key points and their application. Real life case studies and exercises will be used to ensure a real practical understanding of each topic

Programme Schedule
Day 1
Areas for Investigation
Discipline and Dismissals
• Managing the poor or incompetent
performer
• Managing absenteeism
• Dealing with misconduct / gross
misconduct
• Understanding the Disciplinary procedure
• Exercise
Protected Disclosures
• What is a protected disclosure
• Relevant wrongdoings
• Who can disclosures be made to
• Reasonableness
Grievances
• Dealing with grievances
• Understanding the Grievance Procedure
• Exercise
Bullying and Harassment
• Defining bullying and harassment
• Dealing with the issues
• Understanding the Dignity at Work
procedure
• Exercise
Other Areas for Investigation
General Issues
• Relevant Documentation
• Principles of Natural Justice
• Understanding the Policies & procedures

Day 2
Dealing with the Initial Complaint
or Initial Issue
• Setting the Terms of Reference
• The Substantive Issue
• Who Investigates?
• Who will be sitting at the table?
The Interviews
• Order of the Interviews
• Witnesses
• Communications
- Open, Body & Close
- Effective Questioning and
probing techniques
- Record keeping
- Follow up
Dealing with Difficult Situations
• Dealing with conflict
• Dealing with aggression
• Dealing with passiveness
The Conclusion
• Writing the Final Report
• The Final Meeting
• The Decision
• The Appeal Process

Programme Outcomes
On completion of the programme, participants will be able to:
• Understand the main areas of employment law where investigations might be needed, including grievances, discipline and dismissal and bullying and harassment
• Understand the rules of natural justice and how they relate to an investigation within an organisation
• Advise on best practice in the area of investigations
• Conduct investigations
• Advise others who have questions or queries on how to carry out an investigation
• Write clear and concise investigation reports
• Ensure that the organisation is compliant with employment legislation when carrying out investigations
• Identify issues that may potentially lead to a case being taken to a third party
• Critically review existing policies and procedures
• Know the current best practice approach to dealing with issues in the area of conducting investigations

Training Provider: Ibec Training

GDPR Training & Workshop
2018-04-11 09:30 - 16:30 | The Brehon Hotel, Muckross Road, Killarney, Co. Kerry, Ireland
General Data Protection Regulation (GDPR) Training & Workshop

The purpose of this programme is to equip the learner with the knowledge and skill to identify changes in the Data Protection legislation, be aware as to what changes will affect their business and practical knowledge as to how to comply with the legislation.

This will be an interactive workshop, with individual and group participation in discussing the new Data Protection regulations.

Trainer: Liam Lynch - L2 Cyber Security Solutions
Date: 11th April, 2018. 9.30am to 4.30pm
Venue: The Brehon Hotel, Killarney
Cost: €95pp

Moving Through Conflict
2018-04-26 09:00 - 2018-04-27 17:30, 2018-11-01 09:00 - 2018-11-02 17:30 | Manor West Hotel, Ratass, Tralee, Co. Kerry, Ireland
Moving Through Conflict
A two-day training programme on Moving Through Conflict.

“Seek first to understand, and then to be understood.” – S. Covey

Who will benefit from this training?
Managers, supervisors, team leaders, HR professionals, community workers and anyone who is interested in finding a new way through conflict.

Training Outcomes
Participants will:

Identify their own conflict management style and know which facets of their style might need amendment or development.
Identify the source and causes of conflict in organisational settings, and will know what needs to be in place to prevent or reduce conflict.
Know how an individual’s perception can influence their interpretation of events and their management of conflict.
Know how the distortion, deletion and deficit of communicated information can hinder or block conflict solution.

Know the social driver needs of humans (the SCARF Model) as outlined in neuroscience research. Will know how to apply this model to identifying the underlying needs and interests of others, and, of themselves.
Know the physiological changes that occur which lead to the initiation and escalation of conflict, and how to work with these changes.
Know how to converse with a person who is emotional, and how to listen to them actively until that person has returned to cognitive thinking and is able to have a constructive conversation.
Know the social driver needs of humans (the SCARF Model) as outlined in neuroscience research. Will know how to apply this model to identifying the underlying needs and interests of others, and, of themselves.
Know the core concept of conflict mediation and how to use this knowledge to resolve conflict situations involving themselves and/or others.
Learn listening and questioning skills.
Learn how to convey their issues, concerns and needs to another person, clearly, effectively and with respect, and in a way in which the other party in the dispute will be able to cognitively hear what is being said.
Have a framework from which to create their way through conflict.

Trainer: Gerry O'Sullivan - O'Sullivan Solutions

QQI Level 5 Care of the Older Person
2018-04-26 09:30 - 2018-06-07 16:00 | Northridge House Education Centre, St. Luke's Home, Castle Road, Mahon, Cork, Ireland
This course is required for care staff working with older people in care settings and includes information on HSE approved training on Elder Abuse. This course is also suitable for family members caring for elderly relatives in their own home. The course is a practical based course delivered by an experienced and well qualified nurse and facilitator. Role plays, interactive learning and simulated exercises are used to teach a variety of care skills.

Overall Aim:

The course is aimed at adults considering working in this vital area. This module is designed to equip learners with the knowledge and skills to provide care for older people in a variety of settings.

Dates: 26th April, 3rd, 10th, 17th, 24th May, 7th June (5.5 days) 9.30am to 4pm

Date
Content

26/04/2018
Launch of Assessment Material & Administration

The Ageing Process

Role of HIQA, HSE, Primary Care Providers

Biological & Social Ageing Demography

Psychology of Ageing & Effects of Retirement
RB

03/05/2018
Dementia Types & Approaches

Responsive Behaviour Approaches
RB

10/05/2018
End of Life

Common Conditions Workshop – Diabetes, Cardiovascular, Stroke, Falls
BP & RB

17/05/2018
Elder Abuse

Continence Issues Management in Home or Institutions
EB & JW

24/05/2018
Skills Demonstration (Blindfold & Assisted Feeding Exercise)

Do Not Resuscitate – CPR Issues Quality of Life (QOL)
RB & BP

07/06/2018

(half day)
Summary, Evaluation and Outstanding Issues

Final Submission of Assignments
BP

Assessments: Skills Demonstration (60%) and Project (40%)

Assignments:

Please note all written assignments must meet the Education Centre policy on plagiarism
In the event of unforeseen circumstances (e.g. Illness) the Education Centre will facilitate a student to submit their assignment to QQI at the next submission date
This offer is available for the next submission date only

On successful completion of this course, learners are awarded a QQI Level 5 Care of the Older Person Component Certificate (5N2706) This course can be used towards several QQI Major Awards in Healthcare.

Entry Requirements:

Leaving Certificate or relevant qualifications and/or relevant life and work experiences.
All participants on this course must have good fluency in English (Both Oral and Written)

Training Provider: http://www.northridgehouse.ie

Safety for Supervisors
2018-05-22 - 2018-05-28 | O'Carroll Engineering, Tiernaboul Industrial Estate, Killarney, Co. Kerry, Ireland
Course Content:

Legislation

Common Law Duty of Care
Implications of the 2005 Safety Act
General Application Regulations, 2007
Additional relevant legislation, codes of practice, guidance documents

Systems for Managing Health and Safety

Hazard Identification
Risk Assessment: A Practical approach
Control Measures and implementation methods
Review of changes to ensure ongoing improvement.

Accident Investigation and Reporting

Root and Contributory Causes of Accidents
Investigation Procedures
Preventing recurrence
Review of Accident Case Study

Effective Safety Management

Role and Function of the Responsible Persons
Safety Representation and Consultation
Terms of reference
Communicating the health and safety message

Training Issues Relating to Health and Safety

Definition of Competence and implications for management
Site Specific Training Requirements
Importance of Records, Assessments and Evaluation
Trainer Competence

Assessment Questionnaire

Training Provider: Anderlift

GDPR Training
2018-05-23 12:00 - 14:00 | Dingle Skellig Hotel, Emlagh West , Dingle , Ireland
GDPR Training

May 23rd Dingle Skellig Hotel, 12noon to 2pm

Admission Free-Registration is a MUST

Limited availability

GDPR Trainer - Michelle Ryan

Michelle is an associate solicitor within Ronan Daly Jermyn’ s Solicitors employment department, based in Cork and has wide ranging experience advising on all aspects of employment law. Michelle also has built specialist expertise in Data Protection and Privacy issues and is a member of the Firm’s Cyber and Data Protection Team.

GDPR Training

Data Protection law is a rapidly evolving area and one of increasing importance for all businesses, organisations and government entities that collect, transfer or process sensitive or personally identifiable information. Ronan Daly Jermyn’s multidisciplinary Cyber and Data Protection Team have significant technology, privacy, regulatory, media, employment and dispute resolution expertise and offer a sophisticated approach to data protection, compliance and data breach notification.

By the end of the MasterClass you will:

Understand the impact of the GDPR
Learn how to prepare for GDPR implementation
Gain knowledge of data subject rights
To Book: Event Brite

Vision Workshop
2018-06-06 10:00 - 13:00 | The Europe Hotel & Resort, Fossa , Killarney, Co. Kerry, Ireland
If you change the way you think, you will change your results!

South West Gnó Skillnet are collaborating with Life Mastery Consultants, Mary Ann McGowan of Payback Solutions Ltd and Maeve Lankford of Kaleidoscope Coaching and Facilitation to bring to Killarney their hugely successful and transformational Vision Workshop.

This 3-hour workshop will facilitate you in accessing the life you are really meant to live and to shift beyond circumstance and conditioned thinking. You will not create a vision based on what you ‘think’ you can achieve but beyond that to a far greater you. In this workshop you will tune in and imagine a life you love to live in the core areas of living, namely: Work, Health, Relationships and Time & Money Freedom. You will learn about the mind-sets of highly successful people and what you can do to transform your thinking so that in turn you transform your results!

Click here to register: https://swgvision.eventbrite.ie

Coaching in Different Contexts
2018-06-10 21:00 - 2018-06-11 17:15 | Laois Education Centre, Portlaoise, Co. Laois, Ireland

GDPR lunchtime briefing for Accountants
2018-06-21 12:00 - 14:00 | The Brehon Hotel, Muckross Road, Killarney, Co. Kerry, Ireland
South West Gnó Skillnet in association with Killarney Credit Union are delighted to host a GDPR lunchtime briefing for Accountants

Date : Next Thursday, June 21st 12-2p.m.
Complimentary light lunch included

Venue : The Brehon Hotel, Killarney.

Speaker : Liam Lynch - L2 Cyber Security Solutions.
Liam will be specifically addressing the area of GDPR for Accountants and will be available for individual questions post-briefing.

FREE ADMISSION. BOOKING ESSENTIAL AS PLACES ARE LIMITED.

Supervisory Management Skills QQI Level 6
2018-09-05 09:30 - 2018-09-14 16:30 | Merck, Tullagreen, Carrigtwohill, Co. Cork, Ireland
AIM
The aim of this programme is to equip learners with the relevant critical knowledge and skills to strengthen and develop their supervisory management skills in accordance with international best practice.

A key outcome of the programme is to deliver highly motivated supervisors and managers, equipped with a range of skills, knowledge, tools and techniques for leading, developing and fostering highly motivated teams resulting in increased productivity, profitability and competitiveness.

OBJECTIVES

Acquire the necessary skills, knowledge and attitudes required to address the roles and responsibilities of a highly effective supervisor
Demonstrate a range of supervisory and management skills that are essential for harnessing the energy of the team and achieve the critical synergy required to surpass targets.
Develop fundamental interpersonal, communication and facilitation skills that motivate and empower teams.
Conduct Performance Conversations
Achieve the confidence to deal with a variety of challenging situations and behaviours.
Explore effective work practices appropriate to the role as supervisor/line manager including the ability to train on a 1-2-1 basis and drive effective meetings.

WHO IS THIS COURSE FOR?
The programme is designed for adult learners who currently work or wish to work in a supervisory or managerialrole, or a person who wishes to work in such a role, on a casual, part time, full time or professional basis in the private, public and/or third sectors in accordance with international best practice while simultaneously achieving an accredited certification on the national and European framework of qualifications. Learners with differing prior educational achievements and prior occupational experiences are encouraged to participate in this programme.

Level 3 or equivalent life experience is a minimum entry requirement. No prior experience in supervisory management s required as all skills, knowledge and attitudes will be provided on the programme to successfully complete assessment requirements. Computer literacy and access to work processing facilities is a distinct advantage though not essential to complete the written assessment part of the programme.

Learners on this programme share a passion for working with people in a learner centred, participatory and engaging manner and strive through continuous improvement to achieve excellence in their work environment and thus enable success and profitability.

MODULE DETAILS
This programme comprises of one module, namely Supervisory Management Skills cod 6N2104 (15 credits). The specific learning outcomes are grouped into four units – 1. Supervisory Management, 2. Operational Planning, 3. Team Leadership and 4. Organisational Skills

DURATION
5 days contact time but learners should note that they will require between 10 and 20 hours own time development for course related tasks, revision and assessments.

Day One - Wednesday 5th September

Day Two - Thursday 6th September

Day Three - Friday 7th September

Day Four - Thursday 13th September

Day Five - Friday 14th September

Cost to South West Gnó Skillnet Members - €650 p/p

TRAINER:
MCX Training & Development

Coaching Skills to Support Working in Different Contexts
2018-09-07 09:00 - 2018-09-08 17:15 | Laois Education Cenre, Block Road, Portlaoise, Co. Laois, R32 CP26, Ireland

Certified Mediation Training
2018-09-12 09:00 - 2018-10-26 17:30 | O'Sullivan Solutions, Fahamore, Maharees, Castlegregory, Co. Kerry, V92 TY70, Ireland
Certified Mediation Training - Mediators’ Institute of Ireland Approved Programme

This training is ideal for HR managers, managers and supervisors/team leaders. The skills and knowledge learned will help in managing conflict in the workplace effectively, cutting stress levels, time and costs.

Course Details
South West Gnó Skillnet is delivering a Certified Mediation Training Programme. The programme covers workplace; community; and civil and commercial disputes. This training includes assessment for accreditation with the Mediators’ Institute of Ireland.

Overall Training Aim
Participants will understand the concept of mediation and the framework required for carrying out professional and effective mediations. They will develop skills for mediating between parties in different contexts and will be prepared for MII assessment.

Training Objectives
Participants will:
- Understand the core concept of mediation, its procedure and practice.
- Develop the core competencies necessary for mediating a dispute.
- Learn methods and techniques for identifying the core of the conflict.
- Be able to identify their own style of handling conflict and the changes they may need to make.
- Learn how to empower disputants to move to resolution.

Trainees have an option to go forward for certified assessment for accreditation with the Mediators’ Institute of Ireland. The MII assessment dates will be Nov 7th or 8th, 2018. Participants will be required to attend one of these dates for assessment.

Kerry (Castlegregory) Training Course Dates 2018

Block 1 - September - 12th, 13th & 17th
Block 2 - October - 3rd, 4th & 5th
Block 3 - October - 25th & 26th

The cost to SWG Skillnet members is €1,550.00 (With additional €250 for those who wish to participate in the Mediators’ Institute of Ireland assessment process).

Project Management Essentials
2018-09-12 09:15 - 2018-09-13 16:30 | Iveragh Road, Killorglin, Co. Kerry, Ireland
This course provides you with a foundation in professional project management principles.

Based on the Project Management Institute’s Guide to the Project Management Body of Knowledge (PMBOK© Guide), you will be taken through the entire project lifecycle and will be introduced to the knowledge areas needed to manage any project effectively.

Using a case study, you will complete the necessary steps to plan a project scope and schedule comprehensively. You will learn how to identify and manage risks and how to manage stakeholder expectations via communication. On completion, you will be familiar with key project management terminology and have the tools and techniques needed to manage your own projects.

Training Provider: Velopi

Continious Professional Development Training Programme
2018-09-14 09:00 - 2019-01-14 17:15 | Laois Education Cenre, Block Road, Portlaoise, Co. Laois, R32 CP26, Ireland
Programme Aims:

Module 1 - 5 (20 days)
This is an original programme teaching best professional theory and
practice. This Module’s primary focus is to develop and refine our inherent
interpersonal skills, such as perceptive, empathic listening and questioning, and our
ability to engage with others so as to create real connection, clarity, choice and
forward action.
We build on this foundation with a thorough training in the co-active coaching
model, together with selected processes from Neuro-Linguistic Programming.
We think it is valuable to have a psychological model to aid our thinking and have
chosen Transactional Analysis, widely used in business and personal development.
Throughout the programme the International Coach Federation (ICF) Core Competencies
provide the criteria and framework for evaluating participants’ growing coaching skills.

Programme Structure:
20 days in length; presented each month (Friday to Monday), over a period of five
months. To qualify you must be present for at least 18 of the 20 days

Entry Requirements:
Applicants will be required to be 25 years of age or older at the time of
commencement of the programme and to successfully complete a phone interview.
The interview process will be used to assess the applicant’s capacity to complete
the programme and will include:
• A discussion of the applicant’s reasons for wishing to do
the programme
• A discussion of the applicant’s background and experience
• The extent to which the applicant would themselves be a suitable candidate
to receive coaching
Our programme attracts mature and motivated people from a wide range of
backgrounds. We find the learning experience co-created with such a diverse and
committed group is very powerful. We believe you will too.

