02/12/2014 - 03/12/2014    
All Day


Bookings closed

What is covered in this Customer Service Course?

  • The benefits of creating and presenting a professional image.
  • The essential communication skills; listening, questioning, verifying and explaining.
  • Step-by-step procedure for conducting a customer service transaction.
  • Developing confidence and basic assertiveness.
  • Creating adaptable customer care skills.
  • Handling difficult customer situations in a positive manner.
  • Turning complaints into opportunities.


This course is fully booked.

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