Qualification:
At the end of the training programme, provided you have been present
for at least 18 of the 20 training days) and completed both practical and written
assignments, you will receive a Coaching Development Certificate in Professional
Coaching Skills that states you have completed 135 Hours of ICF Approved
Coach Specific Training Hours.

View A Short Video About The Programme
www.vimeo.com/162877715

Dates: Sept 14-17, Oct 12-15, Nov 9-12, Dec 7-10, 2018. Jan 11-14, 2019.

Trainer: Ailbhe Harrington & Associates Ltd.

Programme Fee for Skillnet Members: €3,800

HR Forum
2018-09-19 09:00 - 11:30 | The Killarney Park Hotel, Town Centre, Killarney, Co. Kerry, Ireland
The next HR Forum has been scheduled for Wednesday 19th September, 2018 in the Killarney Park Hotel from 9.00am to 11.30am.

Agenda to follow.

The HR Forum was established by South West Gnó Skillnet to afford HR managers the opportunity to network, exchange knowledge, documentation & also to provide updates on new legislation. The forum is an informal meeting which also allows HR Managers to share experiences, challenges and information on various HR topics.

These forums meet on a quarterly basis or alternatively a guest speaker is arranged for a specific topic of interest.

Members are encouraged to collaborate in a very meaningful way through the sharing of information and experiences at these forums. The forums allow South West Gnó Skillnet to stay in touch with members and remain responsive to their needs.

The Forum is open to network members with a keen interest in HR issues. Please feel free to contact the network Manager if you are interested in joining the group.

Important Note:
The information provided during the HR Forum is of a general, broad, and wide-spread nature and cannot substitute for the advice of a licensed professional. A competent authority with specialised knowledge is the only one who can address the specific circumstances of your predicament.

Training Delivery and Evaluation QQI Level 6
2018-09-20 09:30 - 2018-11-30 16:30 | NPD Group, IDA Businesss Park, Garry Castle , Athlone, Co. Westmeath, Ireland
Aim
This programme aims to equip learners with the critical skills, knowledge and attitudes to the deliver and evaluate highly participatory, learner centred and varied training programmes to groups and individuals in accordance with international best practice.
Module Details
This programme comprises of one module, namely Training Delivery and Evaluation code 6N3326 (15 credits). While the course primarily focuses on Delivery and Evaluation the programme will also include short modules briefly covering the other two aspects of the Training Cycle i.e Training Needs Analysis and Programme Design.
Progression
Participants may decide at a later stage to take Training Needs Identification and Design, Level 6 code 6N3325 (15 credits) over a further 3 days and combined with the Training Delivery and Evaluation module achieve a Special Purpose Award Certificate in Training & Development 6S3372 (30 credits). All credits can subsequently contribute to an overall major award at levels 5 and/or 6 subject to conditions.
Objectives
At the end of the programme learners will be able to:

Empathise with different learning styles to effectively deliver learner centred training.
Explore and deliver facilitated training sessions and one to one training sessions in accordance with recognised models of excellence.
Work effectively with a range of learner groups, behaviours and personalities.
Design, deliver and evaluate a training programme in accordance with international best practice
Assess and establish their ‘comfort zone’ when delivering training and the impact it has on learners
Recognise the importance of reflection and seeking continuous improvement in oneself in the quest to be an excellent trainer.

Duration
5 days contact time with between 10 to 15 hours own time for course work, review and assignment.
How Will I Learn?
This course is delivered using international best practice in adult learning. As a result the programme highly participatory using a range of training tools, methods and techniques to ensure that participants get the opportunity to share experiences and knowledge, learn from each other and are given the opportunity to apply and practice the critical skills, knowledge and attitudes required to be an excellent trainer.

Training Provider: MCX Training & Development

Mental Health First Aid
2018-10-11 09:00 - 2018-10-12 17:00 | Manor West Hotel, Ratass, Tralee, Co. Kerry, Ireland
Mental Health First Aid (MHFA) is the initial help given to someone who is developing a mental health problem or who is in a mental health crisis. The first aid is given until appropriate professional support is received or until the crisis resolves. The MHFA course is a 12-hour course (4 modules, each 3 hours) that teaches people how to assist someone who is developing a mental health problem or in a mental health crisis. Course participants receive a copy of the MHFAI Manual and a Certificate of Completion. Lunch and refreshments are provided.

Training Provider: Mental Health First Aid Ireland

Dealing with Discipline
2018-11-19 12:00 - 13:30 | Dingle Benners Hotel, Main Street, Dingle, Co. Kerry, Ireland
Co-hosted by KBN & South West Gnó Skillnet.
KBN & SWG Skillnet Members: Free with promo code
General Public: €10
Tea/Coffee scones incl.
Dealing with discipline and underperformance can be challenging and stressful for employees and employers alike. In the world of work, managing underperforming employees and handling conduct-related matters is part of the job. This workshop will in particular look at:

Managing the underperformer
Handling different types of misconduct issues that require various disciplinary outcomes up to and including dismissal
Addressing the complexity of handling grievances and other contingencies raised during a disciplinary process
Importance of Employee contracts

Please click on this link to book

Supervisory Management Skills QQI Level 6
2019-01-16 09:30 - 2019-01-31 16:30 | Dublin, TBA, Dublin, Ireland
AIM
The aim of this programme is to equip learners with the relevant critical knowledge and skills to strengthen and develop their supervisory management skills in accordance with international best practice.

A key outcome of the programme is to deliver highly motivated supervisors and managers, equipped with a range of skills, knowledge, tools and techniques for leading, developing and fostering highly motivated teams resulting in increased productivity, profitability and competitiveness.

OBJECTIVES

Acquire the necessary skills, knowledge and attitudes required to address the roles and responsibilities of a highly effective supervisor
Demonstrate a range of supervisory and management skills that are essential for harnessing the energy of the team and achieve the critical synergy required to surpass targets.
Develop fundamental interpersonal, communication and facilitation skills that motivate and empower teams.
Conduct Performance Conversations
Achieve the confidence to deal with a variety of challenging situations and behaviours.
Explore effective work practices appropriate to the role as supervisor/line manager including the ability to train on a 1-2-1 basis and drive effective meetings.

WHO IS THIS COURSE FOR?
The programme is designed for adult learners who currently work or wish to work in a supervisory or managerialrole, or a person who wishes to work in such a role, on a casual, part time, full time or professional basis in the private, public and/or third sectors in accordance with international best practice while simultaneously achieving an accredited certification on the national and European framework of qualifications. Learners with differing prior educational achievements and prior occupational experiences are encouraged to participate in this programme.

Level 3 or equivalent life experience is a minimum entry requirement. No prior experience in supervisory management s required as all skills, knowledge and attitudes will be provided on the programme to successfully complete assessment requirements. Computer literacy and access to work processing facilities is a distinct advantage though not essential to complete the written assessment part of the programme.

Learners on this programme share a passion for working with people in a learner centred, participatory and engaging manner and strive through continuous improvement to achieve excellence in their work environment and thus enable success and profitability.

MODULE DETAILS
This programme comprises of one module, namely Supervisory Management Skills cod 6N2104 (15 credits). The specific learning outcomes are grouped into four units – 1. Supervisory Management, 2. Operational Planning, 3. Team Leadership and 4. Organisational Skills

DURATION
5 days contact time but learners should note that they will require between 10 and 20 hours own time development for course related tasks, revision and assessments.

Day One - January 16th

Day Two - January 23rd

Day Three - January 24th

Day Four - January 30th

Day Five - January 31st

Cost to South West Gnó Skillnet Members - €650 p/p

TRAINER:
MCX Training & Development

Time Mastery Workshop
2019-02-14 09:30 - 11:30 | Ballygarry House Hotel & Spa, Leebrook, Tralee, Co. Kerry, Ireland
Time Mastery

by ActionCOACH Business Coaching

Have you ever felt stressed or overwhelmed with all you have to do? Or that there just isn't enough time in the day? Are you tired of working hard but not getting enough done?

This workshop run in conjuction with South West Gno Skillnet, is ideal for business owners, managers and team members who are serious about achieving great success in 2019 and who understand that knowing how best to invest their time is a vital ingredient to that success.

Take the first step today in getting your time back and sign up for this workshop.
About this workshop;
You'll learn how to maximise the effectiveness of your time through :

Learning the Keys to time management in the three main ares: Self Mastery, Planning Mastery and Delegation Mastery
Time management Matrix
Default Diary System
Understanding where time goes...
The 9 top time management tips for business success

When & where

Ballygarry House Hotel & Spa
14th February 2019 between 9.30 & 11.30 am

Other information;

Invest just a couple of hours to get yourself re booted, re focused and armed with great time and stress saving tools.
Refreshments, slides and handouts included.

We hope you can make this workshop and look forward to helping you achieve your 2019 goals!
To book on this workshop please click on the link below
Book Now

Unconscious Bias Workshop
2019-02-20 09:00 - 13:00 | Fexco, Iveragh Road, Killorglin, Co. Kerry, Ireland
Manage your team members fairly and without any unconscious discrimination by identifying your hidden biases and dealing with them effectively.

Unconscious bias training programs are designed to expose people to their unconscious biases, provide tools to adjust automatic patterns of thinking, and ultimately eliminate discriminatory behaviors.

In this training, through research-based assessments and exercises, you will move from awareness to action, learning how to interrupt bias and leverage the full potential of diverse teams and colleagues in your workplace.

Trainer: TBA

HR Management QQI Level 6
2019-03-04 09:00 - 2019-04-08 17:00 | Northridge House Education Centre, St. Luke's Home, Castle Road, Mahon, Cork, Ireland
The purpose of the programme on HR (Human Resource) Management is to provide the Learners the opportunity to the study Human Resource Management and its key concepts form theoretical concepts and practical applications and is designed for those who wish to gain an introductory qualification in Human Resource Management, to enable them to work effectively and efficiently within a HRM management role having gained the required skills and finally that leaners have the abilities to ensure that all HRM legislation is complied with in all aspects of the Employment relationship.

In turn, the overarching objectives of the programme in Human Resource Management 6N3750 are to train Learners to become competent in all related areas of Human Resource Management and to have acquired the required relevant academic knowledge and HRM practices, regulations and the practical skills required to fulfil related HRM positions within an organizational setting and within the wider community and to ensure that all learners experience the best practice model of Human Resource Management.

Also in order to create a pool of potential, competent and professional HRM personal, in both Healthcare and other Business Sectors ,our programme objectives for the delivery of the Module include:
• To assist the learner in understanding the evolution of Human Resources Management
• To facilitate the learner in understanding the importance of Human Resources planning
• To facilitate the learner in preparing for the recruitment and selection process in a range of organisations
• To enable the learner to understand training and development procedures in an organisation
• To assist the learner in understanding employment legislation
• To assist the learner to develop the academic and vocational language, literacy and numeracy skills related to Human Resources Management through the medium of the indicative content
• To enable the learner to exercise substantial personal autonomy and responsibility in their conduct and implementation of HRM.
• To encourage and support learners access further education opportunities at third level and transfer to those opportunities in the future.

Learners will also acquire the skills to work to best practice standards and will be enabled those learners to become reflective practitioners in performing any related Human Resource Management role or tasks and minimize the potential for the predominance of Industrial Relations in HRM.

Assessment

Technique Weighting Format and context
Examination Theory 40% Examination of Learners will be supervised and monitored during the conduct of a Theoretical Examination of each Learner in class room setting
Skills Demonstration 30% Individual Learners will have a specified set of HRM skills individually rated by Tutor/ Assessor and record of that skill rating and scored for assessment
Project 30% Written and Word Processed presentation of a Project in HRM area to be a Minimum of 2000 Words excluding appendices, supporting documentation to be presented by each Learner for assessment

On successful completion of the component 6N3750 (Human Resources Management) learners will be awarded the component in HRM (15 credits) towards the major award 6M4587.

Entry Criteria

Students are required to have:
• A proficiency in Word and PowerPoint (or equivalent Apple Programmes)
• Competency in the English language to meet the standards of the programme (both oral and written)
• Evidence of reaching Level 5 or equivalent standard

4th, 11th, 19th &, 25th March, 1st & 8th April, 2019.

8th April 2019,(Exam & Assignment Submission)
9.30am – 5.00pm

(5 Full Days) + 1 Exam Day

€420 per South West Gnó Skillnet Member (inclusive of course materials, certification, lunch & refreshments).

Training Provider: Northridge House Education & Research Centre

A practical approach to HR for businesses who don't have a HR Manager/Department
2019-03-12 10:00 - 12:00 | The Mills, Ballyvourney, Ballyvourney, Cork, Ireland
The purpose of the workshop is to provide business’s who do not have a HR Manager / Dept with the basics HR in order to be compliant.

The Workshop will address the following:

Recruitment & Selection - do’s & don’ts.
Terms of Employment – Changes coming into effect from 4th March are you ready?
Policies – what policies do you need to have in place to ensure you are compliant?
Employee Handbook – Do you need one?
Managing performance – some simple steps to manage performance.
Discipline – What are the steps and how do you avoid an outcome resulting in a complaint to the Workplace Relations Commission.
Termination of Employment – what to watch out for!

About the trainer:

Paddie has over 20 years experience working in HR Management, working with various business types from SMEs to Hotels to Nursing Homes to Financial Institutions, most of whom do not have a HR function. Paddie has worked in both unionised and non-unionised organisations and has a practical approach to managing HR. Paddie’s main focus is on prevention and compliance and will help employers with all their HR needs while ensuring they do not end up with a legal challenge.

Booking Essential @ info@southwestgno.com / Brid on (087) 2159431.

Pre-booking is essential before Friday 8th March, 2019.

Certified Mediation Training
2019-03-20 09:00 - 2019-05-03 17:30 | O'Sullivan Solutions, Fahamore, Maharees, Castlegregory, Co. Kerry, V92 TY70, Ireland
Certified Mediation Training - Mediators’ Institute of Ireland Approved Programme

This training is ideal for HR managers, managers and supervisors/team leaders. The skills and knowledge learned will help in managing conflict in the workplace effectively, cutting stress levels, time and costs.

Course Details
South West Gnó Skillnet is delivering a Certified Mediation Training Programme. The programme covers workplace; community; and civil and commercial disputes. This training includes assessment for accreditation with the Mediators’ Institute of Ireland.

Overall Training Aim
Participants will understand the concept of mediation and the framework required for carrying out professional and effective mediations. They will develop skills for mediating between parties in different contexts and will be prepared for MII assessment.

Training Objectives
Participants will:
- Understand the core concept of mediation, its procedure and practice.
- Develop the core competencies necessary for mediating a dispute.
- Learn methods and techniques for identifying the core of the conflict.
- Be able to identify their own style of handling conflict and the changes they may need to make.
- Learn how to empower disputants to move to resolution.

Trainees have an option to go forward for certified assessment for accreditation with the Mediators’ Institute of Ireland. The MII assessment dates will be May 15th or 16th, 2018. Participants will be required to attend one of these dates for assessment.

Kerry (Castlegregory) Training Course Dates 2019

Block 1 - March - 20th, 21st, 22nd.
Block 2 - April - 10th, 11th 12th.
Block 3 - May - 2nd & 3rd.

The cost to SWG Skillnet members is €1,550.00 (With additional €250 for those who wish to participate in the Mediators’ Institute of Ireland assessment process).

ICF Certificate in Professional Coaching Skills
2019-03-22 09:00 - 2019-07-22 17:15 | Laois Education Centre, Portlaoise, Co. Laois, Ireland
Gain a recognised professional qualification as a coach on our Professional Coaching Skills programme. You will develop the attitude skills and key competencies of an effective professional coach on our established in-depth and highly experiential course.

Our trainers are ICF-accredited Master Certified and Professional Certified Coaches who also have extensive business and organisational experience. We also have an integrated mentor team who support participants on their learning journey.

Programme Summary:

Mini-Lectures Demonstrations Discussion groups

Observation & Feedback Learning by doing Reflection and Exploration

Co-Active Coaching Model Contracting Person Centred Approach

Experiential Work NLP & TA ICF Core Competencies

Ethics Supervision Personal Development

Programme Recognition:

135 ICF Approved Coach Specific Training Hours (ACSTH)

Part of an ICF Accredited Coach Training Program (ACTP)

Dates: 22nd-25th March 2019 / 26th - 29th April, 2019 / 24th - 27th May, 2019 / 21st - 24th June 2019 / 19th - 22nd July, 2019.

Trainer: Ailbhe Harrington & Associates Ltd.

Programme Fee for Skillnet Members: €4,000.

Supervisory Management Skills QQI Level 6
2019-03-25 09:30 - 2019-03-29 16:30 | Kerry Technology Park, Tralee, Co. Kerry, Ireland
AIM
The aim of this programme is to equip learners with the relevant critical knowledge and skills to strengthen and develop their supervisory management skills in accordance with international best practice.

A key outcome of the programme is to deliver highly motivated supervisors and managers, equipped with a range of skills, knowledge, tools and techniques for leading, developing and fostering highly motivated teams resulting in increased productivity, profitability and competitiveness.

OBJECTIVES

Acquire the necessary skills, knowledge and attitudes required to address the roles and responsibilities of a highly effective supervisor
Demonstrate a range of supervisory and management skills that are essential for harnessing the energy of the team and achieve the critical synergy required to surpass targets.
Develop fundamental interpersonal, communication and facilitation skills that motivate and empower teams.
Conduct Performance Conversations
Achieve the confidence to deal with a variety of challenging situations and behaviours.
Explore effective work practices appropriate to the role as supervisor/line manager including the ability to train on a 1-2-1 basis and drive effective meetings.

WHO IS THIS COURSE FOR?
The programme is designed for adult learners who currently work or wish to work in a supervisory or managerialrole, or a person who wishes to work in such a role, on a casual, part time, full time or professional basis in the private, public and/or third sectors in accordance with international best practice while simultaneously achieving an accredited certification on the national and European framework of qualifications. Learners with differing prior educational achievements and prior occupational experiences are encouraged to participate in this programme.

Level 3 or equivalent life experience is a minimum entry requirement. No prior experience in supervisory management s required as all skills, knowledge and attitudes will be provided on the programme to successfully complete assessment requirements. Computer literacy and access to work processing facilities is a distinct advantage though not essential to complete the written assessment part of the programme.

Learners on this programme share a passion for working with people in a learner centred, participatory and engaging manner and strive through continuous improvement to achieve excellence in their work environment and thus enable success and profitability.

MODULE DETAILS
This programme comprises of one module, namely Supervisory Management Skills cod 6N2104 (15 credits). The specific learning outcomes are grouped into four units – 1. Supervisory Management, 2. Operational Planning, 3. Team Leadership and 4. Organisational Skills

DURATION
5 days contact time but learners should note that they will require up to 40 hours own time development for course related tasks, revision and assessments.
25th, 26th, 27th, 28th & 29th March, 2019.

TRAINER:
MCX Training & Development

Training Delivery and Evaluation QQI Level 6
2019-04-11 09:30 - 2019-05-16 16:30 | Manor West Hotel, Ratass, Tralee, Co. Kerry, Ireland
Training Delivery and Evaluation

Programme Aim: This programme has been designed to help enable participants to develop the knowledge and skills necessary to confidently deliver tailored and planned training programmes to a range of learners, being able to assess and evaluate methods used while adhering to specific learning outcomes. On completion of this programme participants will be capable of delivering a successful training programme to a group of learners, fully understanding the whole training cycle process. This programme is also worth 15 credits towards the special purpose award in Training and Development 6S3372

Participants of this programme will:
 Have acquired the skills to understand the concepts and theories that underline the delivery and evaluation of training
 Understand how to out together a successful training programme including the learning environment, the trainer, learning methodologies and group dynamics
 Be capable of delivering appropriate training content and materials using training aids
 Device appropriate evaluation tools, techniques and approaches for a training
 Report on your training programme including areas of success and improvements

Programme Content
 Concepts and theories in adult education
 The Learning environment, the trainer and learning methodologies
 Current legislations that impact adult education and delivery
 Evaluation models, approaches, tools and techniques used to monitor training
 Appropriate training content, materials and aids
 Delivering a training programme
 Providing constructive feedback
 Reporting on training programmes in-cluding identification of successes and improvement

This programme will run for 6 Contact Days (Thursdays) 11th, 18th & 25th April, and 2nd, 9th & 16th May, 2019 and will require participants to complete some work in their own time.

Training Provider: HCT Learning

Microsoft Excel Intermediate
2019-06-05 09:30 - 16:30 | The Brehon Hotel, Muckross Road, Killarney, Co. Kerry, Ireland
This course is specifically for those who already have some experience of Excel and know how to input data into a spreadsheet. It will specifically be of interest to those who are working on spreadsheets created by others but want to know how to set up and manage their own workbooks.

The course content may include the items listed below.
Charts, Sheet Layout and Formatting are covered at Level 1 - Introduction

Review of Excel Basics.
• Understanding the difference between “relative” and “absolute” cell references.
• Understanding and using dates in calculations.
• Creating Custom formats for dates and numbers.
• Using the IF function.
• Using VLOOKUP and HLOOKUP functions.
• Using the SUMIF(s), COUNTIF(s) and AVERAGEIF(s) functions.
• Conditional Formatting.
• Working with Text and using common TEXT functions.
• Importing data from other sources.
• Understand how to construct an effective database within Excel.
• Create basic PivotTables in order to manipulate large tables of data.

Course Fee: €90

Places limited to 10 and will be allocated to first come / pre-paid.

Regards.

Microsoft Excel Advanced
2019-06-25 09:30 - 16:30 | The Brehon Hotel, Muckross Road, Killarney, Co. Kerry, Ireland
This intensive course will prepare you for your continued lifelong learning of Excel. It will concentrate on functions and formulas and how to manage, manipulate and extract data. It will show you how to create complex formulas. It will teach you how to design and create large databases with inbuilt controls, so that you and your colleagues get the most from Excel.

Participants who attend this Advanced Level course should have a very good knowledge of formulas and should be creating them on a regular basis. You should already understand and use of all the items covered on the Intermediate level course, including the IF and VLOOKUP functions. You should know the difference between Absolute and Relative cell referencing and a knowledge of basic Charts and formatting is advised also.

The course content will include the items listed below. Items not listed here are covered at another level. Some items may not be covered due to time constraints, but all will be covered in the notes.
VBA, Dashboards and Add-Ins are not covered on this course.

Review of KEY Intermediate Excel Content.
• Nesting functions within other functions.
• Advanced Lookup Functions.
• Use Data Validation to force compliance with input standards.
• Creating dynamic dropdown lists.
• Working with Tables within Excel.
• Using Named Cells and Named Ranges.
• Protect a document and specific cells.
• Dealing with error messages in formulas.
• Recording a basic Macro (no VBA) and assign it to a macro button.
• Create and use a Pivot Table.
• Field Settings.
• Creating Formulas in Pivot Tables.

Course Fee: €90

Places limited to 10 and will be allocated to first come / pre-paid.

Level 3 Food Safety Training
2019-09-10 - 2019-10-01 | Vienna Woods Hotel, Vienna Woods Hotel, Dunkettle, Glanmire, Co. Cork, T45 V065, Glanmire, Cork, T45 V065, Cork, Ireland
The Management of Food Safety programme certified by the NHP is designed for senior personnel to provide them with a comprehensive overview of the elements required to establish and maintain an effective food safety management system.

The course is also suitable for those interested in delivering Level 1 Food Safety Training.

This training is mapped to Level 3 on the Food Safety Authority of Ireland (FSAI) training framework. All trainees will receive a Level 3 Certificate in the Management of Food Safety.

Topics Covered Include:

Food Borne Diseases and Food Poisoning
Hazard Analysis Critical Control Points
Food Purchasing and Storage
Food Preservation
Personal Hygiene, Legislation& Safety
Design and Construction of Food Premises and Equipment
Control of Insects and Rodents
Cleaning and Disinfection
The Management of food hygiene based on HACCP principles.

Why is this training important?

Anyone working in a supervisory or management position in the food business is not only responsible but also accountable for food safety. It is therefore vital they are equipped with both the knowledge and confidence to do their job effectively.

Who is this course suited to?

Those responsible for the food safety management system.
Those responsible for supervising or monitoring staff in terms of food safety.
Supervisors, Managers and other key members of staff within the food business.
Anyone responsible for updating the food safety management system or resolving non-compliance identified by the regulatory authority.

Learning Outcomes

Learners will have the ability to implement and update the food safety management system.
Understand the concept of hazards ad the risks associated with them.
Understand the techniques involved in controlling and monitoring food safety.
Appreciate the risks linked to cross contamination.
Understand the importance of hygiene standards within a food business and the techniques to ensure adequate hygiene levels.

Duration –

10th September - Day 1: 9am – 4pm

17th September - Day 2: 9am – 4pm

24th September - Day 3: 9am – 4pm

1st October - Day 4: 9am – 1pm

4 days in total. 3 days of learning with day 3 given to revision in the morning and exam in the afternoon. A straight forward project will need to be completed within 4 weeks of the date of the exam.

Certified Mediation Training
2019-09-11 09:00 - 2019-10-25 17:30 | O'Sullivan Solutions, Fahamore, Maharees, Castlegregory, Co. Kerry, V92 TY70, Ireland
Certified Mediation Training - Mediators’ Institute of Ireland Approved Programme

This training is ideal for HR managers, managers and supervisors/team leaders. The skills and knowledge learned will help in managing conflict in the workplace effectively, cutting stress levels, time and costs.

Course Details
South West Gnó Skillnet is delivering a Certified Mediation Training Programme. The programme covers workplace; community; and civil and commercial disputes. This training includes assessment for accreditation with the Mediators’ Institute of Ireland.

Overall Training Aim
Participants will understand the concept of mediation and the framework required for carrying out professional and effective mediations. They will develop skills for mediating between parties in different contexts and will be prepared for MII assessment.

Training Objectives
Participants will:
- Understand the core concept of mediation, its procedure and practice.
- Develop the core competencies necessary for mediating a dispute.
- Learn methods and techniques for identifying the core of the conflict.
- Be able to identify their own style of handling conflict and the changes they may need to make.
- Learn how to empower disputants to move to resolution.

Trainees have an option to go forward for certified assessment for accreditation with the Mediators’ Institute of Ireland. The MII assessment dates will be November 6th or 7th, 2019. Participants will be required to attend one of these dates for assessment.

Kerry (Castlegregory) Training Course Dates 2019

Block 1 - September - 11th, 12th & 13th
Block 2 - October - 2nd, 3rd & 4th
Block 3 - October - 24th & 25th

The cost to SWG Skillnet members is €1,550.00 (With additional €250 for those who wish to participate in the Mediators’ Institute of Ireland assessment process).

ICF Certificate in Professional Coaching Skills
2019-09-13 09:00 - 2020-01-13 17:15 | Laois Education Centre, Portlaoise, Portlaoise, Laois, Ireland
Gain a recognised professional qualification as a coach on our Professional Coaching Skills programme. You will develop the attitude skills and key competencies of an effective professional coach on our established in-depth and highly experiential course.

Our trainers are ICF-accredited Master Certified and Professional Certified Coaches who also have extensive business and organisational experience. We also have an integrated mentor team who support participants on their learning journey.

Programme Summary:

Mini-Lectures Demonstrations Discussion groups

Observation & Feedback Learning by doing Reflection and Exploration

Co-Active Coaching Model Contracting Person Centred Approach

Experiential Work NLP & TA ICF Core Competencies

Ethics Supervision Personal Development

Programme Recognition:

135 ICF Approved Coach Specific Training Hours (ACSTH)

Part of an ICF Accredited Coach Training Program (ACTP)

Dates: 13th - 16th September 2019 / 11th - 14th October 2019 / 15th - 18th November 2019 / 13th - 16th December 2019 / 10th - 13th January 2020

Trainer: Ailbhe Harrington & Associates Ltd.

Programme Fee for Skillnet Members: €4,000.

QQI Level 6 Human Resources Management
2019-09-21 09:30 - 2019-11-23 17:00 | Northridge House Education Centre, St. Luke's Home, Castle Road, Mahon, Cork, Ireland
Dates
Time

21st September 2019
9.30am – 5.00pm

28th September 2019
9.30am – 5.00pm

19th October 2019
9.30am – 5.00pm

9th November 2019
9.30am – 5.00pm

16th November 2019
9.30am - 5.00pm

23rd November 2019
9.30am – 5.00pm

The purpose of the programme on Human Resource Management is to provide the Learners the opportunity to the study Human Resource Management and its key concepts form theoretical concepts and practical applications and is designed for those who wish to gain an introductory qualification in Human Resource Management, to enable them to work effectively and efficiently within a HRM management role having gained the required skills and finally that leaners have the abilities to ensure that all HRM legislation is complied with in all aspects of the Employment relationship.

In turn, the overarching objectives of the programme in Human Resource Management 6N3750 are to train Learners to become competent in all related areas of Human Resource Management and to have acquired the required relevant academic knowledge and HRM practices, regulations and the practical skills required to fulfil related HRM positions within an organizational setting and within the wider community and to ensure that all learners experience the best practice model of Human Resource Management.

Also in order to create a pool of potential, competent and professional HRM personal, in both Healthcare and other Business Sectors ,our programme objectives for the delivery of the Module include:

To assist the learner in understanding the evolution of Human Resources Management
To facilitate the learner in understanding the importance of Human Resources planning
To facilitate the learner in preparing for the recruitment and selection process in a range of organisations
To enable the learner to understand training and development procedures in an organisation
To assist the learner in understanding employment legislation
To assist the learner to develop the academic and vocational language, literacy and numeracy skills related to Human Resources Management through the medium of the indicative content
To enable the learner to exercise substantial personal autonomy and responsibility in their conduct and implementation of HRM.
To encourage and support learners access further education opportunities at third level and transfer to those opportunities in the future.

Learners will also acquire the skills to work to best practice standards and will be enabled those learners to become reflective practitioners in performing any related Human Resource Management role or tasks and minimize the potential for the predominance of Industrial Relations in HRM.

Assessment

Technique
Weighting
Format and context

Examination Theory
40%
Examination of Learners will be supervised and monitored during the conduct of a Theoretical Examination of each Learner in class room setting

Skills Demonstration
30%
Individual Learners will have a specified set of HRM skills individually rated by Tutor/ Assessor and record of that skill rating and scored for assessment

Project
30%
Written and Word Processed presentation of a Project in HRM area to be a Minimum of 2000 Words excluding appendices, supporting documentation to be presented by each Learner for assessment

On successful completion of the component 6N3750 (Human Resources Management) learners will be awarded the component in HRM (15 credits) towards the major award 6M4587.

Entry Criteria

Students are required to have:

A proficiency in Word and PowerPoint (or equivalent Apple Programmes)
Competency in the English language to meet the standards of the programme (both oral and written)
Evidence of reaching Level 5 or equivalent standard

Cost: €525.00

Special Rate of €420.00 available for those working in the Private Sector if Registered with South West Gno. Bookings to: info@southwestgno.com

ENQUIRIES TO CLAIRE: claire.coakley@tlukeshome.ie

Mental Health First Aid
2019-10-07 09:00 - 2019-10-08 17:00 | The Killarney Park Hotel, Town Centre, Killarney, Co. Kerry, Ireland
The MHFA Course has been shown to help people grow in confidence, learn new skills and even help their own mental health, all the while challenging the stigma surrounding mental health in Ireland.

Mental Health First Aid (MHFA) is the initial help given to someone who is developing a mental health problem or who is in a mental health crisis. The first aid is given until appropriate professional support is received or until the crisis resolves. The MHFA course is a 12-hour course (4 modules, each 3 hours) that teaches people how to assist someone who is developing a mental health problem or in a mental health crisis. Course participants receive a copy of the MHFAI Manual and a Certificate of Completion.

Course Fee: €200.00

Leadership Training
2020-01-07 09:00 - 2020-01-31 16:30 | Mayo, Mayo, Mayo, Mayo, Ireland
A simple definition is that leadership is the art of motivating a group of people to act towards achieving a common goal. This Leadership Training course is perfect for developing leaders in organisations who want to gain an understanding of their leadership style and hone their skills for future success. This unique course will take developing leaders and put them through their paces. At the end of the workshop, each learner will have identified their preferred leadership style and key areas to work on to become a more effective leader.

Dates – TBC

If you would like to contact us, then please do not hesitate to do so via any of the means below.

Email: info@southwestgno.com

Tel: +353 (0)64 6636622

Telephone: 087 215 9431

Fax: (066) 9156348

Counter Balance & Side Shift Refresher Training
2020-01-18
Regular refresher training is recommended to keep Fork Lift Truck operators safe and to sharpen operator techniques. HSA guidance on forklift trucks states that operators should undergo refresher training to keep them from developing bad habits, or if and when their work practices change. This course is suitable for experienced operators who require a refresher course.

Objectives
On completion of this course participants will be able to:

List key features of relevant legislation
Display sharpened operating skills
Rectify bad habits
Reinforce safe practice
Safety appreciation and legislation
Operator safety
Operating practice
Daily inspection
Engineering principles
Practical competence

Who should attend?

Certified Drivers who have had adequate basic training should consider attendance at this course. They should have previously been certified but now require their skills to be updated, due to long intervals of time between operating lift trucks, or changes in work practices have occurred, or there is evidence of deterioration in operating performance.

Dates – TBC

If you would like to contact us, then please do not hesitate to do so via any of the means below.

Email: info@southwestgno.com

Tel: +353 (0)64 6636622

Telephone: 087 215 9431

Fax: (066) 9156348

VNA/Turrett Refresher Training
2020-01-25
Turret truck training teaches how to operate turret trucks safely and how to use them properly in warehouses.

This one day course is designed for experienced operators who already hold a certificate in forklift driving and their certificate needs to be refreshed.

All of our instructors are trained to the approved and accredited RTITB standard. These certificates are valid for 3 years.

On completion of this course, participants will be able to:

List the key features of relevant legislation
Rectify any bad habits
Reinforce safe practice
Display sharpened operating skills

Course Programme

Safety Legislation
Operator safety
Operating practice
Daily inspection
Written test
Practical competence test

Duration: 1 day per course

Participants: 4 participants maximum per course

Exact dates – TBC

If you would like to contact us, then please do not hesitate to do so via any of the means below.

Email: info@southwestgno.com

Tel: +353 (0)64 6636622

Telephone: 087 215 9431

Fax: (066) 9156348

Shaping Conversations for Success
2020-01-28 - 2020-01-29
“To get to the next level of greatness depends on the quality of the culture, which depends on the quality of the relationships, which depends on the quality of the conversations. Everything happens through conversations” Judith E. Glaser

Aims of the programme include:

Develop stronger self-awareness of personal communication styles and the impact on internal/external customers.
Build trust and engagement through more effective conversational skills and interactions.
Become aware of what Conversational Intelligence and its effectiveness in Navigating the Conversational Highway
Deconstruct Conflict to refocus, reframe and redirect

The brief is to initially offer a one day programme. The following programme is built around the aim of developing more effective conscious conversational skills.

Effective communication skills are vitally important to developing professional and personal relationships. Relationships begin and grow (and die) through communication, and the quality of communication influences the quality of the relationships. Without good communication skills one's effectiveness in all roles in life be they professional, leader, manager, parent, friend, spouse, etc., is limited.

The objective of the Programme is to develop and enhance communication and conversational skills through increased self-awareness resulting in a deeper personal understanding of self, our attitudes, our behaviours and the impact of our communication style on others.

Understanding and managing oneself is a core competency that touches every aspect of personal effectiveness. We are all somewhat different in style and preferences. As we learn more about our own makeup, we are able to make better sense of experiences and wiser personal decisions.

Exact dates – TBC

If you would like to contact us, then please do not hesitate to do so via any of the means below.

Email: info@southwestgno.com

Tel: +353 (0)64 6636622

Telephone: 087 215 9431

Fax: (066) 9156348

VDU/Ergonomic Assessor Training
2020-01-30 08:30 - 13:00
This programme is very practical and will give participants the skills and knowledge required to carry out VDU Assessments within their workplace.This course is designed to enable the learner to perform ergonomic risk assessments in their workplace. It will also give information to learners to assist their employers in fulfilling their statutory obligations under the Safety, Health & Welfare (General Application) Regulations 2007; Chapter 5 of Part 2.

Course Objectives:

On completion of this course, learners will be able to:

List the duties of the employer under the Safety, Health & Welfare (General Application) Regulations 2007; Chapter 5 of Part 2.
Understand what the minimum requirements are under the VDURegulations
Carry out an Ergonomic Risk Assessment
Advise operators on safe work methods

Course Programme:

Health & Safety Legislation as it applies to working with VDU’s
Identify the hazards & risks associated with working with Visual Display Units
Ergonomics – The role of ergonomics in workstation assessments
Eye & Eyesight Testing
Typical hazards – Work Related Upper Limb Disorders, Eye strain & fatigue, Musculoskeletal Disorders
Carrying out a Workstation Assessment

Exact dates – TBC

If you would like to contact us, then please do not hesitate to do so via any of the means below.

Email: info@southwestgno.com

Tel: +353 (0)64 6636622

Telephone: 087 215 9431

Fax: (066) 9156348

Safety and Health at Work-QQI Level 5
2020-02-01 - 2020-02-29 | Co. Kerry, Kerry, Kerry, Co. Kerry, Ireland
The purpose of this programme is to give participants a broad knowledge of the management of health and safety in the workplace. The course is ideally suited to personnel who either wish to progress within the field of health and safety management or who have an element of safety responsibility within their current employment.

At the end of this programme participants will understand the legal framework applicable to employers, employees and contractors. Participants will also be able to carry out both basic risk assessment and accident/incident investigation. They will also understand the essential components of the company safety statement and will be in a position to identify training needs required to secure a safer work environment.

Dates - TBC

If you would like to contact us, then please do not hesitate to do so via any of the means below.

Email: info@southwestgno.com

Tel: +353 (0)64 6636622

Telephone: 087 215 9431

Fax: (066) 9156348

The Mediator's Toolkit Training
2020-02-06 09:00 - 2020-02-07 17:30
The aim of this programme is that participants will learn how to formulate and ask incisive questions, drawn from a range of theoretical propositions, to introduce new information, clarify existing information and safely challenge and shift any entrenched thinking of parties in mediation. This is the key to reaching successful and sustainable mediation agreements.
Training Objectives

To introduce, describe and explain the purpose and focus of the S Questions Model so that participants will be able to implement the theoretical learning in practice.
To demonstrate the use of the S Questions Model through filmed roleplayed examples to embed the practical application of its learning.
To radically sharpen, focus, and improve the questioning skills of the participants so that their work with mediation parties will affect a shift in parties’ thinking and approach to their conflict.

Training Outcomes

Learn the theory and purpose behind each S4: Shift Thinking question type from the S Questions Model - why it works, how to build the question and strategically use it for a successful outcome.
Be able to apply their newly gained knowledge and theory in formulating and asking gentle, safe, penetrating and paradigm-shifting questions.
Know how the distortion, deletion and deficit of communicated information can hinder solution.
Know and understand the physiological changes that occur when parties are in conflict and will be able to work constructively and confidently with a person in this physiological state.
Know how to use the S Questions Model in separate private mediation sessions, both before the first joint meeting and during caucus meetings, to facilitate parties:

To untangle their thinking and gain clarity and focus around their issues.
To voice and vent negative emotions safely so they can start to think cognitively.
To become congruent in their communication.
To start the journey of a paradigm shift in their thinking before the joint session.

Know how to use the S Questions Model in joint mediation sessions:

To create a safe space for both parties to share their thoughts and views.
To allow for the introduction of new and clarified information to the parties so that a paradigm shift in their thinking and approach can occur.
To create mutual understanding between parties.
To move parties to a state where they are cognitively able to identify solutions and agreements that are sustainable and that will meet the needs and underlying interests of both of them.

Training Content

Theoretical background underpinning the development and application of the S Questions Model in creating a paradigm shift in the thinking and approach of conflicting parties.
How the distortion, deletion and deficit of communicated information can block conflict solution.
Introduction and overview of the S Questions Model and its four dimensions:S1: Subject Matter Dimension of Questions, S2: Structure Dimension of Questions, S3: Seeking Information Dimension of Questions, S4: Shift Thinking Dimension of Questions
In-depth learning about the S4: Shift Thinking Dimension of Questions - how they work, how to build these questions and when to use them
Hazard Warnings regarding the use of the S Questions Model
Demonstration film showing the application of the S4: Shift Thinking Dimension of Questions in case scenarios with resulting outcomes.

Dates – TBC

If you would like to contact us, then please do not hesitate to do so via any of the means below.

Email: info@southwestgno.com

Tel: +353 (0)64 6636622

Telephone: 087 215 9431

Fax: (066) 9156348

Time Mastery Workshop
2020-02-06 10:00 - 13:00 | Co. Kerry, Kerry, Kerry, Co. Kerry, Ireland
Have you ever felt stressed or overwhelmed with all you have to do? Or that there just isn’t enough time in the day? Are you tired of working hard but not getting enough done?

This workshop is ideal for business owners, managers and team members who are serious about achieving great success in 2020 and who understand that knowing how best to invest their time is a vital ingredient to that success.

Take the first step today in getting your time back and sign up for this workshop.

About this workshop;

You’ll learn how to maximise the effectiveness of your time through :

Learning the Keys to time management in the three main ares: Self Mastery, Planning Mastery and Delegation Mastery
Time management Matrix
Default Diary System
Understanding where time goes…
The 9 top time management tips for business success

Dates – TBC

If you would like to contact us, then please do not hesitate to do so via any of the means below.

Email: info@southwestgno.com

Tel: +353 (0)64 6636622

Telephone: 087 215 9431

Fax: (066) 9156348

Building Personal Resilience Masterclass
2020-02-07 09:00 - 13:00 | Co. Kerry, Kerry, Kerry, Co. Kerry, Ireland
Resilience is the ability to thrive on positive stress and avoid distress. How do we manage the situations that create stress and recover from these with motivation and a sense of well-being? The workshop is suitable for anyone with a personal or professional interest in building resilience. This includes HR professionals, Learning and Development specialists, teachers and educators, trainers and consultants and operational managers.

The masterclass covers 3 evidence- based strategies for managing stress and flourishing under pressure; reframing stress, responding effectively and relating well to others especially during times of pressure.
• Reframe stress: Resilient people can reframe their stress and make it their friend, not foe, by using simple positive psychology tools which counter defeatist thinking with an optimistic mindset. This section covers the most recent research on managing stress. It covers unhelpful thinking patterns and ways to focus on strengths not weaknesses.
• Respond effectively: With a little effort, we can retrain the brain’s ability to cope with the daily challenges of life by using simple strategies. We cover a range of wellbeing exercises including short mindfulness, stress busters and focus exercises that strengthen one’s ability to cope under pressure. We give each participant a wellbeing menu of 25 skills
• Relate to others: learning how to reach out to key resources is a skill of all resilient people. Building relationships takes practice. We look at how to achieve the 5 to 1 ratio of positive to negative interactions to create thriving relationships and teams. People often forget how resilient they are when the pressure increases. We also discussed sharing resilience skills within the group and planning to adopt simple resilience habits to build personal resilience.

Dates – TBC

If you would like to contact us, then please do not hesitate to do so via any of the means below.

Email: info@southwestgno.com

Tel: +353 (0)64 6636622

Telephone: 087 215 9431

Fax: (066) 9156348

Excel - Intelligent Database Design and Pivot Tables
2020-02-11 09:00 - 16:30
Overview

Pivot Tables allow users to reach beyond the obvious data to design, arrange and manipulate data at a deeper level. Ensure that your data is cleaned and correct. Design databases which are robust and foolproof. Create stunning reports and graphics for ongoing ease of use.

Syllabus

Work with text features of Excel to clean imported data.
Understand how to construct an effective database within Excel.
Work with Tables to future-proof data entry.
Create Control Sheets for data variables.
Use Data Validation to force compliance with input standards.
Creating dynamic dropdown lists, with sub categories.
Create and use Pivot Tables.
Active Field Settings.
Creating Formulas in Pivot Tables.
Rearranging/filtering Pivot Tables.
Grouping data in Pivot Tables.

Slicers and timelines.
Replacing and adding to monthly data with ease.
Summarising data and presenting numbers effectively.
Updating and Refreshing options.
Working with totals and subtotals.
Control Pivot Table options and report layout.
Drill down to find the data behind the results.
Create Pivot Charts and use them in the design of mini dashboards.
Apply Conditional Formatting to Pivot Tables.

Dates – TBC

If you would like to contact us, then please do not hesitate to do so via any of the means below.

Email: info@southwestgno.com

Tel: +353 (0)64 6636622

Telephone: 087 215 9431

Fax: (066) 9156348

Employment Law Update
2020-02-12 09:30 - 17:00 | Killarney, Co. Kerry, Killarney, Killarney, Ireland
Programme Overview:
This one-day programme is designed for those who would benefit from an update on current case law and best practice in the areas of employment law and HR. Those attending will build their competence and confidence in these critical areas by ensuring that they have the most up to date legal and case law approaches.
Programme Outcomes:
On completion of the programme, participants will:

Have a clear understanding of the current issues arising in key areas of employment legislation
Be capable of dealing with queries and questions on each of the topics covered
Confidently look at policies and procedures that are currently in place with a critical eye
Acquire the current best practice approach to dealing with issues
Understand current case law and be aware of new issues that are arising almost daily
Have the tools for dealing with complex employment relationships
Spot potential risks for their organisation of possible claims from current or ex-employees
Have an overview and understanding of key aspects of employment legislation

Approach:
The law, by statute and judgement, is placing an ever-increasing burden on the employment relationships. Failure to comply with the law is both costly and time-consuming. Experienced Ibec staff who deal with a variety of real life situations on a daily basis present this course. They will present the issues in a practical manner illustrating the key points with the use of realistic case examples and case law.
Who Should Attend?
Managers and HR specialists whose responsibilities require them to understand employment law and to be up to date with case law and practice.

Trainer : IBEC

If you would like to contact us, then please do not hesitate to do so via any of the means below.

Email: info@southwestgno.com

Tel: +353 (0)64 6636622

Telephone: 087 215 9431

Fax: (066) 9156348

Emotional Intelligence Workshop
2020-02-13 09:00 - 2020-02-14 13:00 | Co. Kerry, Kerry, Kerry, Co. Kerry, Ireland
Become more self-aware of your emotions and learn how to interpret others. Managing reactions of others in the workplace effectively is important to the success of the team. Being able to interpret other emotions is what sets a leader apart from a manager. The skills to identify emotional triggers are key to emotional intelligence.

We believe, that Emotional Intelligence (EQ) is more important than one's intelligence (IQ) in attaining success. As individuals our success and the success of our careers, professions and jobs depend on our ability to read other people’s signals and react appropriately to them. Therefore, each one of us must develop the mature emotional intelligence skills required to better understand, empathize and negotiate with other people — particularly as the economy has become more global. Otherwise, success will elude us in our lives and careers.

“Your EQ is the level of your ability to understand other people, what motivates them and how to work cooperatively with them,” says Howard Gardner, the influential Harvard theorist.

The workshop is highly participative and will focus on providing an opportunity for participants to practise the skills needed to gain better emotional intelligence.

Dates – TBC

If you would like to contact us, then please do not hesitate to do so via any of the means below.

Email: info@southwestgno.com

Tel: +353 (0)64 6636622

Telephone: 087 215 9431

Fax: (066) 9156348

PMP exam preparation course
2020-02-17 - 2020-02-25 | Co. Kerry, Kerry, Kerry, Co. Kerry, Ireland
PMP exam preparation course supports you from the PMP application process right through to success at the PMP certification exam.

This course provides a detailed exploration of the syllabus and will explain the exam policies and procedures. Using sample exams covering the core exam material you will be exposed to questions having the same format as those in the actual exam.

You will get post-course support from the PMP certified tutor and have unlimited access to our Exam Simulator which provides full trial exams to ensure you are well prepared to pass the PMP exam.

Dates – TBC

If you would like to contact us, then please do not hesitate to do so via any of the means below.

Email: info@southwestgno.com

Tel: +353 (0)64 6636622

Telephone: 087 215 9431

Fax: (066) 9156348

Shaping Conversations for Success
2020-02-25 - 2020-02-26 | Co. Kerry, Kerry, Kerry, Co. Kerry, Ireland

Excel Level 2 - Intermediate
2020-02-25 09:00 - 16:30
At the end of this course participants will have a better understanding of how formulas are constructed and will have a thorough knowledge of how to structure a spreadsheet and database within Excel.

This course is specifically for those who already have some experience of Excel and know how to input data and format a spreadsheet. It will specifically be of interest to those who are working on spreadsheets created by others but want to know how to set up and manage their own workbooks. You should already know how to create charts.

Charts, Sheet Layout and Formatting are covered at Level 1 - Introduction.
Items not listed here (including PivotTables and Macros) are not covered on this course and are covered at a higher level.

Syllabus

Understanding the difference between “relative” and “absolute” cell references.
Defined Names of cells and ranges and using the Name Manager.
Create custom formats for dates and numbers.
Use the IF function.
Understand and use the VLOOKUP and HLOOKUP functions.

Learn how to use the SUMIF(s), COUNTIF(s) and AVERAGEIF(s) functions.
Work with Text by using the common Text functions.
Import data from other systems and clean it up.
Review the basics from Level 1 Excel
Average - AverageIF - AverageIFs - Clean - Concatenate - Count - CountIF - CountIFs - CountA - Countblank - Exact - HLookup - IF - Left - Lower - Max - Mid - Min - Now - Proper - Right - Sum - SumIF - SumIFS - Today - Trim - Upper - VLookUp

Dates – TBC

If you would like to contact us, then please do not hesitate to do so via any of the means below.

Email: info@southwestgno.com

Tel: +353 (0)64 6636622

Telephone: 087 215 9431

Fax: (066) 9156348

Coaching Skills to Support Working in Different Contexts
2020-03-06 - 2020-03-07
Programme Aims & Outlines

The aim of this module is to provide the learner with further knowledge of the issues associated with the use of coaching in a number of different professional contexts e.g. organisations, businesses, education and community. The module will focus on the complexities of contracting in organisations, the challenges of internal coaching, systems thinking, supervision and results from case studies/research.

The beginning of each day will allow time for connecting with each other and then there will be time for reflection at the end of each day. The days will be a mixture of knowledge inputs and practical activities.

Session 1 – Coaching from a systems perspective

Session 2 – The Complexity of the Coaching Contract

Session 3 – The Role of the Internal Coach

Session 4 – Coaching Supervision

Session 5 – Coaching in Different Contexts e.g. educational, community, environments etc.

Evaluation & Feedback

Final Reflection and Ending

Exact dates – TBC

If you would like to contact us, then please do not hesitate to do so via any of the means below.

Email: info@southwestgno.com

Tel: +353 (0)64 6636622

Telephone: 087 215 9431

Fax: (066) 9156348

Learn Together to Work Together
2020-03-09 - 2020-03-11
The aim of this programme is to enhance the critical skills, knowledge and attitudes of office based staff members to maximise daily results by working a) smartly, b) collaboratively and c) with emotional intelligence.

Objectives

At the end of this programme participants will be able to

List the seven intelligences, define Emotional Intelligence and develop a greater understanding of oneself (Intra personal Intelligence) and how other people are 'wired' (Interpersonal Intelligence)
Recognise/admire differing types of 'wiring‘ and modify behavior and communication styles accordingly to achieve respectful and fruitful interactions on a daily basis.
Apply a structure and process for facilitating consultative decision making and collaborative problem solving.
Give and receive constructive feedback
Manage time effectively by employing ‘best in class’ tools and practices.

Exact dates & Time– TBC

If you would like to contact us, then please do not hesitate to do so via any of the means below.

Email: info@southwestgno.com

Tel: +353 (0)64 6636622

Telephone: 087 215 9431

Fax: (066) 9156348

HR Forum
2020-03-11 09:00 - 12:00 | Great Southern Killarney, Town Centre, Killarney, Co. Kerry, Ireland
The next HR Forum has been scheduled for Wednesday 11th March, 2020 in the Great Southern Hotel,Killarney from 9.00am to 12.00am.

Agenda to follow.

The HR Forum was established by South West Gnó Skillnet to afford HR managers the opportunity to network, exchange knowledge, documentation & also to provide updates on new legislation. The forum is an informal meeting which also allows HR Managers to share experiences, challenges and information on various HR topics.

These forums meet on a quarterly basis or alternatively a guest speaker is arranged for a specific topic of interest.

Members are encouraged to collaborate in a very meaningful way through the sharing of information and experiences at these forums. The forums allow South West Gnó Skillnet to stay in touch with members and remain responsive to their needs.

The Forum is open to network members with a keen interest in HR issues. Please feel free to contact the network Manager if you are interested in joining the group.

Important Note:
The information provided during the HR Forum is of a general, broad, and wide-spread nature and cannot substitute for the advice of a licensed professional. A competent authority with specialised knowledge is the only one who can address the specific circumstances of your predicament.

Webinar 25th of March 2020 at 12 o'clock - HR Guidance for Employers in Challenging Times.
2020-03-25 00:00 - 00:45
**Webinar 25th of March 2020 at 12 o'clock** - HR Guidance for Employers in Challenging Times.
Please follow the link to register:https://attendee.gotowebinar.com/regist…/2033616430574639885

The Mediator's Toolkit Training
2020-05-07 - 2020-05-08 | Central Hotel Dublin, Central Hotel, Dublin, Dublin, D02 E044, Dublin, Ireland
The aim of this programme is that participants will learn how to formulate and ask incisive questions, drawn from a range of theoretical propositions, to introduce new information, clarify existing information and safely challenge and shift any entrenched thinking of parties in mediation. This is the key to reaching successful and sustainable mediation agreements.
Training Objectives

To introduce, describe and explain the purpose and focus of the S Questions Model so that participants will be able to implement the theoretical learning in practice.
To demonstrate the use of the S Questions Model through filmed roleplayed examples to embed the practical application of its learning.
To radically sharpen, focus, and improve the questioning skills of the participants so that their work with mediation parties will affect a shift in parties’ thinking and approach to their conflict.

Training Outcomes

Learn the theory and purpose behind each S4: Shift Thinking question type from the S Questions Model – why it works, how to build the question and strategically use it for a successful outcome.
Be able to apply their newly gained knowledge and theory in formulating and asking gentle, safe, penetrating and paradigm-shifting questions.
Know how the distortion, deletion and deficit of communicated information can hinder solution.
Know and understand the physiological changes that occur when parties are in conflict and will be able to work constructively and confidently with a person in this physiological state.
Know how to use the S Questions Model in separate private mediation sessions, both before the first joint meeting and during caucus meetings, to facilitate parties:

To untangle their thinking and gain clarity and focus around their issues.
To voice and vent negative emotions safely so they can start to think cognitively.
To become congruent in their communication.
To start the journey of a paradigm shift in their thinking before the joint session.

Know how to use the S Questions Model in joint mediation sessions:

To create a safe space for both parties to share their thoughts and views.
To allow for the introduction of new and clarified information to the parties so that a paradigm shift in their thinking and approach can occur.
To create mutual understanding between parties.
To move parties to a state where they are cognitively able to identify solutions and agreements that are sustainable and that will meet the needs and underlying interests of both of them.

Training Content

Theoretical background underpinning the development and application of the S Questions Model in creating a paradigm shift in the thinking and approach of conflicting parties.
How the distortion, deletion and deficit of communicated information can block conflict solution.
Introduction and overview of the S Questions Model and its four dimensions:S1: Subject Matter Dimension of Questions, S2: Structure Dimension of Questions, S3: Seeking Information Dimension of Questions, S4: Shift Thinking Dimension of Questions
In-depth learning about the S4: Shift Thinking Dimension of Questions – how they work, how to build these questions and when to use them
Hazard Warnings regarding the use of the S Questions Model
Demonstration film showing the application of the S4: Shift Thinking Dimension of Questions in case scenarios with resulting outcomes.

7/8 May 2020 - Central Hotel Dublin - €490pp / €365pp

Dates: 7th& 8th May 2020

Cost: South West Gnó Skillnet Members – €365

Non – Members – €490

Coaching Skills for Managers
2020-05-12 - 2020-06-09 | Co. Kerry, Kerry, Kerry, Co. Kerry, Ireland
Coaching is an essential management tool that helps management direct and train their teams. These skills are an essential part of mentoring, delegation and motivation. Delegates will gain the skills to introduce a new “learning culture” for their teams and organisation.

With this intensive workshop, delegates will develop valuable new skills, tools and behaviours through practical and interactive exercises.

Exact dates – TBC

If you would like to contact us, then please do not hesitate to do so via any of the means below.

Email: info@southwestgno.com

Tel: +353 (0)64 6636622

Telephone: 087 215 9431

Fax: (066) 9156348

Overhead Gantry Crane Training
2020-05-26
Course Background:
This course is essential for anyone working with overhead gantry cranes or in an area where they are being used. Overhead gantry cranes can be extremely dangerous if operated incorrectly. By completing this course participants will minimalise the risks involved in operating overhead gantry cranes.

Course Content:

Legislation
Good handling techniques and practice
Overloading
Start stopping operation
Hazardous situations
Safe use and manoeuvring of crane
Operators daily checks
Practical
Introduction to the overhead gantry crane
Controls and instruments
Take-over and maintenance
Operation of controls
Weight assessment
Manoeuvring of crane in confined spaces

Learning Outcomes:

Upon successful completion of this course participants will gain the skills and knowledge necessary to:

Complete an inspection on gantry cranes and lifting equipment
Identify the load capacity of an overhead gantry crane
Understand the potential hazards involved in using an overhead gantry crane
Operate an overhead gantry crane in a safe manner

This Course is Designed For:
Anyone involved with the use and operation of an overhead gantry crane.

Dates – TBC

If you would like to contact us, then please do not hesitate to do so via any of the means below.

Email: info@southwestgno.com

Tel: +353 (0)64 6636622

Telephone: 087 215 9431

Fax: (066) 9156348

Certified Mediation Training
2020-09-09 - 2020-10-23
Certified Mediation Training – Mediators’ Institute of Ireland Approved Nine Day Programme. The programme covers workplace; community; and civil and commercial disputes. This training includes assessment for accreditation with the Mediators’ Institute of Ireland.

Learning Outcome:

Participants will understand the concept of mediation and the framework required for carrying out professional and effective mediations.
They will develop skills for mediating between parties in different contexts and will be prepared for MII assessment.
Learn methods and techniques for identifying the core of the conflict.
Be able to identify their own style of handling conflict and the changes they may need to make.

Exact dates – TBC

If you would like to contact us, then please do not hesitate to do so via any of the means below.

Email: info@southwestgno.com

Tel: +353 (0)64 6636622

Telephone: 087 215 9431

Fax: (066) 9156348

ICF Certificate in Professional Coaching Skills
2020-09-11 - 2020-11-01
This is an original programme teaching best professional theory and practice. Its primary focus is to develop and refine our inherent interpersonal skills, such as perceptive, empathic listening and questioning, and our ability to engage with others so as to create real connection, clarity, choice and forward action.

We build on this foundation with a thorough training in the co-active coaching model, together with selected processes from Neuro-Linguistic Programming. We think it is valuable to have a psychological model to aid our thinking and have chosen Transactional Analysis, widely used in business and personal development. Throughout the programme the International Coach Federation (ICF) Core Competencies provide the criteria and framework for evaluating participants’ growing coaching skills. The course has been designed so that these core competencies, skills and knowledge take root in the seedbed of the increasing self-awareness and personal development of the coach.

The taught programme consists of a sequence of five modules of four consecutive days each. A progression of skills is taught through the programme, with basic skills taught and practiced early in the programme and then developed and deepened by advanced material in later units.

Learning Outcomes:

Developed the International Coach Federation Associate Certified Level coaching competencies
Developed and integrated knowledge across a number of key coaching subject areas
An integrated application of coaching models, tools and competencies
Contextualised coaching within the wider field of learning and development, counselling and therapyName principles of ethical practice applied to the area of coaching
Demonstrate an ability to communicate appropriately to clients seeking coaching whether coming from business or other contexts

At the end of the training programme, provided you have been present for at least 18 of the 20 training days) and completed both practical and written assignments, you will receive a, Coaching Development Certificate in Professional Coaching Skills

Exact dates – TBC

If you would like to contact us, then please do not hesitate to do so via any of the means below.

Email: info@southwestgno.com

Tel: +353 (0)64 6636622

Telephone: 087 215 9431

Fax: (066) 9156348

Project Management Essentials
2020-09-30 - 2020-10-01 | Co. Kerry, Kerry, Kerry, Co. Kerry, Ireland
Course Overview

This course provides you with a foundation in professional project management principles.

Based on the Project Management Institute’s Guide to the Project Management Body of Knowledge (PMBOK© Guide), you will be taken through the entire project lifecycle and will be introduced to the knowledge areas needed to manage any project effectively.

Using a case study, you will complete the necessary steps to plan a project scope and schedule comprehensively. You will learn how to identify and manage risks and how to manage stakeholder expectations via communication. On completion, you will be familiar with key project management terminology and have the tools and techniques needed to manage your own projects.

DURATION: 2 days

Exact dates – TBC

If you would like to contact us, then please do not hesitate to do so via any of the means below.

Email: info@southwestgno.com

Tel: +353 (0)64 6636622

Telephone: 087 215 9431

Fax: (066) 9156348

BA in Retail Experience Management Taster Class
2020-12-01 11:00 - 12:00
About this Event

Due to the success of the launch of the new BA in Retail Experience Management Programme, we will be hosting another taster class on 1st December at 11am.

Discover Emerging Retail Trends with Sheila O'Mahony and Programme Overview with Course Leader Cyril Gavaghan.

Click here to Register for Event.

Add to Calendar

Location:
Online Event

Work at Heights
2021-01-14 09:15 - 12:30
Course Objectives

On completion of this unit participants will be able to identify and understand the key factors involved in setting up and maintaining a safe system of work at height. Participants will also be able to select, check and properly fit a suitable harness and lanyard for working at height.

Course Content

Legislation including legal obligation in relation to inspection.

Causes of Accidents
Height Safety Systems
Types of Harness
Selection of correct harness for the job
Harness Maintenance, inspection and testing
Types of Lanyard
Types of Karabiner
Harness Donning
Requirements for safe anchor points
Inspection by user prior to use

Duration
½ day per session. Alternatively 2 sessions can be completed within 1 day

Participants
10 participants can be accommodated per ½ day session

SolidWorks Essentials Training Programme
2021-01-15 09:00 - 2021-02-05 16:30
The SOLIDWORKS Essentials course is recommended to anyone new to SOLIDWORKS. Whether you have migrated from 2D CAD, another 3D system, or have no experience with CAD at all this course is suitable for you. Starting from the very basics of the program, the course develops looking at modelling essentials required for day to day use of the software, right through to some advanced topics for automating designs. Part and Assembly modelling and also the 2D drawing environment are introduced during this course.

Prerequisites: Experience navigating around the Windows Operating System.

Duration: 4 Days

Training Priovider: Solid Solutions Ireland

Motorised Pallet Truck Training
2021-01-18 09:30 - 12:30
This course is designed to provide learners with the knowledge of the hazards & dangers associated with motorised pallet trucks.

On completion of this course, participants will be able to:

Identify the key aspects of legislation, which apply to the safe preparation, loading, and operation of a Power pallet truck.
Operate a power pallet truck safely.
Understand safe operating techniques.
Stack and de-stack loads safely and accurately.
Carry out daily and routine maintenance.
Duration: 0.5 Day Programme which will be run multiple times for one of our member companies throughout 2021.

Training Provider: Anderlift

Abrasive Wheels Training
2021-01-20 09:15 - 12:30
Objectives

On completion of this training participants will be able to:

List the legal requirements of working with abrasive wheels
Select appropriate abrasive wheels
Correctly mount abrasive wheels

Course Content

Legislation including the Abrasive Wheels Regulations 1982
Hazard Identification / Risk Assessment
Causes of Accidents
Methods of selection, mounting, storing and handling
Methods of inspecting and testing
Assembling and balancing components
Functions of components used including:
flanges
washers
bushes
nuts used in mounting
tool rests
Mounting and Dressing abrasive wheels

Methods of Training

Participants are presented with the theoretical aspects of Abrasive Wheels.

Practical session will be incorporated

Training Provider: Anderlift

Duration: Half Day (2 sessions can be held per day)

Maximum No. of Participants: 10 per session

Looking After The Leaders
2021-01-22 - 2021-06-25
Introduction:

This is a 6-month transformational program for women in leadership, designed to support leaders in their wellbeing, build resilience and emotional intelligence; so that leaders can empower their teams to thrive. It will be run remotely for Spring 2021.

Program Content:

This whole program has been set up to meet a need that is huge at this point in time – to support leaders in their own wellbeing so that they are in a better position to support their teams. Stress management, building resilience and self-care are all components of developing emotional intelligence so I will be drawing on my 21+ years of knowledge and experience to empower a deeper understanding of all of these topics and bring them into practical application for you in work and in life.

Built based on Seligman’s Resilience & Wellbeing PERMA model, the building blocks for resilience and growth, and incorporating Mindfulness and Mindful Self-Compassion; each month will have a theme as follows:

1) Embracing Healthy Habits

Discover how to kickstart healthy habits that you can stick to so that you can get the results you’ve always wanted
Build your resilience by taking responsibility for your health and wellbeing in all areas of your life.
Practice self-care along the entire journey

2) Increasing Positive Emotions

Discover the Truth about emotions and their impact on performance
Explore a proven toolkit for building resilience & growing wellbeing
Activate your happiness and gain confidence in your strengths

3) Growing Engagement

Discover how to stay motivated and engaged
Unlock your core values and strengths to uncover your inner drive
Identify how to work to your strengths so that you can excel at what you do (and help others to too!)

4) Building Connections and Relationships

The secret to lasting inner confidence and banishing the inner critic for good!
A simple strategy to identify where you and your team get caught in stress, and how to progress past those patterns
Build meaningful relationships and connections that are mutually beneficial

5) Finding Purpose and Meaning

Gain a sense of clarity about your life and your work
Move deeper into your purpose
Feel more connected to yourself and to what’s really important to you

6) Recognising Accomplishments

Recognition of what you’ve achieved
Appreciation for self and others
Recognize limiting beliefs and break through your ceiling to achieve more than ever before!

In addition you will discover:

A roadmap to building your tolerance for stress
The sneaky way to practice Mindfulness without needing extra time out of your busy day
The secrets to staying well and performing through challenging times
Ways to create better moods, energy and work performance
How to move from ‘Survive’ to ‘Thrive’!

Benefits:

Reduce stress & boost your wellbeing
Re-connect more deeply with yourself, bring meaning and passion back into your life
Grow your resilience & stress tolerance to feel stronger within yourself
Build your self-awareness and emotional intelligence – key skills required of top leaders today
Create more quality time for yourself and for your family
Communicate more effectively and clearly
Grow in confidence & feel better in your own skin
Value yourself and improve your worth as a leader

Not only will you be building your own reservoir of personal resilience and development, but everything you learn can be applied immediately in the workplace to benefit both you and your teams.

Cost:

The cost for this program is €2397 per person. A maximum of 14 women will be accepted onto the program.
SWG Skillnet can offer 25% funding on this tranining, therefore cost to members will be €1,790.

What’s involved:
monthly FULL DAY REMOTE SESSIONS X 6
Sessions are run 1 day per month, remotely. Groups are deliberately kept at a small group size and are highly interactive. They are semi-structured, including the sharing of content, daily theme, lots of time for discussion, reflection and practice. We will focus on applied learning and growth experience.

ONLINE ACCESS TO ALL CONTENT
Online access to a private members only area to access all the resources to support your journey

MONTHLY GROUP COACHING CALL
Your opportunity to stay accountable, push on with your goals, make progress, ask questions and get support along the way!

CUSTOM GUIDED MEDITATIONS
Free selection of Guided Meditations to keep your head clear, calm and focused so that you can be at your best even through times of disruption.

CERTIFICATE OF ATTENDANCE
Certificate of Attendance (Personal & Professional Development Certificate), which can be used for your organization when you complete the program.

Training Provider: MINDWORKS

Moving Through Conflict
2021-02-16 09:00 - 2021-02-18 17:30
Moving Through Conflict- 2 day Training Programme.

"Seek first to understand, and then to be understood". - S. Covey
Who will benefit from this training?
Managers, supervisors, team leaders, HR professionals, community workers and anyone who is interested in finding a new way through conflict.

Training outcomes

Participants:

Identify their own conflict management style and know which facets of their style might need amendment or development.
Identify the source and causes of conflict in organisational settings, and will know what needs to be in place to prevent or reduce conflict.
Know how an individual’s perception can influence their interpretation of events and their management of conflict.
Know how the distortion, deletion and deficit of communicated information can hinder or block conflict solution.
Know the social driver needs of humans (the SCARF Model) as outlined in neuroscience research. Will know how to apply this model to identifying the underlying needs and interests of others, and, of themselves.
Know the physiological changes that occur which lead to the initiation and escalation of conflict, and how to work with these changes.
Know how to converse with a person who is emotional, and how to listen to them actively until that person has returned to cognitive thinking and is able to have a constructive conversation.
Know the core concept of conflict mediation and how to use this knowledge to resolve conflict situations involving themselves and/or others.
Learn listening and questioning skills.
Learn how to convey their issues, concerns and needs to another person, clearly, effectively and with respect, and in a way in which the other party in the dispute will be able to cognitively hear what is being said.
Have a framework from which to create their way through conflict.

The training will include a 50 page manual which can be used as a reference post-training.

Venue: Co. Cork
Date: 16th & 18th Feb, 2021
Time: 9.30 to 17.30
Cost: €285
South West Gno Skillnet is part-funding the programme for those who are self-employed or employed in the private sector.

Certificate in Employment Law
2021-02-19 09:30 - 2021-05-07 17:00
Programme Overview

*In line with official guidance for public health relating to social distancing, we are moving this online to a web based delivery

This programme is designed to give participants a comprehensive understanding of the key aspects and practicalities of employment legislation. The programme is aimed at building the confidence and competence of participants in this critical area of every business.

Who Should Attend?
This certificate is aimed at those who are responsible for HR, employment legislation or managing people at work.

Programme Content:
(12 Subjects)

Sources of Employment Law
Employment Contracts
Discipline and Dismissals
Employment Rights Bodies
Health and Safety
Employment Equality
Bullying and Harassment
Atypical Workers
Protective Leave
Organisation of Working Time Act
Redundancy
Transfer of Undertakings
Managing Work Related Stress

Approach:
All presenters on the programme are practitioners who deal with a variety of real- life situations on a daily basis. Participants are encouraged to express their views and experiences. Case studies and exercises will be used to ensure a real and practical understanding of each subject.

Programme Assessment:
Individual assessments are an integral part of the programme and count towards end of year results as follows:

Closed book exam 70%
Project (2,500 - 3,000 words) 30%

Training Provider: IBEC Management Training
South West Gnó Skillnet can offer this training to members for €1,300 which is inclusive of 30% funding.

Dignity at Work: Bullying and Harassment Support Contact Person
2021-03-10 14:00 - 2021-03-18 17:00
Programme Overview
The primary objective of Ibec’s Bullying and Harassment – Support Contact Person programme is to provide all those who will become support contact persons with an in-depth understanding of the role in a clear and concise manner. It will provide the skills necessary to carry out this important role. This programme is also suitable for those managing the function of the support contact persons.

Who Should Attend?
The Bullying and Harassment – Support Contact Person programme is designed to ensure that those who will become support contact persons will understand the role in a clear and concise manner. This programme is also suitable for those managing the function of the support contact persons.

Programme Content:
On completion of the programme, participants will:

Have a clear understanding of the legal definitions of bullying, sexual harassment and harassment
Understand the behaviours that constitute bullying and harassment
Know how to be a strong and supportive support contact person who can explain the procedures for addressing complaints of bullying and harassment in a non-directional manner
Develop and improve the skills of communication, listening and dealing with conflict
Be in a position to answer queries and questions in the area of bullying and harassment within an organisation

Approach:
Experienced Ibec staff that deal with a variety of real-life situations on a daily basis present this course. They will present the issues in a practical manner illustrating the key points with the use of realistic case examples, case studies and exercises

Training Provider: IBEC

Delivered online over two half days - 10th and 18th March – 2-5pm

Cost for SWG Members is €100.

Supervisory Management QQI Level 6
2021-03-16 09:30 - 2021-04-23 16:30
Certification Details

Module Title
Supervisory Management Skills 6N2104

Award Type
Component Award Level 6 (15 Credits)

Awarding Body
QQI

Duration
5 days

QQI Centre
MCX Training & Development

Trainer
Michael Cox

Aim
The aim of this programme is to equip learners with the relevant critical knowledge and skills to strengthen and develop their supervisory management skills in accordance with international best practice.

A key outcome of the programme is to deliver highly motivated supervisors and managers, equipped with a range of skills, knowledge, tools and techniques for leading, developing and fostering highly motivated teams resulting in increased productivity, profitability and competitiveness.

Module Details
This programme comprises of one module, namely Supervisory Management Skills cod 6N2104 (15 credits). The specific learning outcomes are grouped into four units – 1. Supervisory Management, 2. Operational Planning, 3. Team Leadership and 4. Organisational Skills
Objectives
At the end of the programme learners will:

Acquire the necessary skills, knowledge and attitudes required to address the roles and responsibilities of a highly effective supervisor
Demonstrate a range of supervisory and management skills that are essential for harnessing the energy of the team and achieve the critical synergy required to surpass targets.
Develop fundamental interpersonal, communication and facilitation skills that motivate and empower teams.
Conduct Performance Conversations
Achieve the confidence to deal with a variety of challenging situations and behaviours.
Explore effective work practices appropriate to the role as supervisor/line manager including the ability to train on a 1-2-1 basis and drive effective meetings.

Duration
5 days with between 10 and 20 hours own time for course work, review and assignment, depending on participant's level of learning.

How Will I Learn?
This course is delivered using international best practice in adult learning. As a result the programme highly participatory using a range of training tools, methods and techniques to ensure that participants get the opportunity to share experiences and knowledge, learn from each other and are given the opportunity to apply and practice the critical skills, knowledge and attitudes required to be an excellent supervisor/manager.

Training Provider: MCX Training & Development

Date: Tba - March/April 2021
Cost to SWG Members: €500.00

Employment Law Update
2021-03-23 14:00 - 2021-03-31 17:00
Programme Overview
This programme will give managers and HR specialists the confidence to deal effectively with problems that arise in the context of the Unfair Dismissals Acts.

Programme Outcomes:
On completion of the programme, participants will be able to:

An appreciation of the importance of the principles of natural justice and the implications of them when managing disciplinary issues
How to manage poor performance
Managing absence within the law
How to deal with serious/gross misconduct
Understand the current best practice approach to dealing with issues in the area of discipline and dismissal
Know the legislative background to disciplining and the relationship between the unfair dismissals legislation, the equality legislation, industrial relations and any other relevant piece of legislation
Understand current case law and be aware of new issues that are arising almost daily
Build confidence to deal with queries and questions on the topics covered
Deal with all of the aspects of a disciplinary procedure up to and including dismissal
Critically analyse current disciplinary policies and procedures

Who Should Attend?
Managers and HR specialists who manage people at work.

Programme Content:

Discipline and dismissals

Overview of Unfair Dismissals Act, 1977-2015
Who is covered by the legislation?
Definition of dismissals
‘Unfair’ and ‘not unfair’ reasons for dismissal
Claims procedure
Redress – the cost of unfair dismissal

Discriminatory dismissals

Discriminatory dismissals under the employment equality acts Disability and reasonable accommodation
Pregnancy related dismissals
Redress under the equality legislation
Case law

Fair procedures and Natural Justice

Importance of adhering to the principles of natural justice when dealing with disciplinary matters
Code of Practice on Grievance and Disciplinary Procedures (S.I. No. 146 of 2000)
The disciplinary procedure
Appeals process

Disciplinary procedures in action

Dealing with the poor performer
Managing absence
Dealing with serious/gross misconduct
Case studies

Approach:
There are a number of activities and case studies as part of the course to ensure that the key knowledge and skills are practiced. Programme participants are encouraged to express their views and experiences. The programme facilitates participant discussion to ensure a thorough understanding of the key points and their application. Real life case studies and exercises will be used to ensure a real practical understanding of each topic.

Training Provider: IBEC

Delivered over two half days 23rd and 31st March – 2-5pm

Cost for SWG Members is €100.

Diploma in Employment Law
2021-03-24 09:30 - 2021-11-23 17:00
Programme Overview
This is an Online based programme
The primary objective of the TU Dublin Diploma in Employment Law (12 day) programme is to deliver an in-depth knowledge of key employment legislation as well as a comprehensive understanding of case law and its application.

Who Should Attend?
This diploma is for participants who are looking for a comprehensive knowledge and practical understanding of the whole area of employment law. This programme is also designed to meet the needs of those contemplating a career in people management, human resource management and related areas by focusing on the need for compliance with employment law from the recruitment stage right through to the termination of employment.

Duration: 12 Days

Programme Content:
This is an Online programme
(14 Subjects)

Introduction to Employment Law
Contracts of Employment
Employment Rights Bodies
Equality Legislation
Atypical Workers
Discipline & Dismissals
Protective Leave
Introduction to Industrial Relations
Workplace Bullying and Harassment
Organisation of Working Time Act, 1997
Redundancy
Data Protection
Occupational Health & Safety
Occupational Stress

Approach:
There are a number of activities and case studies used throughout the programme which ensures that all of the learning is applied in a real way. Best practice examples in all areas will be highlighted and discussed during the programme, giving participants plenty of opportunities to build on the elements of these that could be applied in their own organisations.

Programme Assessment:
Individual and group assessments are an integral part of the programme and count towards end of year results as follows:

Closed book exam 50%
Project (3,500 - 4,500 words) 20%
Group assignment 20%
Learning journal and class participation 10%

Training Provider: IBEC

Online
Mar 24, Apr 14, 28, May 12, 26, Jun 16, 30, Sep 8, 22, Oct 6, 20, Nov 3, 2021

QQI Level 5 Healthcare Professional Carers Training Programme
2021-04-14 09:30 - 2021-07-23 16:00 | Northridge House Education & Research Centre, Castle Road, Mahon, Cork, T12 H970, Ireland
QQI Level 5: Care of the Older Person (5N2706), Care Skills (5N2770) and Care Support (5N0785).

Commencing the 14th April 2021
All classes will run from 9.30am – 4pm (unless otherwise stated)

Care of the Older Person
14/04/2021
Launch of Assessment Material & Administration
The Ageing Process
Role of HIQA, HSE, Primary Care Providers
Biological & Social Ageing Demography

21/04/2021
Dementia Types & Approaches
Responsive Behaviour Approaches

*28/04/2021
*Online sessions* Zoom
End of Life Care (2pm-5pm)
Continence Issues Management in Home or Institutions (6pm-9pm)

05/05/2021
Skills Demonstration (Blindfold & Assisted Feeding Exercise)

12/05/2021
Psychology of Ageing & Effects of Retirement
Common Conditions Workshop – Diabetes, Cardiovascular, Stroke, Falls
Do Not Resuscitate – CPR Issues Quality of Life (QOL)
Course conclusion Evaluation

19/05/2021
*Online sessions* Zoom
Tutor Support Day 10am – 12pm & 2pm-4pm

Care Skills & Care Support
26/05/2021
Launch of Assessment Material & Administration (Care Skills) RB

02/06/2021
Submit Project for Care of the Older Person to Tutor in Class
Launch of Assessment Material & Administration (Care Support)
Enhancing Working Relationships

09/06/2021
Client care approaches, environment of care and the obligation of the HCA role meeting the standards of HIQA – see QQI Items 10.1.1 – 10.1.9
Hand Hygiene
Using equipment to enable self and clients in Daily Living Activities – see QQI items 10.2.1- 10.2 4

16/06/2021
The role of the HCA and skills development Phase 1 (see QQI items 10.3.1- 10.3.3 ABC)
Continence Care RB

23/06/2021
The role of the HCA and skills development Phase 2 (See QQI items 10.3.3 - 10.3.9)
The role of the HCA and skills development Phase 3 (See QQI 10.3 – 10.11)

30/06/2021
Care Support

07/07/2021
Care Support

14/07/2021
Assignment work: One Viva + one assignment
Course conclusion Evaluation

23/07/2021
Submit Materials for Care Skills and Care Support to Northridge House (by post or hand-delivered)

NLP Diplona (Foundations in NLP) - Pathway to Success (INLPTA Certified)
2021-04-19 09:00 - 2021-05-21 16:30
What is NLP?
NLP stands for Neuro Linguistic Programming, that is, knowing what
works in your thinking, behaviour and language patterns so that you
achieve the results you want in your business and personal life.
NLP is all about communication, awareness and understanding of yourself and
others and using all of that to gain clarity, reproduce excellence and consistently achieve
the goals you set professionally and personally.
NLP is fun, exciting and all about you ; it’s about creating awareness
and choice in what you do and how you do it. The focus is on positive
communication with self and others and subtle change
from the inside out.

Why NLP?
Are you interested in tapping into attitudes of excellence, learning a
set of tools, techniques and processes which you can use to assist you
to:-
• Connect and build stronger, more positive relationships.
• Understand others and communicate more effectively,
effortlessly and easily.
• Reduce stress levels, allowing you be more focussed so that you
work more productively and effectively.
• Managing on-going change, bringing balance across all areas of
your life.
• Become more aware of yourself, manage your internal state and
create more choice for yourself – when you change others
change too!
• Develop personally and challenge yourself to reach greater
heights.
• Have a greater competitive edge as a result of your improved
communication skills.
• Tap into your internal resources and positively assist those
around you to tap into theirs; inspire and motivate others in
their achieving.

Who is NLP for?
Anyone with a curiosity about how and why they do what they do, those
who want to tap into their excellence and replicate it across all areas of
their lives; those who want to stop unwanted habits and behaviours and
live life to the full
• Managers, Team Leaders, Mentors who want to have the
competitive edge as a result of improved communication skills.
• Professional Coaches, Counsellors, Therapists, people
helpers who wish to assist their clients to tap into their internal
resources.
• Educators, Trainers, Facilitators who would like to bring their
sessions to a whole new level, assisting learners to link and use the
new knowledge, skill and expertise.
• Individuals who want to develop personally and challenge
themselves to reach great heights.

What will you learn?
NLP is life-long learning, the 6 Day course will introduce you to:-
• The history of NLP – understanding the historical and scientific basis.
• The Principles of Success—The 3 legs of NLP.
• The NLP Communication Model – the basis of our experience/our
communication with ourselves and others.
• Language – using your words with awareness and elegance.
• States & Anchoring – awareness of your resourceful states and tapping into and accessing same for future use.
• Well Formed Outcomes – ensuring that what you want is really
what you want and going for it!
• Presuppositions of NLP – assumptions to try on and live by.
• Rapport – building and improving relationship skills by establishing
and maintaining connection.
• Sensory Acuity – fine tuning your senses to better understand
yourself and others.
• Submodalities – the way you internally encode information and
having the choice to change unwanted thoughts, feelings and
behaviours.
• Timelines – your own time machine and how to resource yourself.

How you’ll Learn
Over the 4 modules you will:-
• Learn by doing, in a supportive and stimulating online environment.
• Working in pairs and triads, you will experience the power of the
methodologies, tools and techniques for yourself and others.
• You will be encouraged to discover for yourself where your
learning will be useful and how you will apply it in your day to
day life, professionally and personally.
• Professional guidance, instruction and demonstrations of the
tools and techniques.
• Ongoing assessment and feedback over the modules to assist
you in meeting the assessment criteria.
• Gain an internationally recognised certification from INLPTA (the
International NLP Trainers Association) upon completion.

After the training
You are eligible to attend our Practice Sessions, held every 8 weeks,
online, where you will network with other NLP’ers who have completed various levels of their training, share your learnings, grow and expand your knowledge, skill and experience of NLP and stay up-to-date
with the latest developments in this and related fields.

Are you interested in investing in yourself, your
business and your personal life?
• Are you curious about how and why you do what you do?
• Are you interested in learning how to tap into your excellence
and replicate it across all areas of your life?
• Would you like more choice and flexibility in your thoughts,
feelings and behaviours?
• Are you interested in investing in yourself in a very positive way?

Training Provider: NLP Training Institute

The course is held virtually over 6.3 days.

This training program is being run for one of our Member Companies. If you wish to avail of similar training please register your interest below.

The S Question Model
2021-04-21 13:30 - 2021-04-29 17:30
Training Programme based on the book ‘The Mediator’s Toolkit: Formulating and Asking Questions for Successful Outcomes’

Looking After The Leaders
2021-04-26 09:00 - 2021-10-27 16:00
This is a 6-month transformational program that will change you from being a stressed and overwhelmed employee to being a resilient emotionally intelligent leader.

PMI Professional in Business Analysis (PMI-PBA)® Preparation Course
2021-05-17 09:00 - 2021-05-28 16:00
The course will cover the content of the Project Management Body of Knowledge (PMBOK® Guide) and present the information that is examined on the PMI Professional in Business Analysis (PMI-PBA)® Certification. The course focuses on the role of the Business Analyst within a project environment and blends in aspects of traditional as well as agile project management.

Social Media Content Creation Workshops
2021-05-18 10:00 - 2021-06-15 13:00
Learn how to create effective content for your social media platforms.

QQI Level 6 Manual Handling Instructors Course
2021-06-08 09:00 - 2021-06-15 16:00
This course aims to equip participants with the knowledge, skills and competence to become a confident and effective Manual Handling Instructor.

Data Breach Response Workshop
2021-06-21 09:30 - 15:30
In the event of a data breach, companies must be able to evaluate and respond quickly. This one-day workshop will go through the steps required to prepare an incident response plan that works for your company, the legal obligations you need to consider, including when to notify the Data Protection Commission and data subjects.

Managing with Emotional Intelligence
2021-08-31 09:30 - 2021-09-21 16:30
MCX facilitates tailor made workshops for your company, with an aim to provide the essential skills, knowledge and attitudes to harness the energies and expertise of their teams, by achieving meaningful communication and facilitating group problem solving sessions with a highly developed emotional intelligence.

We believe, that Emotional Intelligence (EQ) is more important than one's intelligence (IQ) in attaining success. As individuals our success and the success of our careers, professions and jobs depend on our ability to read other people’s signals and react appropriately to them. Therefore, each one of us must develop the mature emotional intelligence skills required to better understand, empathize and negotiate with other people — particularly as the economy has become more global. Otherwise, success will elude us in our lives and careers.

“Your EQ is the level of your ability to understand other people, what motivates them and how to work cooperatively with them,” says Howard Gardner, the influential Harvard theorist.

Training Provider: MCX Training & Development.

This workshop is being run for one of our Member Companies. If you wish to avail of similar training please register your interest below.

Person-Centred Practice Development 5-Day Programme
2021-09-02 09:30 - 2021-10-28 16:00 | Northridge House Education & Research Centre, Castle Road, Mahon, Cork, T12H970, Ireland
An Innovative 5 Day Programme for Nurses and Senior HCA’s with a focus on changing culture within Residential Care Settings

Dementia Programme - 5 Day
2021-09-03 09:30 - 2021-09-28 16:00 | Northridge House Education Centre, St. Luke's Home, Castle Road, Mahon, Cork, Ireland
The aim of this innovative course is to enable RNs to develop cultures of person-centeredness and improve the quality of life and quality of care for people with dementia.

Professional Coaching Skills (Part 1 Diploma in Coaching)
2021-09-10 09:30 - 2022-01-17 16:30
Developing the Individual as a Coach

On our Professional Coaching Skills coach training course you will develop the attitudes and learn the skills of an effective professional coach. Through continuing practice, observation and feedback, you will have the opportunity to become highly proficient.

Our purpose is not simply to provide you with a toolkit of powerful techniques and processes. Techniques have their place and can be useful in moving us forward in various ways, but the point for us is that essentially it will be you, as a coach, who develops.

We will question, encourage, challenge and support you in your learning. In other words you will be coached throughout the coach training course. You will have the opportunity to develop yourself so that coaching becomes an authentic part of who you are.

As you develop your self-awareness you will become more able to ‘get out of your own way’, and out of the way of your clients. You will become able to listen and question more deeply and accurately, be more aware of your perceptions, insights and intuitions, and become more skilled in communicating simply, honestly and effectively.

As you increasingly bring this way of being to your work, you will become more and more able to be truly present with, and for, your clients. The quality of your attention and engagement will become a catalyst which accelerates your clients’ progress; they will feel affirmed, extended, liberated, energized and stimulated to grow. They will increasingly develop themselves into who and what they want to be.

We are passionate about the development of coaching as a profession, and committed to the pursuit of excellence based on clear ethical standards, thorough training and continuing professional development.

We have designed a stimulating, demanding and enjoyable coach training course that will bring out and develop your own inherent knowledge and abilities. We think you will find this a deeply fulfilling journey.

Qualification

At the end of the coach training course, provided you have been present for at least 18 of the 20 training days and completed the basic course work, you will receive a Coaching Development Certificate confirming that you have completed our Professional Coaching Skills recognised by the ICF as ACSTH (see below).

Today’s rapidly growing marketplace demands a recognised qualification. Our Diploma in Coaching, comprising Part I: Professional Coaching Skills and Part II: Developing Mastery, has been awarded Accredited Coach Training Program (ACTP) status by the International Coach Federation (ICF), the world’s foremost independent professional coaching body.

The 135 training hours undertaken during the Professional Coaching Skills coach training course are recognised as ICF Approved Coach Specific Training Hours (ACSTH). This means certificate graduates have met the training requirements for ICF accreditation at Associate Certified Coach (ACC) and Professional Certified Coach (PCC) levels.

Certificate graduates are eligible to go on to continue with Developing Mastery. At the end of the Diploma in Coaching, graduates have satisfied all the major requirements for ICF’s ACC level credential, and the training and examination requirements for ICF’s PCC level credential.

Coaching Course Content

Our teaching style reflects a person-centred approach to adult learning. Our principal method is experiential learning: learning by doing, coupled with personal reflection and exploration. We include mini-lectures, course notes, discussion groups, experiential work in twos and threes, video input and recorded assessments.

The learning is facilitated by Ailbhe, supported by a select group of observers. Places on our coach training courses are limited to ensure that each student is regularly observed and receives detailed feedback from the trainer as well as the observers.

During the coach training course you should allow about five hours per week for reading, peer coaching practice and written work.

Training Methods

This is an original coach training course teaching best professional theory and practice. The coaching course's primary focus is to develop and refine our inherent interpersonal skills, such as perceptive, empathic listening and questioning, and our ability to engage with others so as to create real connection, clarity, choice and forward action.

We build on this foundation with a thorough training in the co-active coaching model, together with selected processes from Neuro-Linguistic Programming. We think it is valuable to have a psychological model to aid our thinking and have chosen Transactional Analysis, widely used in business and personal development. Throughout the coach training course the International Coach Federation (ICF) Core Competencies provide the criteria and framework for evaluating participants’ growing coaching skills.

If you would like further details about the programme curriculum, please contact us.

Entry Requirements

There are no formal course prerequisites; our Professional Coaching Skills coach training course is open to everyone. During the application process we will, however, take the time to discuss your needs and expectations to check that this coaching course is a good fit for you.

Our coach training course attracts mature and motivated people from a wide range of backgrounds. We find the learning experience co-created with such a diverse and committed group is very powerful. We believe you will too.

Logistics

Online 2020/21 Professional Coaching Skills (Part I Diploma in Coaching) - Ireland

Our spring/summer programme is running successfully online and will complete at the beginning of November. If you'd like to join the next programme the dates are below:

Online via Zoom platform Spring 2021 - NOW FULL

Module 1
19th, 20th, 22nd March + 2 x 2.5 hour triad practice + 2 x 2.5 hour triad practice - dates tbc

Module 2
16th, 17th, 19th April + 2 x 2.5 hour triad practice + 2 x 2.5 hour triad practice - dates tbc

Module 3
14th, 15th, 17th May + 2 x 2.5 hour triad practice + 2 x 2.5 hour triad practice - dates tbc

Module 4
18th, 19th, 21st June + 2 x 2.5 hour triad practice + 2 x 2.5 hour triad practice - dates tbc

Module 5
16th, 17th, 19th July + 2 x 2.5 hour triad practice + 2 x 2.5 hour triad practice - dates tbc

Two further training days will be announced post the completion of the online programme once face-to-face gatherings are possible.

Via
Zoom Platform

Fees
€5,000.00 - Some funding support may be available, subject to eligibility and payment may be made in instalments if agreed.

Online via Zoom platform Autumn 2021

Module 1
10th, 11th, 13th September + 2 x 2.5 hour triad practice + 2 x 2.5 hour triad practice - dates tbc

Module 2
8th, 9th, 11th October + 2 x 2.5 hour triad practice + 2 x 2.5 hour triad practice - dates tbc

Module 3
12th, 13th, 15th November + 2 x 2.5 hour triad practice + 2 x 2.5 hour triad practice - dates tbc

Module 4
10th, 11th, 13th December + 2 x 2.5 hour triad practice + 2 x 2.5 hour triad practice - dates tbc

Module 5
14th, 15th, 17th January + 2 x 2.5 hour triad practice + 2 x 2.5 hour triad practice - dates tbc

Two further training days will be announced post the completion of the online programme once face-to-face gatherings are possible.

Via
Zoom Platform

Fees
€5,000.00 - Some funding support may be available, subject to eligibility and payment may be made in instalments if agreed.

Cost with South West Gnó funding is €3,500.

Training Provider: Coaching Development

Employee Wellness Program - Strike a Balance
2021-09-29 10:00 - 12:00
Strike a Balance - helping your staff to reflect on how to create and sustain a balanced approach going forward.

Training Delivery & Evaluation QQI Level 6
2021-10-28 09:00 - 2021-11-05 16:30 | Anderlift Safety Services, Unit 10 Boland Industrial Estate, Old Mallow Road, Cork, T23 TK44, Ireland
Participants will typically be either company employees or members of the public with an interest in the field of Training Delivery and Evaluation and an interest in the improvement of instructional skills. The programme will be ideally suited to personnel who wish to progress within the training environment or who already have some responsibility for staff training as part of their employment role.

QQI Level 6 Manual Handling Instructors Course
2021-11-15 09:00 - 2021-11-23 16:00
The 5 Day course is run to the standards proposed by the H.S.A and covers a wide range of topics to prepare participants in the theoretical and practical aspects as well as the instructional techniques of Manual Handling.

Work at Height Course
2022-02-04 08:30 - 12:30
On completion of this unit participants will be able to identify and understand the key factors involved in setting up and maintaining a safe system of work at height. Participants will also be able to select, check and properly fit a suitable harness and lanyard for working at height.

Supervisory Management Skills QQI Level 6
2022-02-07 09:00 - 2022-02-15 16:30
The aim of this programme is to equip learners with the relevant skills, knowledge and attitudes to strengthen and develop their people management skills in accordance with international best practice.

First Aid Response Training
2022-02-08 08:30 - 2022-02-09 16:30
This course trains students to provide effective life support intervention, diagnose and treat illness and injury and maintain maximum care of a casualty until the arrival of the emergency medical services.

QQI Level 6 HR Management (6N3750) Online Learning Course
2022-02-09 09:30 - 2022-04-20 12:30
The purpose of the programme on Human Resource Management is to provide the Learners the opportunity to the study Human Resource Management and its key concepts form theoretical concepts and practical applications and is designed for those who wish to gain an introductory qualification in Human Resource Management, to enable them to work effectively and efficiently within a HRM management role having gained the required skills and finally that leaners have the abilities to ensure that all HRM legislation is complied with in all aspects of the Employment relationship.

Fostering Self-Sufficient and Self-Regulating Teams
2022-03-07 09:30 - 16:30
The aim of the programme is to enhance the critical skills, knowledge and attitudes of learners to facilitate ‘on the job’ learning opportunities using emotional intelligence and foster competent, self-sufficient and self-regulating teams and individuals.

ICF Certificate in Professional Coaching Skills
2022-03-19 09:00 - 2022-07-19 17:30, 2022-09-10 09:00 - 2023-01-17 17:30
This training will enable you to gain a recognised professional qualification as a coach on our ICF
accredited Professional Coaching Skills programme. You will develop the attitude skills and key
competencies of an effective professional coach on our established, in-depth and highly
experiential course.

Professional Diploma in Project Management
2022-05-17 18:30 - 2022-08-02 21:30
The goal of the Professional Diploma in Project Management is to provide practitioners with a practical framework that can be applied to any project. The course will suit established project managers who want to deepen their knowledge of each constituent component of a project and how they interact as well as relatively new professionals that need to hit the ground running. It covers the lifecycle of a project with special focus on project initiation, planning, control, and execution. The project lifecycle will be applied to a number of PM knowledge areas such as Scope, Schedule, Cost, Quality, Stakeholders and Communications. There will be a standalone module on Agile Project Management Methods. The course will use the PMI Project Management Book of Knowledge PMBOK.

Professional Diploma in Artificial Intelligence
2022-05-18 18:30 - 2022-08-03 21:30
In this course, you will learn what Artificial Intelligence is in practical terms, and what the implications are for businesses, employees, and society. You will learn about different technologies and applications across diverse industries, geographies, and functions. You will learn how to manage the people-process-technology balance to maximise the value of Artificial Intelligence in your organisation.

Professional Diploma in Leadership and Management
2022-05-18 18:30 - 2022-08-03 21:30
This course covers a range of topics related to leadership in organisations, and takes a sequential approach. From identifying the needs of an organisation, building and developing teams through to the skills change management and enhancing performance, the course aims to instil in participants an understanding of how a successful and productive environment can be created and sustained long- term. The course is designed to be thought-provoking and relevant to current contexts, and makes ample use of case studies and real-life examples.

Engage in Great Conversations
2022-05-23 09:00 - 2022-06-14 17:00
The Engage in Great Conversations programme is designed to develop the capacity of managers to be able to use coaching skills and a coaching approach in the development and management of their people.

Alum Day
2022-05-28 09:30 - 17:00
South West Gnó is delighted to sponsor Coaching Development's Alum day on May 28th, 2022. It's a wonderful opportunity to engage in a session with Trevor Doherty in the morning on Performance Coaching for Enterprise Excellence and in the afternoon with Lucy Gernon sharing her learning on how to attract clients through social media. Finally, Ailbhe will be sharing some learning on how to manage your energy as an empath/highly sensitive coach and some reflections on understanding our relationship with money.

Professional Diploma in Digital Transformation
2022-06-21 18:30 - 2022-09-06 21:30
This course on digitalisation of organisational business processes for organisations in Ireland is designed to provide clarity for many business professionals, helping them to assess their current business approaches in comparison to the plethora of possibilities afforded by increased digitalisation of everyday business processes.

Professional Diploma in Change Management
2022-06-21 18:30 - 2022-07-19 21:30
This course will give you the ability to identify the leadership skills necessary to manage organisational change and transformation. You will learn effective practical strategies to help you “bring people with you” on the change journey and how to successfully embed change within an organisation.

QQI Level 5 Healthcare Support Major & Component Award Programmes
2022-07-06 09:00 - 2022-12-07 18:30
The aim of this course is to enable the learner to acquire the knowledge, skill and competence to work under supervision in providing support in a variety of Healthcare settings and or to progress to further and or higher education and training.

Sustainability - Introduction - Focus Energy Management
2022-09-14 10:00 - 11:30
This Programme will provide the learner with a general introduction to the background on where we are now globally and nationally. What needs to be done and what are the first steps to starting on the sustainability journey.

INLPTA NLP Master Practitioner – Journey to Mastery
2022-10-22 08:45 - 2023-10-08 16:30
The course takes place online, 12 modules over the course of 12 months (144 online classroom hours). This allows ample time for you to practice and integrate your learning and complete your modelling project.

Level 1 Foundation in Coaching
2023-01-27 09:00 - 2023-06-23 17:30
Professional Coach Training

An exciting new Level 1 programme for aspiring coaches.
The Aspire to Coach Academy is excited to launch a core coaching skills programme. This100-hour Level 1 programme will teach students foundational coaching skills and is ideal for leaders, managers and those who aspire to become professional coaches.

Using a blend of classroom and self-paced learning, participants will develop the necessary skills and competencies to be an effective professional coach.

Master Certified and Professional Certified coaches will guide students through an experiential learning experience. Each day, students will not only learn how to be a coach but will also practice and develop their coaching skills. In addition, each participant receives individual feedback and observation at each stage to help them grow and excel.

The International Coaching Federation is currently introducing changes to its accredited training and coach credentialing process. Our programme is currently undergoing accreditation as a Level 1 training programme.

This means that participants who successful graduate from the programme will be able to apply to the ICF for an Associate Certified Coach (ACC) credential once they have logged 100 hours of coaching experience.

Format
Each module is delivered via Zoom. The entire programme, including the final evaluations, will take around 6 - 7 months to complete.

Between each module there will additional self-paced learning activities as well as peer coaching practice.

What’s included
A total of 100 training hours split between 69 hours of synchronous learning and 31 hours of asynchronous learning.
This will include prep work for each module, watching demos, reading, peer coaching, journalling, answering multiple choice quizzes and reflected essays/assignments.

Also included is 10 hours of coach mentoring, with three hours of mentoring being delivered on an individual basis. This involves evidence based feedback on how you’re working with real coaching clients.

Dates
Spring 2023
27th January*, 10th & 11th February, 10th & 11th March, 21st & 22nd April, 12th May & 9th & 10th June 2023 and 23rd June**.

Autumn 2023
25th August*, 8th & 9th Sept 2023, 6th & 7th Oct 2023, 10th & 11th Nov 2023, 1st Dec 2023 and 12th & 13th Jan 2024 and 26th January 2024**

Each training day runs from 09:00 - 17:30 with time for breaks and lunch except those marked * which run from 09:00-10:30 and ** which run from 09:00-12:00.

Costs
For this Level 1 programme is €4,500.
SWG Skillnet Members can avail of 30% funding. Please register your interest below.

Training Provider
Aspire Coach Training

Accreditation
We are applying to the International Coaching Federation for Level 1 accreditation.

NLP Diploma - Pathway to Success
2023-02-11 08:45 - 2023-03-12 16:30
NLP is all about communication, awareness and understanding of yourself and others and using all of that to gain clarity, reproduce excellence and consistently achieve the goals you set professionally and personally.

The Legacy Program
2023-02-22 16:00 - 2023-05-24 18:00
This program will work with them on their inner and outer game so that they are equipped to get started with whatever their idea is to make a positive impact on the world.

Navé Yoga Teacher Training
2023-03-24 08:00 - 2023-07-09 17:00
Navé Yoga Teacher Training in Killarney - 200 hour Yoga Alliance approved teacher training course suitable for anyone who has been practising yoga for 2 years and would like to further their practice, deepen their knowledge and awareness of yoga and learn to teach yoga.

mBIT Coach Certification
2023-03-30 08:45 - 2023-04-02 18:00, 2023-09-30 08:45 - 2023-10-15 18:00
The latest finding in Neuroscience have proven what ancient wisdom’s say, that we have not only one, but three brains! In addition to the brain in our head, we also have a brain in our heart and in our gastrointestinal system. These brains communicate with us in three different ways. However, we don’t always know how to listen to them, have them work together in flow, to help us make more effective decisions and take courageous action in our personal and professional life.

Coaching Leaders to Optimise Workforce Potential
2023-05-03 16:00 - 2023-06-21 18:00
The Role of the Leader as ‘Coach’ in Nurturing
High-performance Culture and Ensuring Succession Planning

Program Management Essentials
2023-05-16 09:00 - 2023-05-23 16:45
This course will be of benefit to practicing Program Managers, who might be managing multiple projects, but who have not been exposed to strategic thinking and proper governance.

WSA Sit On Top Adventure Guide Kayaking Course
2023-06-03 10:00 - 2023-06-05 16:00
The WSA SOT Adventure Guide Course is aimed at aspiring leaders who wish to lead groups on Sit on Top kayaks in sheltered water locations. This course is certified by the Water Skills Academy.

Level 1 Foundation in Coaching - Spring 2024
2024-01-25 00:00 - 2024-06-21 00:00
This programme provides 100 hours of high-quality coach training and is accredited by the International Coaching Federation. Included are nine days of live classroom training via zoom, 10 hours of coach mentoring and a supervision clinic.

Psychological Safety And Wellbeing
2024-02-08 09:30 - 17:30 | Glenview Hotel, Glen of the Downs, Wicklow, A63 DC95, Ireland
Join Anne Brannick for an in-person event focused on understanding the hidden, unconscious, meaning of protectors such as not listening, blaming, shaming, bullying, passivity, impostor syndrome with a view to creating cultures of psychological safety and wellbeing. We'll be delving deep into the importance of psychological safety. Discover effective ways to create a culture of psychological safety in your personal and professional life by examining your relationship with your Self.

QQI Level 6 Training Delivery & Evaluation
2024-02-13 09:00 - 2024-02-28 16:00 | Aghadoe Heights Hotel, Aghadoe, Killarney, Kerry, Ireland
This programme aims to equip learners with the critical skills, knowledge and attitudes to the deliver and evaluate highly participatory, learner centred and varied training programmes to groups and individuals in accordance with international best practice.

INLPTA NLP Diploma – Pathway to Success (Spring)
2024-02-21 09:00 - 2024-03-24 16:30
NLP stands for Neuro Linguistic Programming, that is, knowing what works in your thinking, behaviour and language patterns so that you achieve the results you want in your business and personal life.

mBIT Coach Certification (Sept)
2024-04-08 08:30 - 2024-04-22 18:00 | Kilkenny Education Centre, Callan Road , Kilkenny, R95 RH97, Ireland
What if you could learn a simple process to assist yourself and those you work with align and integrate head, heart and gut wisdom’s? You can on the mBIT Coach Certification.

Diploma in Integrative Coaching (Level 2 accreditation pending)
2024-08-22 - 2025-02-21
This is our Diploma in Integrative Coaching starting in Autumn 2024. This programme, subject to final accreditation with the ICF, will provide 68 learning hours. Our online days will provide 34 hours 30mins of synchronous learning (Inclusive of 10 hours of coach mentoring). In between each of our training days, you will engage in a range of self-paced learning, reflections and other activities that will provide 33 hours and 30mins of asynchronous learning hours. Also included within this programme are your 10 hours of coach mentoring for PCC and your performance evaluation for PCC.

Please note that this programme is only for coaches who have already completed our Level 1 programme, or already gained an ACC credential and are working towards their PCC credential, or if you have completed ICF-accredited Level 1 / ACSTH training with a different training school. If you haven’t already done so, we recommend connecting with our director of education, Ailbhe Harrington, to confirm suitability and answer any questions you might have. Ailbhe can be reached via email at ailbhe@ailbheharrington.com

Prerequisites for participation:

You must be actively coaching
Participating in either group or 1:1 supervision (at least one session of supervision per quarter)
Willing and ready to stretch into your learning edge as a coach
Ready to be self-directed, self-motivated and committed to the time required to engage in learning with peers in between the online training days

Training Dates and Times: You must be available to attend all sessions live as they are not recorded.

22nd August 2024: 09:00 – 13:00
30th August 2024: 09:00 – 17:00
20th September 2024: 09:00 – 13:30
1st November 2024: 09:00 – 17:00
15th November 2024: 09:00 – 13:30
17th January 2025: 09:00 – 13:00
21st February 2025: 09:00 – 17:00

Training Provider: Aspire Coach Training

Venue – Online

Cost – €4,250. Funding support of 30% is available to South West Gnó Skillnet Members which will reduce the cost to €2,975

Level 1 Foundation in Coaching
2024-08-23 - 2024-08-31
The Level 1 foundation in coaching programme starting on the 23rd of August 2024. Enrollment is possible until 5th of September 2024. This programme provides 100 hours of high-quality coach training and is accredited by the International Coaching Federation. Included are nine days of live classroom training via zoom, 10 hours of coach mentoring and a supervision clinic. Live attendance is required for all training dates so please only sign up if you can commit to the dates below. Self-paced study and peer coaching is required between live classroom sessions. If you haven’t already done so, we recommend connecting with our director of education, Ailbhe Harrington, to confirm suitability and answer any questions you might have. Ailbhe can be reached via email at ailbhe@ailbheharrington.com

Training Dates and Times

23rd August 2024, 09:00 – 10:30
6th & 7th September 2024, 09:00 – 17:30
4th & 5th October 2024, 09:00 – 17:30
8th & 9th November 2024, 09:00 – 17:30
29th November 2024, 09:00 – 17:30
10th & 11th January 2025, 09:00 – 17:30
31st January 2025, 09:00 – 12:00

Training Provider: Aspire Coach Training

Venue – Online

Cost – €4,500. Funding support of 30% is available to South West Gnó Skillnet Members which will reduce the cost to €3,150

Manual Handling Instructor Course QQI Level 6
2024-09-16 09:30 - 2024-09-30 16:00 | The Brehon Hotel, Muckross Road, Killarney, Co. Kerry, Ireland
Manual Handling Instructor, 6S0242 – QQI Level 6 Award Learner Profile

Participants will typically be either company employees or members of the public with an interest in Manual Handling Training and in the development of Instructor skills in this important workplace area. The programme will have a 5 day duration and will focus on practical aspects of Manual Handling in the Workplace, Risk Assessment for Manual Handling Tasks and the Development of Essential Trainer Skills.

It is likely that a successful participant will be required by their company to deliver staff training in this discipline, following the programme. The programme will be highly interactive and practical in nature and will demand a high level of learner participation and engagement at all stages. Eligibility Criteria

Participants will be over 18 years of age prior to course commencement date.

Participants will require a good level of English, both oral and written. The minimum standard required of personnel for whom English may not be their first language is set at level B2 on the Common European Framework of Reference for Languages. Evidence of competence and certification to this standard will be demonstrated by means the IELTS (International English Language Testing System).

There is currently no specific requirement for participants to have completed a previous programme of training at a similar or lower level on the NFQ.

Participants will require a reasonable level of physical fitness so that practical elements of the programme, including assessment elements, can be undertaken successfully.

Assessment Participants, as part of programme assessment, will be required to demonstrate good practical manual handling skills. Participants will also be required to instruct and assess other learners in correct manual handling techniques in a simulated workplace setting. Participants will further be required to present a selected theoretical module from the Anderlift Safety Services Manual Handling Training Presentation. The assessment presentation to be delivered will be 15 minutes in duration approximately and will focus on one of the following components:

Introduction to Manual Handling and Legal Overview

Risk Assessment for Manual Handling

Anatomy of the Spine and Injury Potential

Fitness, Flexibility and Posture Issues

Key Ergonomic Principles

The Key Points of Safe Lifting using the ground level lift as an example

There will also be a short written test of knowledge as well as a requirement for participants to complete a work-based Manual Handling Risk Assessment Assignment based on a specific assignment brief and using approved templates that will be provided. Prospective candidates are asked to review the requirements set out above and are invited to contact our administrative team at 021-4559180 for further details and course application information. You may also send us a message through our custom contact form here.

Learning Outcomes On completion of the programme Learners will:

Understand the key Legal requirements relating to Manual Handling of Loads in the Workplace.

Be able to effectively deliver a Practical Manual Handling lesson – covering Theoretical and Practical elements, using the Anderlift Manual Handling Presentation.

Understand the basic Anatomy of the Spine, Work Physiology, Fitness and Flexibility, Biomechanics and the nature of back and other musculoskeletal injuries.

Understand and be able to demonstrate a range of Instructional Skills based on Adults learning concepts and principles.

Be able to demonstrate and explain the Practical Lifting and moving of loads at different levels – as well as analysing participant performance of specific lifts.

Be able to effectively use approved Risk Assessment templates to assess and record potential risks associated with workplace manual handling activity.

MANUAL HANDLING INSTRUCTOR PROGRAMME – QQI Level 6 DAY 1 (AM) WELCOME AND INTRODUCTION

Course Aims and Objectives

Brief overview of Course Programme and QQI Requirements

LEGAL ASPECTS OF MANUAL HANDLING

General Application Regulations (Manual Handling)

Statutory and Common Law

Safety, Health and Welfare at Work Act, 2005

Manual Handling – General Application Regulations 2007 to 2020 (Part 2 Chapter 4)

Duty to avoid manual handling where possible

Risk reduction and assessment when Manual Handling is unavoidable

The duty to provide training and information to employees

(PM) PRACTICAL MANUAL HANDLING SESSION – Conducted by Course Instructor Day 2 (AM) (Chartered Physiotherapist) ANATOMY

Structure and functions of the spine

How different postures can adversely affect the spine

A holistic approach to fitness for tasks and reduction of injury

WORK PHYSIOLOGY

How various parts of the human body function when lifting, pushing and pulling

The energy required to complete certain tasks

The effects on the body of carrying out routine and repetitive tasks

FITNESS AND FLEXIBILITY

Flexibility as a basic requirement in the prevention of injury

Physical Capability

A self-help programme for improved strength, endurance and flexibility.

P.M. Practical Manual Handling Session Practical Lifting of Loads by participants at different levels. Analysis of participant performance and perfecting of good manual handling practice will be the primary focus. (Instructor led session). DAY 3 (AM) INSTRUCTIONAL SKILLS

Methods of Learning- Adult Learning Principles

Trainer Values and Skills

Structure of an effective training module

Use of Aims, Objectives and other Strategies to motivate personnel and change working practices

Use of learning aids and other support materials

Review of topics for short presentation on Day 4

(PM) PRACTICAL – DEALING WITH DIFFERENT TYPES OF LOADS- Participant Led training session on designated lifts.

Lifting from ground level

Lifting from bench level

Lifting from bench level to height

Pushing and pulling of loads

Team Lifting

Day 4 (AM) PRESENTATION BY EACH PARTICIPANT ON PREPARED TOPICS

Each student will deliver a short presentation on an agreed/prepared topic

The tutor will then give an assessment on each of the presentations, detailing strengths and suggesting potential improvements.

Practical Manual Handling Session – All designated lifts – Student led.

(PM) MANUAL HANDLING RISK ASSESSMENT

Introduction to Ergonomics and Manual Handling Risk Assessment

Review of HSA Guidelines on the Management of Manual Handling in the Workplace

Review of the Safety, Health & Welfare at Work (General Application) Regulations 2007 to 2020 – Part 2 Chapter 4

Ergonomic Assessments and Auditing Techniques

Reduction of Risks

Case Study and Assessment

Templates for Manual Handling Risk Assessment and Briefing on Post – Course Assignment

Day 5 EXAMINATION/Assessment

Final Assessment of Student Instructional Skills

Written Examination

Practical Assessment of lifts and participant ability to assess learner performance

Assignment Brief

Summary Discussion and Course Conclusion

Assessment/Assignment/Presentation Brief Participants will be assessed by means of the following methods: Presentation (Skills Demonstrations in Presentation Delivery and Practical area) – 60% Written Examination – 20% Post Course Risk Assessment Assignment (Project) – 20% Certification: Successful Candidates will receive the QQI Level 6 Award through the normal QQI submission process, subject to external authentication.

Appeals process: Anderlift have an Appeals process in place as part of our quality assurance agreement. (Click here)

Support for Learners: Anderlift staff will provide a high level of course mentoring to interested candidates and will provide specific guidance in relation to the assessment process. All participants will be issued with a comprehensive Learner Handbook on commencement of each programme. If you would like a copy of this Learner Handbook in advance of the programme, please click here.
For further information on awards and on QQI please go to www.QQI.ie

Dates/Time: 16th, 17th, 23rd, 24th & 30th September/ 9:30am to 4:pm daily.

Venue: The Brehon Hotel

Training Provider: Anderlift Safety Services Ltd.

The cost per person for South West Gnó members (based on 10 trainees attending) will be €250. This cost is inclusive of SWG Funding and refreshements.

INLPTA NLP Diploma – Pathway to Success (Autumn)
2024-10-02 09:00 - 2024-11-10 16:30

QQI Level 5 Healthcare Support Major Award Programmes. QQI Level 5 Healthcare Support Component Certificates Programmes.
2025-01-06 - 2025-12-19
Successful completion of this course provides a recognised qualification necessary for working as a health care assistant in a variety of settings, including hospitals, day and residential care and the home. It also enables the learner to progress to further and or higher education and training.

mBIT Coach Certification (March 2025)
2025-03-06 08:30 - 2025-03-28 18:00 | Kilkenny Education Centre, Callan Road , Kilkenny, R95 RH97, Ireland

The Strategy Shift: Big company tools for small company growth and success
2025-03-26 08:45 - 2025-03-27 17:00 | Barnahown B&B, Kilshanny, Mitchelstown, Co. Cork, P67 TD27, Ireland
The objective of the retreat is to gain clarity on themselves as a leader and apply powerful strategy frameworks that are used by big companies to drive growth and success.

Leaders and Managers - Having Coaching Conversations
2025-04-29 09:30 - 2025-06-24 12:00
Our "Leaders and Managers – Having Coaching Conversations" online programme helps you develop essential coaching skills that empower you team, improve engagement and drive performance, Register now to elevate your leadership and create a lasting impact.

Pay Transparency Seminar
2025-05-07 09:00 - 16:00 | Tralee, TBA, Tralee, Co. Kerry, Ireland
The Pay Transparency Directive, which will impact every business, must be transposed into law by 7 June 2026. It will introduce onerous obligations on employers to be transparent as regards pay and pay progression and places greater gender pay gap reporting obligations on employers including the requirement to report on categories of workers, namely those performing the same work or work of equal value.

Level 1 Foundation in Coaching Programme -Autumn 2025
2025-08-22 09:00 - 2026-01-30 17:30
The ESF+ Level 1 foundation in coaching programme is starting on the 24th of January 2025. Enrollment is possible until the 6th of February 2025. This programme provides 100 hours of high-quality coach training and is accredited by the International Coaching Federation.

QQI Level 6 Supervisory Management - Autumn 2025
2025-09-02 08:45 - 2025-09-30 16:30
The aim of the programme is to equip the learner with the skills, knowledge and attitudes to become more proactive by harnessing the expertise and energy of their teams and use emotional intelligence to foster self-sufficient and self-regulating individuals in accordance with international best practice.

mBit Coach Certification
2025-09-27 08:30 - 2025-10-12 18:00 | Maynooth University Campus, Kilcock Road, Maynooth, Kildare, Ireland
Grant Soosalu and Marvin Oka are the originators and creators of a powerful model, multiple Brain Integration Techniques (mBIT for short!), allowing us to access the intelligence in our head, heart and gut brains, aligning the wisdom of each and using it optimally for the best possible results in our work and personal life.

Emotional Connection (EmC) Live Masterclass Certification Training
2025-10-02 09:00 - 2025-10-03 17:00 | TBA - Portlaoise, TBA, Portlaoise, Portlaoise, Ireland
With this EmC MasterClass Certification course, you will learn to resolve work conflicts quickly, directly, and effectively, resulting in improved relationships and better results. Gain the skills to make even the riskiest topics safe for discussion by creating psychological safety. With effective, sustainable EmC tools, you'll foster a thriving culture.

Build Your Social Sales Funnel
2025-10-06 - 2025-11-24
he programme is designed to help participants build, refine, and launch their own
social sales funnel with clarity and confidence. By the end of the 8 weeks, each
participant will have a working funnel in place — including messaging, offers, lead
magnets, landing pages, and email nurture sequences — along with a clear plan to
attract and convert clients consistently.
